How to Block/Blacklist Customers on Shopify
Last modified: June 4, 2021
Whenever you’re part of the eCommerce industry you have a few certainties that you will face. One of these is critical to the long term success of your business and can impact how much trust you’ve got with customers. The certainty you will face will be that at some point there will be a negative review, a mistake done by you and you will sometimes find a bad customer.
There are many different bad customers that you can come across. The first one is the customer that is never happy. They can have the best service, best products and they will still complain. This can be frustrating and it can seem very depressing to deal with this type of customer. However, these are not the worst type of customer that you will find.
The worst types of customers are the fraud, hackers or those who are involved in ransomware. This is something that is hard to prevent on a basic level. The nature of the internet is that your online store is open to everyone. However, there are ways that you can prevent the problem customers, like hackers, from causing damage to your website.
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What are the Problems with Bad Customers?
There are several problems with bad customers for your website. In some cases, you might find that your website is hit with a chargeback. This is when the customer claims that they haven’t received the product and the bank will take the money for the sale back and then a charge against you. You can use apps that can prevent this.
However, even if you use an app, too many chargebacks against your company can cause you to lose your business because you will cut significantly into your website’s profits.
However, there are ways that you can prevent your website from becoming a victim from fraudsters. Here are your options.
The first thing that you can do is to block users from certain geographic areas from accessing your website. This could be customers from countries that you don’t serve. For instance, if you sell to customers who reside in the US, why would you allow traffic from other areas of the world? So you can use a Geolocation Blocker app to prevent others from accessing your website.
This might annoy a few of your potential customers if you wanted to expand in the long term, but in the short term, it can prevent orders that can’t be fulfilled from being made on your store.
The Fraud Report
Another option is to read your Shopify fraud report. Each order that is made on Shopify stores is processed through a fraud report. Reading a fraud report is easy and you can analyze the report to see which orders are risky. You can then process the orders which are less risky to your business.
You can combine the standard Shopify fraud report with fraud prevention apps that can help you analyze more details about your orders and be more accurate. Some apps will confirm potentially risky orders by sending an SMS to these customers, calling them or sending them an email.
Final Word: How to Block/Blacklist Customers on Shopify
There are ways that you can prevent bad customers from shopping on your Shopify store. The first is to use a geolocation blocking app. The other is by using the Shopify fraud detection technology to detect orders that could cause harm to your brand.