How to Delete Abandoned Checkouts on Shopify

It is always important to try to recover abandoned carts. Recovering just a quarter of abandoned carts can double revenues on your store. This is an effective option for you to grow your business, and there are many apps like this one to help. However, abandoned carts are normally recovered within one week.

Once a cart has been abandoned longer than this, you should really be looking at removing the abandoned cart from your store.

To remove the abandoned carts from Shopify, you can log into your website and go to the ‘Customers’ tab on the admin. Then select the customer that you wish to remove the abandoned cart information of. Then click on the option to ‘Erase Personal Data’ that is located in the bottom right of the page.

This will then be submitted to Shopify, who will also request the apps on your store to also remove their copies of data.

A critical aspect of managing an online store is ensuring a seamless checkout page experience for customers. This involves not only editing the checkout page to be user-friendly but also shortening the purchasing path to minimize the likelihood of abandoned checkouts.

In platforms like Shopify, deleting abandoned checkouts is essential to maintain a clutter-free order management system. By regularly removing these incomplete transactions, merchants can streamline their order processes and better track customer behavior. For brick-and-mortar stores, limiting attendance on your physical store can prevent overcrowding and long lines, which often lead to abandoned carts.

Additionally, utilize tools such as tracking what customers are adding to their carts to identify potential bottlenecks or confusing product information. Sending checkout payment links for draft orders allows customers to complete their purchases at their convenience.

Implementing strategies like adding survey before checkouts can provide valuable insights into customer preferences and pain points. Advanced features like duplicating a discount, merging orders, and changing fulfillment locations offer greater flexibility in managing orders and optimizing the checkout experience.