The 10 Best Shopify Forum Apps
Last modified: April 28, 2021
Customers trust their peers more than they will trust you. Research has found that constantly throughout eCommerce research. However, that doesn’t mean that you can’t have some measure of control of your communications. By using one of the Shopify forum apps, you can have conversations about your products/services and brand on your website.
Why use one of the Shopify Forum Apps on Your Store?
There are many reasons why brands will want to use one of the numerous Shopify forum apps on their store. The first is that it allows them to have some measure of participation within the community about their brand. Customers will often speak about what products they are buying, look for recommendations or ask more about technical issues they are having. If these conversations are happening on Twitter or Facebook, they could easily be missed. However, you can catch them every time on your forum.
It also allows you to control the conversation to some degree. If a customer talks about how hard it was to get a product to work, you can offer them solutions or extra support to help them. If a customer leaves a positive review of your products, you can thank them and highlight it. By having the conversations on your website, you can direct the flow of that conversation that is beneficial to your brand, not just participate.
Forums are also a great place to collect indirect feedback. You can find out what deals, products, events and other engagements customers are enjoying. This can help you focus future efforts on only those that are going to provide you with a positive return on investment.
Finally, it gives you a chance to build a customer-centric focus that will improve trust. By constantly engaging with your audience you can set a style of brand that will impress guests. This can lead to more people buying from in the long term. You might also experience an uptick in referrals because customers point their peers in the direction of products.
There aren’t many apps that offer these functions, but these are the 10 best Shopify forum apps we think you should consider.
Filter between free and paid
Community Builder is a simple and effective way to grow a passion for your brand by using the community spirit through the use of a Facebook Group, which is like a forum. All you need to do is to install the app and start inviting customers to the group after they’ve completed their checkout.
The app will allow you to connect to your audiences like never before where you can promote products and offers while also gaining valuable feedback on your products/services. You’re also able to do customer research and request survey participation with ease. Forums on your site can also work as a free technical support area with customers requesting advice/support and other customers offering their solutions.
Using this app is really beneficial for many as you don’t require the customer to signup to your forum. They will need a Facebook account but this also provides you with a way to gain more followings on your business page. Plus, you can get more people to join your Facebook group direct from the social media channel with ease and this can help you collect leads and additional data about your customers.
Community Builder Highlights:
- Connect a Facebook group for your website/brand and invite customers after checkout.
- Easy to use and install.
- Works across devices with ease.
- Learn more about your customers with ease.
EasyDisqus ‑ DISQUS comments
While Disqus is technically not a forum, it does perform many of the same functions, so it is included on this list. The app allows you to take the existing Disqus framework and engage with audiences in a new way that can keep a community spirit alive on your website. It takes just a few quick steps to get your website connected with your Disqus account.
The app is essential if you’re looking at using Disqus as well because there are numerous problems with connecting Disqus and Shopify. With the app, you can bypass these issues and get the social system working with you. The app can also help you move any existing conversations that have happened on your website to the new system as well.
Using Disqus can be a good way to get started as there are more than 700 million regular users of Disqus. Therefore, you can reach a large audience. In addition, this app is clutter-free, not affecting load times or distracting potential customers with unnecessary attractions that might distract them through a purchasing journey.
EasyDisqus ‑ DISQUS comments Highlights:
- Allows you to use Disqus on your website.
- Can migrate previous conversations over to Disqus.
- Connect with more than 700 million users.
- Take control of the conversation and sell your products/services on the forum.
Shopicial ‑ social forum
This app allows you to tap into the power of social networking by helping customers to share their feelings and experiences of engaging with your brand or using your products. It does this through the creating of a private social network that sits on your website with a forum at the core of the process. The app will also allow you to create a community on your website with ease where you can promote your brand, products, services and more with ease.
With the app at the heart of your social media campaigns, you can create news areas, customer support forums, product pre-sales Q&A and community discussions on your website. Using these you can improve customer retention, reduce customer churn and create a new sense of loyalty to your brand.
You can also create a paid forum area that allows you to turn your website in a membership business. This can be a good idea if you want to have a recurring business that requires a social element. With the app, you will also see new search features that can look for forum topics and comments as well as new posts creations that can promote text, images, videos and products.
To help you keep the forum areas clean and on track, you will have lots of control with the ability to manage posts, users, settings as well as customize the look and feel of the forum.
Shopicial ‑ social forum Highlights:
- Create a social network on your website.
- Keep the forum for those who pay to use it.
- Have customer services on a forum basis.
- Customize the look and feel of the forum by changing colors, menus and more.
This free app can help turn your website into a community centre for your brand with a high-powered chat engine. Visitors to your site will be able to chat with each other, in real-time or chat with each other in forums that can be added to each page of your store. With these functions, customers will be able to ask questions, start discussions, contact your customer service team as well as perform other social activities (make friends, etc.).
Therefore you will get a sense of what people are saying about you and your brand. You will also engage in those conversations, helping to turn negative comments around and engage audiences in a new way that reduces customer churn.
To help you create a branded feel to the chat/forum environment, there are customizations available. You can change the colors to match your theme and more.
Chatigy Forums Highlights:
- Add more social elements to your website with ease.
- Create a customer service area that relies on live chat and forum.
- Turn negative comments into positive touchpoints with your brand.
- Customize the style to suit your brand.
