How To Add Track My Order On Shopify [2024]
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How To Add Track My Order On Shopify

Last modified: October 5, 2023

How To Add Track My Order On Shopify
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Customers want to know how long it is until they get their order. It’s often one of the most asked customer service queries that you might get. And there’s good reason. Some customers want their products for a birthday, wedding, or other special occasion. And they want to know that the package is going to get there on time.

There are two problems with this. First of all, you might not have that shipping information to hand. Secondly, it’s very time-consuming. Instead, you need to have a system where the customer can log onto your website and track their package at any time. This is where you can add one of the numerous order tracking apps to your Shopify store.

Key Takeaways
Offering order tracking can elevate the brand’s perception, instilling trust in potential buyers.
Implementing tracking systems can free up time for other essential business activities like marketing.
Utilizing Custom Order Numbers enhances order tracking, fraud prevention, and overall management efficiency.

Recommended: 12 Best Shopify Order Tracking Apps – [2024]
# Name Image
ParcelPanel Order Tracking Pro
ParcelPanel Order Tracking Pro
Tracktor Order Tracking
Tracktor Order Tracking
Shipway ‑ Order Tracking
Shipway ‑ Order Tracking
TrackingMore ‑ Order Tracking
TrackingMore ‑ Order Tracking
Trackr Order Tracking
Trackr Order Tracking
Order Lookup
Order Lookup
AfterShip ‑ Track & Notify
AfterShip ‑ Track & Notify
Best FAQs (Chat+Track+Contact)
Best FAQs (Chat+Track+Contact)
Order Tracking at your store
Order Tracking at your store
Order Tracking in 60 Seconds
Order Tracking in 60 Seconds
Trackable ‑ Order Status
Trackable ‑ Order Status
Show More

The Advantages Of An Order Tracking App On Shopify

Apart from offering customers an effective, convenient and accurate way to track an order, you can save time on customer service roles. This can help you to implement more email marketing, social media and other marketing activities to grow your business. It can also make you look like a bigger eCommerce company, something that can help build trust with your audience.

In fact, offering an order tracking feature on your website can help you build more sales because customers will like to see that.

What Kind Of Tracking App Can I Use?

There are numerous order tracking apps available on Shopify and it depends on your needs and budget on what app is best for your business. For instance, those who are shipping from the US can use apps that have fewer carriers but are specific to the US market. If you’re dropshipping, then you might want to use an app that can handle a wide range of couriers.

There are also apps for all budgets. Some are free, others are a set monthly bill and others charge based on the number of times that customers have requested a status for a delivery. The choice of which is more appropriate for your store is up to you.

What Information Will I Need To Give To Enable Tracking?

Most order tracking apps require the customer only to provide an order number and email address. However, some will accept other information like the tracking number of the shipment. Therefore, it is really easy for the customer to get the information required. At the same time, when using a tracking app, you can actually use numerous carriers depending on who offers you the best deals.

Some tracking apps will integrate with over 500 carriers across the world. So, there is plenty of flexibility within your fulfillment model.

How To Improve Use Of The Tracking

There are numerous ways to improve the uptake from customers of the tracking. Ensure that you have the tracking option on a menu, often in the footer is the best location. Another option is to have a reminder of tracking an order within the order confirmation and during any order status update emails.

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Enhancing Order Tracking on Shopify

Custom Order Number: A Necessity

In our extensive experience with Shopify, we’ve realized the pivotal role of Custom Order Numbers in streamlining order management. These unique identifiers are not just numerical sequences but powerful tools that enhance order tracking, fraud prevention, and overall efficiency.

Every order is tagged with a distinct code, making it easily traceable and manageable. We’ve utilized this feature to pinpoint specific orders amidst a vast number of transactions, a strategy that has proven invaluable in our years of digital marketing and e-commerce management.

Professionalism and Efficiency

We’ve always emphasized the importance of professionalism in eCommerce. A custom order number not only streamlines order management but also elevates the store’s professional image.

When customers receive an order confirmation with a unique number, it instills confidence and assures them of a systematic order-handling process.

Identifying Trends with Custom Order Numbers

In the dynamic landscape of eCommerce, data is paramount. Custom order numbers are not just about order tracking; they are a rich source of data.

By analyzing these numbers, we’ve been able to identify purchasing trends, optimize inventory, and tailor our marketing strategies to meet customer demands. It’s a practice that has consistently given us an edge in the competitive digital marketplace.

Addressing Shopify’s Tracking Page Issues

Creating a Tracking Page

Shopify’s intuitive interface has always been a boon for us. Adding a tracking page involves a simple process of navigating to the “Online Store” section, clicking on “Pages,” and then “Add Page.”

However, we’ve encountered a known issue where tracking pages occasionally disappear. Our proactive approach involves creating backups of these pages to ensure uninterrupted service to our customers.

HTML Editing for Customization

Customization has been at the core of our Shopify usage. The “Edit HTML” button opens up a world of possibilities to tailor the tracking page’s content.

We’ve often embedded forms where customers can enter their order numbers to receive real-time updates on their shipments, enhancing transparency and trust.

Proactive Measures for Uninterrupted Service

Our years of experience have taught us the importance of being prepared. Aware of the intermittent issue of tracking pages disappearing on Shopify, we always have a backup ready.

It’s proof of our commitment to ensuring that our customers’ ability to track their orders remains unhindered, reflecting the reliability and integrity that define our service.

Efficient Tracking Number Integration in Shopify

We’ve often emphasized the importance of a systematic approach to adding tracking numbers. Our team has mastered this process, ensuring that every package is traceable, and every customer stays informed. It’s a practice that has not only enhanced our operational efficiency but also strengthened customer trust.

Adding Tracking Number During Fulfillment

Navigating through the Shopify dashboard, we often find the ease of adding tracking numbers during order fulfillment to be a seamless process. Select the order, mark it as fulfilled, and enter the tracking information.

Shopify’s intuitive design automatically suggests a shipping carrier, a feature we’ve found to be time-saving. The option to manually enter carrier information ensures flexibility, catering to a diverse range of shipping options.

Adding Tracking Number to Fulfilled Orders

For orders already fulfilled, adding a tracking number is equally straightforward. Our team often revisits fulfilled orders to update tracking information. The process involves selecting the order and adding the tracking details.

The ability to choose a shipping carrier and provide a tracking URL ensures that our customers are always in the loop, enhancing transparency and trust.

Conclusion: How To Add Track My Order On Shopify

Adding a tracking option on shipments on Shopify is as easy as installing an app. There are several available; however, we really recommend Shipway, it supports more than 500 carriers and is highly recommended by the Shopify community.

  • Can customers track their orders without creating an account?

    This can depend on the specific tracking app and how it’s configured. Some apps allow customers to track orders using just their email address and order number, while others might require an account.

  • Can the tracking apps integrate with other eCommerce tools and platforms?

    Many tracking apps offer integrations with other tools and platforms to streamline the eCommerce process. Check the app’s features and specifications for details on available integrations.

  • How do I handle inquiries or issues related to order tracking?

    Have a support system in place to address any inquiries or issues. This can include a FAQ section, customer service hotline, or support email to assist customers with their tracking-related questions or problems.

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