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Manually Add the Order Status URL to your Email Templates on Shopify
Last modified: November 21, 2023
Customers always want to know where their order currently is. And to help you solve this problem and to stop customers continuously chasing orders, you can have an order tracking app installed on your website. An excellent app is this one here. However, you might also want to get your Shopify store to add an order status URL link to all notification emails for your customers. This allows them to check instantly on an email, and not have to try to find the link on your store.
This can be very beneficial. You might be able to save time and please customers better. However, to do this, you will need to add some Liquid code to the template of your emails.
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Step 1 – Login
The first step is to log in to your Shopify account. You can do this through the login screen and using your Shopify credentials.
Step 2 – Notifications
Now you need to choose the ‘Settings’ section of your Shopify store. This is located in the lower left corner of the administration screen. Within the ‘Settings’ page, there are several options. Locate and click on the ‘Notification’ section. This can be found between ‘Gift Cards’ and ‘Files’ if you’re struggling to locate it.
Step 3 – Shipping Confirmation
Now you need to find the ‘Shipping’ section within the ‘Notification’ screen. Click on the option that reads ‘Shipping confirmation’ to edit that email notification.
Step 4 – Search for the Right Code
Within the page, you need to find the code:
For shipping status on these items:
This code might not exist. But we will cover that as well. If the code does exist, then you need to replace that line with the following code:
Track the status of your order: ({order_status_URL})
You can modify the wording of the ‘Track the status of your order’ to whatever you want it to be. If you have a specific way of talking on your site, this can be a great way to instill that branding.
Step 5 – Save
Once you’ve completed the above step, click on the ‘Save’ button. This will make all your changes effective immediately. You can then copy the steps above to other notification emails that are about the post purchase. For instance, adding them to the dispatched notification.
Conclusion: Manually Add the Order Status URL to your Email Templates on Shopify
Customers always want to know where their orders are. You could have them contact you via email, phone or social media all the time to find out where the products are. Or you can get them to complete the action themselves. This can be done through the use of third-party apps and URLs inserted into your email notifications that allow customers to check the order status of their packages regardless of the time or day.
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Can I test the order status URL in Shopify emails before sending them to customers?
Yes, you can send test emails. This ensures the URL functions correctly before it reaches your customers, and helps identify potential issues early in the process.
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Is the process of adding an order status URL to Shopify emails reversible or permanent?
It’s reversible. You can edit or remove the URL from email templates at any time, offering flexibility in management. This simplifies your email marketing strategy.
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Can customers track their order in real-time using the order status URL added to Shopify emails?
Yes, the URL provides customers with real-time tracking. They can check their order status anytime, enhancing customer experience.
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