This app will allow you to add a forum to your Shopify store with ease. Therefore, you can create an online community, support base and loyalty program for your brand in just a few simple steps. There are numerous things you can use the forum for, including customer support forums, product pre-sales Q&A, community discussions and much more. Your customers can also have private discussion groups, great if you want to have a top customer only area to give a premium value to staying loyal to you.
The app is really simple to install and takes just a click. There are no template modifications required and all the work can be done automatically by the app. Once installed the app will use your own domain to host the forum, not host it on a third-party website. This is better for your website’s presence on search engines and can help you rank higher.
To help control conversations on your site, there are built-in moderations that allow you to moderate comments in the forum. This can be done through the app or on the user-facing pages. You can also assign roles to other users allowing them to help you moderate the forums as well. This can include hiding or editing posts.
Champ Forum Highlights:
- Restrict access to specific forum areas of your website to only certain users.
- Have a team of moderators to help you manage your website’s social functions.
- Easily installed and uses your own domain to host the forum.
- Can be used for all areas of the sales process.
Muur allows you to have a beautiful and responsive commenting and forum system on your store. You’ll benefit from an active community on your website that can interact on the auto-generated forum page templates. These can be placed on any website page using the single-line liquid tag that is provided to you. This liquid code can also be made into a widget.
The app is super-fast to upload and all the content can be indexed for search engines. Therefore, you can have the content found on all majors search engines. This can help you get more traffic to your website with ease. You’ll also be able to host your forum with numerous languages and have a login area that can use existing user data for login details.
In addition to the standard forum, there are four widgets that can be used to build a community spirit to your website. You can tell customers who is online, what the latest comments are, a feed of their discussions, and a single discussion thread.
- Build a strong community on your website with a forum system.
- Use existing login data to get customers to access the forum.
- Lots of widgets to create a subscriber area.
- Can be used to be found on many search engines.
This multi-lingual app is perfect for creating a social network on your website. Your customers will be able to create their own user profile that has a picture and a little about themselves, for self-promotion. Then they can create and edit posts, upload images and embed videos on their website. Other users will then be able to comment on the posts of the user and they can even react with emojis for a little fun.
As a store admin, you will be able to manage tags to drive conversations around specific topics and moderate conversations on your website before they go live on your website. You will also be able to promote the most relevant products alongside user-generated content.
This app is fully functional. All those associated with discussions and comments can get a free email notification about new action. This can bring them back to your store. You will also have community pages add to your website that allows you to create a social network that will entice audiences to return more frequently to your website. With all the content being produced on your website, this will enable you to have a better SEO footprint. Therefore, you can expect higher traffic levels.
Social King Highlights:
- Build a community spirit using content from your buyers.
- Easy to install.
- Moderate all content before it gets onto your website.
- Email notifications enabled.
When customers are buying from the same store, they tend to have the same interests and want to discuss this with a wider network. A forum on your store will give them that ability and help you control the conversation around your brand and direct it into a positive mode for your future business-building campaigns.
With Xenforum, you can build a forum area that customers can interact with each other on and you can join the conversation too. You can offer customer support forums, product pre-sale information, community discussions and more. In the conversations happening on your website, you can promote products, offer deals and much more.
Customers will be able to create new topics, edit topics, create new posts, reply to posts, edit existing posts, upload images, mention other users, search content, like posts and have a user profile. The app will add a completely new area to your website with ease.
As an admin, you can manage all aspects of your website from the content being published to the users on your website. You can also customize your website’s forum with new colors and displays.
- Customize the look and feel of your website’s forum.
- Promote products on your forums with ease.
- Lots of forum options for the users.
- Premium admin controls included.
Some forum apps just allow you to have a forum on your website without any access limitations. This app can solve this problem by creating a membership only area where you can ensure customers have to log into your website to access the forum. There are free and premium login areas you can create, so you don’t need to charge to let customers access your forum areas, but it does help protect you from forum spam that can occur when customers don’t need to log into an area.
This app can also create membership schemes on your website that allows you to limit access to other parts of your website. For instance, you can create booking areas for your services that only premium members can access. Or you can have member-only content that those who pay a monthly fee can access.
It can also be used to offer customer service areas to only those who’ve bought a product from you. This allows you to focus on the community loyal to your brand. This type of area can be free and can use a forum element in the backend.
Bold Memberships Highlights:
- Create membership sites that sell both one-off items and recurring products.
- Limit access to forums on your website.
- Can work with numerous apps to create a better website.
- Works on all themes and on mobile devices.
AAA Membership + Subscription
This app has more than 1000 users across both Shopify and Shopify Plus. Therefore, it is one of the most used membership apps on the platform. There are numerous membership schemes that can be created with this app, with you being able to protect forums from spammers and other advertisers who might use your forums as a way to sell to your community.
The app can help you set up different membership levels too. So you can have some users able to access certain forums while another group can access other forums. This can be good for limiting access to forums for customer support when someone hasn’t made a purchase yet.
To help you build better leads, this app can help you with an intuitive form builder. All you need to do is drag and drop the design elements into a template and publish it on your website. This can be used to create a signup form that allows you to approve or reject membership requests to your premium forum.
AAA Membership + Subscription Highlights:
- Lock areas of your website so only authorized users can get there.
- If you need help installing the app, a free service is available.
- You can take membership payments through Stripe and PayPal.
- One of the most highly used membership apps on Shopify.
Final Word: The 10 Best Shopify Forum Apps
If you want to create a customer-centric experience on your brand, using one of the best Shopify forum apps is a good start. The ten options above can help you create a greater community spirit on your website with ease. Which one you choose to install is up to you.