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How to Use Emojis on a Timeline in Shopify

How to Use Emojis on a Timeline in Shopify

Last modified: March 7, 2021

FAQ
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Adding comments to a timeline is really simple, we’ve mentioned how you can do that in a previous article. Adding comments allow you to track details that might not be on an order, refund or customer details that other staff within your business might want to know. However, when you have lots of comments, reading these all while on a phone with a customer or someone else within the business can be time-consuming. That is why you might want to add a more visual record of what is going on.

Using emojis is an effective way to save time reading and concisely portray more information. You can use lots of different emojis from happy to angry and even represent some important customer details like birthdays or what pets they have within emojis. Because they’re more visual, they’re quicker to read and can be consumed by a person with just a glance. Therefore, they can be pretty useful tools within the comments area.

So if you would like to add emojis to your Shopify comment timelines, then you need to follow these instructions.

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Step 1 – Log In

The first step is to log into your Shopify store using your user credentials.

Step 2 – Find Timeline

Now you need to find the timeline where you wish to add the comment. When you’ve found the order, customer or other information enter the timeline to start adding in a new comment.

Step 3 – Enter Comment and Emoji

Now while entering the comment within the text area you can click on the smiley face button that is at the top of the page to add an emoji. You can select the appropriate emoji from a huge array of options that can detail lots of different emotions and feelings.

Be sure that you add more description as well. Just an angry face could mean that you or the customer or angry. Or you could have a confused face, but what does this relate to? Emoji’s are there for quick reference, but they will still need the text to help.

Step 4 – Save Comment

When finished, complete the comment section and save. Now when people look at the comment they can get a quick sense of what has happened. Customers might call later, get another staff member and refer to a call when they were really angry but forget the date. By looking at the comments section now, staff can identify quicker when this might have been.

Using emojis also relax other staff members and can show humor.

Final Word: How to Use Emojis on a Timeline in Shopify

There are many reasons why emojis should be used on a timeline on Shopify. Above are the instructions that can be used to add the information quickly and effortlessly.

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