{"id":3596,"date":"2021-01-04T15:56:11","date_gmt":"2021-01-04T15:56:11","guid":{"rendered":"https:\/\/shopthemedetector.com\/blog\/?p=3596"},"modified":"2026-03-29T08:51:39","modified_gmt":"2026-03-29T08:51:39","slug":"how-to-enable-option-to-enter-a-phone-number-at-checkout-on-shopify","status":"publish","type":"post","link":"https:\/\/shopthemedetector.com\/blog\/how-to-enable-option-to-enter-a-phone-number-at-checkout-on-shopify\/","title":{"rendered":"How to Enable Option to Enter a Phone Number at Checkout on Shopify"},"content":{"rendered":"

Not every order you send should only have an email address. If you\u2019re delivering the product or order yourself, you might want a telephone number that will allow you to speak to the customer, especially if you find it tough to find your customer\u2019s address.<\/p>\n

Or, perhaps you might want a customer\u2019s telephone number for future marketing options. This could be for SMS marketing or perhaps telemarketing campaigns. You might also want to send order updates to your customers via SMS. This allows them to see that their order is being processed.<\/p>\n

In any case, you will want to enable a telephone number option at the checkout on your Shopify store.<\/p>\n

This is not a default option, whereas the email address is.<\/p>\n

Here are the instructions to show you how you can enable an option that allows the customer to enter a telephone number at the checkout. This can be in addition to the customer\u2019s email and with additional options, they can choose how they receive notifications and marketing messages.<\/p>\n

Key Takeaways<\/div>
1<\/div>
Logging into your Shopify admin account is the first step to enable phone number entry at checkout.<\/div><\/div>
2<\/div>
In Shopify settings, you can enable the option for customers to enter their phone number during checkout.<\/div><\/div>
3<\/div>
Saving your changes in Shopify ensures that the phone number entry option is active for your customers at checkout.<\/div><\/div><\/div>\n

Step 1 - Login<\/h2>\n

First thing you need to do is to log in\u00a0to your Shopify admin account.<\/p>\n

Step 2 - Settings<\/h2>\n

Then you should enter the settings option that is located in the bottom left corner of the admin page. When on this page, go to the Checkout options page.<\/p>\n

Step 3 - Enable Telephone Option<\/h2>\n

Now in the checkout options page, you can scroll down until you find the Customer contact section. This is what determines what information your customer has to provide when placing an order with your company.<\/p>\n

You can then tick an option that allows the customers to use either their phone number or email address to complete a transaction on your website. This allows you to collect one or the other option.<\/p>\n

Step 4 - Save<\/h2>\n

Once you\u2019ve made the change, you can click on the blue \u2018Save\u2019 button that is located at the top right of the current screen. It can also be found in the bottom right of the page if you scroll down. This will save the changes that you\u2019ve made to the checkout.<\/p>\n","protected":false},"excerpt":{"rendered":"

Not every order you send should only have an email address. If you\u2019re delivering the product or order yourself, you might want a telephone number that will allow you to\u2026<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_title":"How to Enable Option to Enter a Phone Number at Checkout [year]","_yoast_wpseo_metadesc":"Learn how to enable phone number entry at Shopify checkout for improved customer service and marketing. Discover a key strategy for...","_yoast_wpseo_metatitle":"","footnotes":""},"categories":[13],"tags":[],"class_list":{"0":"post-3596","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-shopify-store-set-up"},"acf":{"breadcrumbs":[{"postpage":[47029]},{"postpage":""}],"conclusion":"

Optimizing Checkout Experience<\/h2>\r\n

Enhancing Customer Service<\/h3>\r\nAdding a phone number option at checkout can significantly enhance customer service. It allows for direct communication, especially useful for delivery or urgent queries.\r\n\r\nThis can also help with tasks such as canceling an order or printing shipping labels. By having a customer's phone number, store staff can quickly contact customers to make necessary changes or updates to their orders.\r\n

Marketing Opportunities<\/h3>\r\nA phone number field opens up new marketing avenues like SMS campaigns. This can be a more direct and effective way to reach customers compared to email. Additionally, creating customer groups based on phone numbers allows for targeted marketing efforts.\r\n

Customer Preferences<\/h3>\r\nProviding both email and phone number options caters to different customer preferences. This flexibility improves the overall shopping experience.\r\n

Technical Implementation<\/h2>\r\n

Setting Up the Phone Number Field<\/h3>\r\nImplementing a phone number field requires careful setup. Ensure it's user-friendly and integrates seamlessly with your checkout process. This feature can be added when you first set up your store, or it can be incorporated into an existing store.\r\n

Data Privacy Compliance<\/h3>\r\nWhen collecting phone numbers, it's crucial to comply with data privacy laws. Make sure you have the necessary permissions and secure handling of customer data.\r\n

Testing for Functionality<\/h3>\r\nBefore fully implementing, test the phone number field for functionality. Ensure it works correctly and doesn't hinder the checkout process.\r\n\r\nIt's also recommended to test the feature with different user roles, such as adding a user on Shopify to simulate the customer experience. With an additional user for your store, you can extend the simulation to include testing for adding customers and deleting customers, sending account invites, and more.\r\n

Conclusion: How to Enable Option to Enter a Phone Number at Checkout on Shopify<\/h2>\r\nWhen it comes to making orders, customers are by default required to enter an email address to the order. However, not all customers want to do this. Instead, they might want to add a telephone number to their order details. You can enable this option by following the instructions above. It doesn\u2019t take long.","repeater":null,"filter":false,"attach_to_post":[4665],"author_bio":false,"custom_author_bio":false,"author_bio_name":"","author_bio_info":"","_meta_excerpt_title":"","meta_excerpt":"","trust_signals":{"expert_reviewed":true,"items_tested":""},"key_statistics":null,"key_takeaways":{"takeaways_items":null},"required_subtopics":null,"context_block":{"context_heading":"","context_excerpt":"","context_content":""},"methodology":{"methodology_heading":"","methodology_content":""},"comparison_table":"","mid_content_cta":{"cta_text":"","cta_button_text":"","cta_link":""}},"yoast_head":"\nHow to Enable Option to Enter a Phone Number at Checkout 2026<\/title>\n<meta name=\"description\" content=\"Learn how to enable phone number entry at Shopify checkout for improved customer service and marketing. 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