How to Delete Abandoned Checkouts on Shopify

When the customer abandoned their cart on Shopify, their information remains within the system. This information is likely to conflict with GDPR laws that provide the user the right to ask for their information to be removed from your data storage processes. In addition, customers can ask for their details to be used only in certain ways.

Data that can be considered personal can include credit card information, address, name, email, IP address, age, etc.. This information can be deleted at the request of the user. They might not want you to use this information for marketing.

In addition, all that information can be unnecessary to analyze. There might be some strong data in there, but once you’ve analyzed it once, it can then be useless and no longer needed. Under data laws, this is when you should be removing data.

It is always important to try to recover abandoned carts. Recovering just a quarter of abandoned carts can double revenues on your store. This is an effective option for you to grow your business and there are many apps like this one to help. However, abandoned carts are normally recovered within one week.

Once a cart has been abandoned longer than this, you should really be looking at removing the abandoned cart from your store.

To remove the abandoned carts from Shopify, you can log into your website and go to the ‘Customers’ tab on the admin. Then select the customer that you wish to remove the abandoned cart information of. Then click on the option to ‘Erase Personal Data’ that is located in the bottom right of the page.

This will then be submitted to Shopify who will also request the apps on your store also remove their copies of data.