![\"Gorgias](\"https:\/\/shopthemedetector.com\/blog\/wp-content\/uploads\/2026\/08\/gorgias-shopify-app-listing.webp\")
Key Takeaways<\/div>
1<\/div>
Gorgias is an AI helpdesk for Shopify that unifies email, live chat, social, and SMS support into one inbox with order actions built in.<\/div><\/div>
2<\/div>
It is the most-installed customer support app in our dataset, used about twice as often as Shopify Inbox, the next tool in the category.<\/div><\/div>
3<\/div>
Gorgias stores run heavy app stacks, roughly double the average, and skew toward established subscription and DTC brands, not small shops.<\/div><\/div>
4<\/div>
Pricing scales with ticket volume. There is a free trial and plans that start at a low monthly price, and costs climb as your support load grows.<\/div><\/div>
5<\/div>
Best for stores with real, multi-channel support volume. If you answer a few emails a day, a free tool like Shopify Inbox is enough.<\/div><\/div><\/div>\n
What is Gorgias?<\/h2>\n
Gorgias is a helpdesk app that gives a Shopify store one place to handle customer support. Instead of jumping between an email inbox, Instagram DMs, live chat, and a phone, agents work every conversation from a single shared inbox, with the shopper\u2019s Shopify order history, subscription, and details shown right beside the message. Because it is built for Shopify, an agent can refund an order, cancel a subscription, or edit an address without leaving the ticket. On top of that sits an AI layer that can answer common questions on its own and suggest replies for the rest. It holds a 4.2 out of 5 rating from more than 600 reviews on the Shopify App Store. Here is how widely it is installed across our dataset.<\/p>\n
6%<\/div>
Share of stores in our dataset<\/div><\/div>
#11<\/div>
Popularity rank<\/div><\/div>
12.3<\/div>
Avg apps on their stores<\/div><\/div><\/div>