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The 10 Best Shopify Forum Apps

Last modified: April 28, 2021

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Customers trust their peers more than they will trust you. Research has found that constantly throughout eCommerce research. However, that doesn’t mean that you can’t have some measure of control of your communications. By using one of the Shopify forum apps, you can have conversations about your products/services and brand on your website.

Why use one of the Shopify Forum Apps on Your Store?

There are many reasons why brands will want to use one of the numerous Shopify forum apps on their store. The first is that it allows them to have some measure of participation within the community about their brand. Customers will often speak about what products they are buying, look for recommendations or ask more about technical issues they are having. If these conversations are happening on Twitter or Facebook, they could easily be missed. However, you can catch them every time on your forum.

It also allows you to control the conversation to some degree. If a customer talks about how hard it was to get a product to work, you can offer them solutions or extra support to help them. If a customer leaves a positive review of your products, you can thank them and highlight it. By having the conversations on your website, you can direct the flow of that conversation that is beneficial to your brand, not just participate.

Forums are also a great place to collect indirect feedback. You can find out what deals, products, events and other engagements customers are enjoying. This can help you focus future efforts on only those that are going to provide you with a positive return on investment.

Finally, it gives you a chance to build a customer-centric focus that will improve trust. By constantly engaging with your audience you can set a style of brand that will impress guests. This can lead to more people buying from in the long term. You might also experience an uptick in referrals because customers point their peers in the direction of products.

There aren’t many apps that offer these functions, but these are the 10 best Shopify forum apps we think you should consider.

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# Name Image
1
Community Builder
Community Builder
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2
EasyDisqus ‑ DISQUS comments
EasyDisqus ‑ DISQUS comments
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3
Shopicial ‑ social forum
Shopicial ‑ social forum
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4
Chatigy Forums
Chatigy Forums
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5
Champ Forum
Champ Forum
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6
Muut
Muut
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7
Social King
Social King
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8
Xenforum
Xenforum
Extra Information
9
Bold Memberships
Bold Memberships
Extra Information
10
AAA Membership + Subscription
AAA Membership + Subscription
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Chatigy Forums

Chatigy Forums

This free app can help turn your website into a community centre for your brand with a high-powered chat engine. Visitors to your site will be able to chat with each other, in real-time or chat with each other in forums that can be added to each page of your store. With these functions, customers will be able to ask questions, start discussions, contact your customer service team as well as perform other social activities (make friends, etc.).

Therefore you will get a sense of what people are saying about you and your brand. You will also engage in those conversations, helping to turn negative comments around and engage audiences in a new way that reduces customer churn.

To help you create a branded feel to the chat/forum environment, there are customizations available. You can change the colors to match your theme and more.

Chatigy Forums Highlights:

  • Add more social elements to your website with ease.
  • Create a customer service area that relies on live chat and forum.
  • Turn negative comments into positive touchpoints with your brand.
  • Customize the style to suit your brand.

Final Word: The 10 Best Shopify Forum Apps

If you want to create a customer-centric experience on your brand, using one of the best Shopify forum apps is a good start. The ten options above can help you create a greater community spirit on your website with ease. Which one you choose to install is up to you.

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