Sometimes customers don’t want to have their products delivered by a courier or you later on. They want to have their products collected by themselves or another individual. With Shopify, this might seem challenging. After all, Shopify is designed as an eCommerce store. However, it does have the functionality for you to allow customers to pickup orders from your physical store(s).

This pickup can be from a retail store, curbside or any other location. But you will need to enable this option within your Shopify store locations. And the rate for local pickup is set to free. This cannot be changed.

When the order has been placed, the system will also require you to verify that each item on the order is in stock. When the item has been verified, you can send a notification to the customer that the order ready. You can enable push notifications in your store to make this process seamless. Shopify also allows you to attack a pickup slip that can be attached to the order for the customer to keep for their records.

When the customer collects the order from your store or at the curbside, you will need to change the order status from inside your Shopify admin panel. It will read unfulfilled by default, but you can record it as fulfilled. This will signal to all staff members that the order has been completed and there are no further actions needed on the order. You can add an opt-in for order updates to keep your customers informed at every stage.

Key Takeaways
1
To use Shopify’s local pickup option, ensure your brand has fewer than 20 locations and meets setup requirements.
2
To set up local pickup on Shopify, log in, go to ‘Shipping and Delivery,’ configure ‘Local Pickup,’ and save.
3
Local pickup is free and includes stock verification, order readiness notification for customers, and post-pickup status update.

Eligibility

For you to be able to use the local pickup option on your Shopify store, your brand should:

  • have fewer than 20 locations.
  • have enabled the multiple location inventory options.
  • have enabled the multi-origin shipping option.
  • those on Shopify Plus must have their custom checkout disabled.

How To Setup The Local Pickup Option

Setting up the local pickup option is rather simple. When you create the options you will need to select specific information that will help you and customers set expectations. This prevents confusion and helps you to build a strong relationship with the customer. It can also build trust and prevent customers calling up to ask about their order, making your business more efficient.

So, here are the steps to setting up Shopify local pick-up on your store.

Step 1 - Login

The first thing to do is to login to your Shopify store’s admin panel.

Step 2 - Shipping And Delivery

From your admin panel, you need to go to the ‘Settings’ option on your Shopify panel and then to the ‘Shipping and Delivery’ option.

Step 3 - Local Pickup

Under ‘Local Pickup’ next to the location that you want to manage, you should see a button that says ‘Manage’, click on this. If there are several locations where you want to display this, then you should click on the ‘Show More’ option to display all locations for your brand.

Step 4 - This Location

Then find the button that says ‘This Location Offers Local Pickup’ and then select this.

Step 5 - Information

Under ‘Information At Checkout’, you can change the settings that meet your pickup requirements. This will change between brands and possibly even your own locations, so check this carefully.

To enhance customer experience, consider using HTML code to customize this section further or adding schema to Shopify for better SEO results.

Step 6 - Save

When complete, click on the ‘Save’ option.

Enhancing Customer Experience

In addition to setting up the local pickup option, there are several ways to enhance your customers’ shopping experience:

  • Buy Button to Instagram: Integrate your Shopify store with Instagram using the Buy Button to make it easy for customers to purchase directly from your social media posts.
  • Add Tabs: Improve product page organization by using tabs to display detailed information without overwhelming the customer.
  • Add Filters: Enhance product searchability by adding filters to your Shopify store, making it easier for customers to find what they need.

Ensure your store setup is optimized for both online and local pickup options, providing a seamless shopping experience.