Shopify Rolls Out Sidekick Voice Inside the Mobile App

Last modified: December 1, 2025

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Yes, it’s here, finally! Shopify has expanded Sidekick’s capabilities once again, this time bringing Sidekick Voice right into the Shopify mobile app. The update gives merchants the ability to speak with Sidekick as they navigate their admin, making it the first version of Sidekick designed to work continuously as store owners move between tasks on mobile.

This change is aimed at merchants who run parts of their business on the go and need hands-free support or quick answers without stopping to type. Now this is how people use AI.

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What’s New: Sidekick Voice Comes to Mobile

Shopify’s latest update introduces full voice conversations with Sidekick inside the Shopify Mobile App. The feature isn’t a one-off command system and it stays active as you go through different parts of the admin.

Key additions include:

• Continuous Voice Conversations

You can talk to Sidekick while checking orders, reviewing analytics, updating products, or moving through settings. The conversation stays open until you end it.

• Persistent Voice Controls

Mute, unmute, and hang-up buttons appear in the mobile navigation bar, so you can keep controlling the call as you switch between screens.

• Context-Aware Guidance

Sidekick knows that you’re on mobile and responds based on where you are in the app, whether you’re in Orders, Products, Analytics, or another section.

• Multi-Screen Support

The voice session continues while you jump between tasks. You don’t have to restart the conversation each time you change screens.

How to Start a Sidekick Voice Conversation

Shopify built the feature into the existing Sidekick panel:

Tap the Sidekick button in the bottom navigation bar.
Open the Sidekick panel.
Press the voice button to begin a conversation.
Use the floating voice controls to mute, unmute, or end the call while navigating.

No additional setup is required, the feature is available wherever Sidekick is enabled.

Why This is a Win for Merchants

This update is less about novelty and more about practicality. Many store owners manage operations from their phone during fulfillment, travel, events, or after-hours checks. Sidekick Voice is designed to help during those moments by:

Letting merchants ask questions without typing
Providing contextual support based on the part of the admin they’re in
Keeping assistance active as they browse different sections
Turning Sidekick into a more interactive, hands-free resource

It brings Sidekick closer to behaving like a real-time support agent baked directly into the mobile workflow rather than a standalone feature.

Conclusion: Another Sidekick Update Better for Merchants

Sidekick Voice on mobile is a functional quality-of-life upgrade for merchants who manage their store from their phone. Conversations stay active, controls stay visible, and Sidekick adjusts its answers based on where you are in the admin.

For merchants who rely heavily on mobile, this update creates a smoother, more interactive support experience.