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How To Add Track My Order On Shopify
Last modified: January 27, 2025
Customers want to know how long it is until they get their order. It’s often one of the most asked customer service queries that you might get. And there’s good reason. Some customers want their products for a birthday, wedding, or other special occasion. And they want to know that the package is going to get there on time.
There are two problems with this. First of all, you might not have that shipping information to hand.
Secondly, it’s very time-consuming. Instead, you need to have a system where the customer can log onto your website and track their package at any time. This is where you can add one of the numerous order tracking apps to your Shopify store.
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ParcelPanel Order Tracking Pro
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Tracktor Order Tracking
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Shipway ‑ Order Tracking
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TrackingMore ‑ Order Tracking
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Trackr Order Tracking
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Order Lookup
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AfterShip ‑ Track & Notify
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Best FAQs (Chat+Track+Contact)
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TrackShip
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Order Tracking at your store
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Order Tracking in 60 Seconds
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Trackable ‑ Order Status
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The Advantages Of An Order Tracking App On Shopify
Apart from offering customers an effective, convenient and accurate way to track an order, you can save time on customer service roles. This can help you to implement more email marketing, social media and other marketing activities to grow your business. It can also make you look like a bigger eCommerce company, something that can help build trust with your audience.
In fact, offering an order tracking feature on your website can help you build more sales because customers will like to see that.
What Kind Of Tracking App Can I Use?
There are numerous order tracking apps available on Shopify and it depends on your needs and budget on what app is best for your business. For instance, those who are shipping from the US can use apps that have fewer carriers but are specific to the US market. If you’re dropshipping, then you might want to use an app that can handle a wide range of couriers.
There are also apps for all budgets. Some are free, others are a set monthly bill and others charge based on the number of times that customers have requested a status for a delivery.
For options other than apps, incorporating the order status URL into email templates can streamline communication with customers, providing them with a direct link to track their orders. The choice of which is more appropriate for your store is up to you.
What Information Will I Need To Give To Enable Tracking?
Most order tracking apps require the customer only to provide an order number and email address. However, some will accept other information like the tracking number of the shipment. Therefore, it is really easy for the customer to get the information required. At the same time, when using a tracking app, you can actually use numerous carriers depending on who offers you the best deals.
Some tracking apps will integrate with over 500 carriers across the world. So, there is plenty of flexibility within your fulfillment model.
How To Improve Use Of The Tracking
There are numerous ways to improve the uptake from customers of the tracking. Ensure that you have the tracking option on a menu, often in the footer is the best location. Another option is to have a reminder of tracking an order within the order confirmation and during any order status update emails.
Enhancing Order Tracking on Shopify
Custom Order Number: A Necessity
Custom order numbers has a pivotal role in streamlining order management. These unique identifiers are not just numerical sequences but powerful tools that enhance order tracking, fraud prevention, and overall efficiency.
Every order is tagged with a distinct code, making it easily traceable and manageable. This feature is utilized to pinpoint specific orders amidst a vast number of transactions. Custom order numbers also help reduce customer queries for order deliveries, as customers can easily track their orders using the unique identifier.
Professionalism and Efficiency
A custom order number not only streamlines order management but also elevates the store’s professional image.
When customers receive an order confirmation with a unique number, it instills confidence and assures them of a systematic order-handling process. Additionally, offering free shipping can be a powerful incentive for customers, encouraging them to complete their purchases and increasing customer satisfaction.
Identifying Trends with Custom Order Numbers
Custom order numbers are not just about order tracking; they are a rich source of data. By analyzing these numbers, you’ll be able to identify purchasing trends, optimize inventory, and tailor your marketing strategies to meet customer demands.
Addressing Shopify’s Tracking Page Issues
Creating a Tracking Page
Shopify’s intuitive interface is a boon. Adding a tracking page involves a simple process of navigating to the “Online Store” section, clicking on “Pages,” and then “Add Page.”
However, a known issue exists where tracking pages occasionally disappear. A proactive approach involves creating backups of these pages to ensure uninterrupted service for customers. Considering removing the ‘Ships From’ section on Shopify could simplify the order tracking process for customers, reducing potential confusion or misunderstandings.
HTML Editing for Customization
Customization is at the core of Shopify usage. The “Edit HTML” button opens up a world of possibilities to tailor the tracking page’s content.
Often, embedding forms where customers can enter their order numbers to receive real-time updates on their shipments enhances transparency and trust.
Additionally, having the ability to import and export products on Shopify can streamline inventory management and ensure accurate tracking of product availability.
Proactive Measures for Uninterrupted Service
Being prepared is crucial. When you’re aware of the intermittent issue of tracking pages disappearing on Shopify, having a backup ready is essential. It’s proof of commitment to ensuring customers’ ability to track orders remains unhindered, reflecting reliability and integrity.
Printing shipping labels directly on Shopify can further optimize the order fulfillment process, reducing the need for external integrations or additional software.
Efficient Tracking Number Integration in Shopify
A systematic approach to adding tracking numbers is crucial, ensuring that every package is traceable, and every customer stays informed. It’s a practice that enhances operational efficiency and strengthens customer trust.
Adding Tracking Number During Fulfillment
Navigating through the Shopify dashboard, the ease of adding tracking numbers during order fulfillment is seamless. Select the order, mark it as fulfilled, and enter the tracking information.
Shopify’s intuitive design automatically suggests a shipping carrier, a time-saving feature. The option to manually enter carrier information ensures flexibility, catering to diverse shipping options.
Furthermore, removing unnecessary shipping options from Shopify can streamline the order fulfillment process, reducing potential confusion for customers.
Adding Tracking Number to Fulfilled Orders
For orders already fulfilled, adding a tracking number is equally straightforward. Revisiting fulfilled orders to update tracking information is common practice. The process involves selecting the order and adding the tracking details.
The ability to choose a shipping carrier and provide a tracking URL ensures customers are always in the loop, enhancing transparency and trust.
Conclusion: How To Add Track My Order On Shopify
Adding a tracking option on shipments on Shopify is as easy as installing an app. There are several available; however, we really recommend Shipway, it supports more than 500 carriers and is highly recommended by the Shopify community.
Additionally, when setting up your Shopify store, it’s crucial to configure the order tracking and fulfillment processes correctly from the outset. This includes selecting appropriate shipping carriers, customizing email templates with order status URLs, and ensuring that tracking pages are properly set up and backed up. By optimizing these settings during the initial setup, you can provide a seamless order tracking experience for your customers from day one.
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Can customers track their orders without creating an account?
This can depend on the specific tracking app and how it’s configured. Some apps allow customers to track orders using just their email address and order number, while others might require an account.
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Can the tracking apps integrate with other eCommerce tools and platforms?
Many tracking apps offer integrations with other tools and platforms to streamline the eCommerce process. Check the app’s features and specifications for details on available integrations.
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How do I handle inquiries or issues related to order tracking?
Have a support system in place to address any inquiries or issues. This can include a FAQ section, customer service hotline, or support email to assist customers with their tracking-related questions or problems.
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