How to Email Customers a Link to their Abandoned Checkout Manually on Shopify Stores

The first thing you need to have to send this email is have the email address of the customer. This needs to be provided before they’ve abandoned the cart. There are some apps that can help you collect emails before they’ve left your store or before they’ve even gone to the checkout.

And then you can email the customer their abandoned cart information manually. Follow these steps.

The first thing you need to do is to login to your store’s dashboard using your store credentials.

Then you need to click on the ‘Orders’ tab and then click on the option that reads ‘Abandoned Checkouts’.

Then find the abandoned checkout that you would like to remind the customer about. These are all given a number. Just click on the number to access it.

Click on the option that reads ‘Send a cart recovery email’. Be sure that this is the right order. You don’t want to be sending someone who came back later on or someone who has received an email already from you through a third party app.

There is also an option here to copy and paste the cart recovery link into a manual email. This option allows you to customize the email yourself completely.

Now you can compose the custom message to the customers. Remember to spell check and give them a reason to come back to you. Sometimes you might want to add a discount code or free shipping coupon to help convert the customer.

Then you need to click the box that is next to the email addresses of the people who are to receive the email.

After completing the steps, and ensuring there are no spelling mistakes in your email copy, you can click on the ‘Review’ button. You can click on ‘Back’ to make any changes you want. Or you can click on the ‘Send Notification’ to send the email, with the link to recover the email to your website.