Customers Can Now Securely Update Their Email Addresses in Shopify Accounts

Shopify has rolled out a small but meaningful update that’s already making life easier for store owners and their customers: customers can now securely edit their own email addresses directly from their account settings.

This feature adds self-service functionality that helps reduce support tickets and improves the customer experience, especially in cases where shoppers change their primary email or make a mistake during account creation.

What’s New

Previously, if a customer wanted to update their email address, they typically had to reach out to a store’s support team. That meant time, effort, and unnecessary friction for both the business and the customer.

With this update:

• Customers can now edit their email addresses themselves
• Changes are handled securely through their account portal
• Store owners no longer need to manually process these updates

Why It Matters

This update helps Shopify merchants:

• Reduce support requests related to account updates
• Avoid customer frustration tied to login or notification issues
• Ensure communication accuracy for order confirmations, receipts, and promotional emails

For customers, it’s a small but significant improvement in control and convenience, no waiting on email replies, no back-and-forth.

No Setup Required

The feature is enabled automatically for eligible Shopify stores using customer accounts. There’s no setup required, just ensure customer accounts are activated in your store settings.