How to View and Make Comments On A Discount’s Timeline on Shopify

Within the Shopify dashboard, choose the ‘Discounts’ option that is on the left-hand side of the screen. From the discounts screen, you will want to find and select the discount that you would like to add a comment to.

Within the discount settings page, move to the Timeline section. Now you can enter in a new comment into the ‘New Comment’ box. You can add all kinds of content within the timeline, like an emoji face. This is to brighten up the process, but can also act as a quick visual glance at how a campaign has fared (i.e. thumbs up or thumbs down.)

It is important to note that only you and any staff you have can see comments. You can toggle comments on and off within the timeline.

To mention a staff member, i.e. asking them to action something, you can click on the ‘@’ sign. This will bring up a list of staff which you can select to include in the discount comment section.

You can also use the hashtag (‘#’) to add specific orders, customers, draft orders, variants, and more to the comment. This can be helpful if you want to add a specific reference to a comment about the discount for future reference. This could be something like a customer who didn’t get their discount or needs a refund because the discount was not done properly.

If you need to add any files to the comment, click on the paperclip icon. You can upload all kinds of files to your Shopify store. You might want to include a PDF of order analysis with the discount code to backup any comments you’ve made in the discount comment.

When you’ve completed all the new comment content, you can click on the option that says ‘Post’ to insert the comment into the timeline. If you need to later delete the comment from your discount’s timeline you can click on the ‘X’.

When you’ve completed all the work, you need to click on the ‘Save’ option.