How to Cancel a Shopify App Subscription [Oct, 2024]

Shopify apps are a fundamental part of the Shopify experience. They help you grow your business, add functionality to your website, and earn more revenue. However, there are going to be times when your Shopify app is no longer relevant to your brand. There are several reasons for this:

• The charges for the apps installed have gone up and are no longer cost-effective.
• The trial period for the app is running out and there has been no value added to your brand.
• There is a conflict between two apps that’s causing problems in your store.
• You’ve bought another app that can also do the same function.
• You’ve decided to close your Shopify store and want to know how to cancel your Shopify plan and apps.
• Despite your best efforts, you can’t operate the app.

In these circumstances, you need to uninstall the app. If the app is offered for free, then there shouldn't be any obstacles to using it. You’ll be able to uninstall your app and then not be worried about any future charges. But the majority of apps are actually paid for. Therefore, you might be concerned that when you uninstall the app, you will still be charged.

In this article, we’ve learned how to end Shopify subscriptions for apps installed on your store. Ending is easy to do once you know how.

Don’t forget to back up your website whenever you make changes to your Shopify store. Losing all the data on your website can cause significant trouble for you. Look at these backup apps if you want to choose one.

Statistics about Shopify Apps

Shopify apps are an essential part of making your online store more effective and easier to manage. As of 2024, the Shopify App Store has over 13,000 apps that can help with everything from marketing and inventory to improving customer service​ (Backlinko)​ (Charle Agency).

On average, Shopify merchants use about six apps to enhance their stores, and these apps are crucial for boosting sales and improving the shopping experience​ (Exploding Topics). In fact, more than 87% of Shopify store owners rely on third-party apps to run their businesses smoothly​ (Yaguara).

For app developers, this is also a big opportunity—top app developers on Shopify are earning an average of $162,000 per year​ (Exploding Topics). This shows just how important and valuable these apps are, both for the people who create them and for the businesses that use them.

Things to Consider Before Cancelling a Shopify App Subscription

Before you hit that “cancel” button on a Shopify app, here are some friendly tips to consider so you make the best choice for your store:

1. How Will It Affect Your Store?

• Think about how the app fits into your store’s daily operations. If it’s handling something crucial like inventory, orders, or customer support, canceling could cause disruptions. Make sure you have a plan B ready to go!

2. What About Your Customers?

• Consider how removing the app might impact your customers’ experience. If it’s a loyalty program, review tool, or anything that enhances customer interaction, think twice before canceling. Happy customers are key to a successful business!

3. Check the Billing Cycle

• Make sure you understand the app’s billing cycle before canceling. If you’ve already paid for a month or year, you might not get that money back. Timing your cancellation right can save you from unnecessary charges.

4. Don’t Lose Important Data

• Some apps might delete all your data when you cancel. If there’s important information you need, like customer details or sales reports, be sure to back it up or export it before pulling the plug.

5. Reinstallation Woes

• If you think you might want to reinstall the app later, check if your settings or data will be saved. Starting from scratch can be a pain, so knowing this beforehand can save future headaches.

6. Talk to Support

• If you’re canceling because of issues with the app, try reaching out to the app’s customer support first. They might offer a solution or even a discount to keep you on board. It’s worth a shot before you say goodbye.

7. Explore Alternatives

• Before you cancel, look around for other apps that could do the job better or cheaper. Comparing features and prices might help you find an even better solution for your store.

8. Think About Your Big Picture

• How does canceling the app fit into your overall business strategy? If the app was helping with sales, marketing, or customer retention, make sure you’re not throwing a wrench into your long-term goals.

Conclusion: How to Cancel a Shopify App Subscription

Canceling a Shopify app subscription is quick and easy, giving you the control you need to keep your store running smoothly and cost-effectively. With just a few clicks in your Shopify admin, you can say goodbye to any app that’s no longer serving your needs. Plus, by staying on top of your app usage, you’re keeping your store lean and efficient, ready to focus on what truly drives your business forward. So go ahead, clean up your app list, and make room for the tools that really make your store shine!