The Top 12 Shopify Return Apps [2023]

Returnly not only allows your customers to state that they need to return an item easily, but makes it frictionless and builds store loyalty. With Returnly, they can request to have returns processed as store credit, that can be used before they’ve sent the returned goods.

The ease at which this app can integrate with your store is amazing. With just a little work, you can have customers feel better about buying from you. This app is only available for shops that have operations and customers in the US and Canada.

The returns center on your website can be customized, so the colors can match your branding. And, as an app user, you don’t need to do much. All you need to do is set your product returns policy, the company will then handle everything else for you. This will include label generation, refunds and more.

Returnly: Returns & Exchanges Highlights:

• Create a frictionless returns environment for customers that can help you to build trust with your audience.
• Reduce the amount of work that needs to be done by having the company take care of much of the administration.
• Let customers buy replacements with store credit.
• Available only in the US and Canada.

This is designed for smaller, fast growing Shopify stores. It allows you to manage your returns that helps customers feel valued and free to return items that aren’t right. Therefore, you can build a strong customer loyalty platform. This can turn returns into long term customers.

The app works by giving your customers an intuitive interface that allows customers to process a return with ease on your store. This allows you to also focus on the work to promote your business, rather than the hassle to manage all of the return requests manually or on different systems.

The returns system supports pre-paid labels, returns to store and a customer’s choice of carrier. And the customer can choose to have the return, refunded, store credit or exchanged.

AfterShip Returns Center

• Easily manage all the returns from one dashboard.
• Allows for a simple, frictionless returns process for customers.
• Build customer loyalty.
• Supports a wide range of return options to provide flexibility to customers.

Most Shopify Return Apps are specific to the country they serve. For instance, we’ve already had UK only and USA & Canada only options. However, this app is global. There are support teams based across Europe, USA and Canada to help you create a strong, robust returns system that will help you build trust with your audience, while having a cost effective way to support customers.

It can support numerous languages and currencies, with more than 50 couriers across the world allowing you and customers to use the couriers they prefer.

There is a beautiful portal that is easy on the eyes and intuitive. All the information you need is there in one dashboard, so it is easy to manage. You can even find out when the customer is returning their order.

Plus, you can ensure that some products are excluded from returns. This is necessary as some products can’t be sold on or aren’t covered by return laws. This includes customized products.

Rich Returns Highlights:

• Exclude certain products from return.
• Find out why customers are returning items.
• Customize emails for your audience during the returns process.
• A simple to use, but data rich, dashboard for you.

Return Rabbit is an exchange-first returns app that enables Shopify merchants to improve their post-purchase experience. By turning more refund requests into exchanges, you retain customers AND revenue while providing a delightful experience that inspires loyalty and repeat purchases. While it’s easy, inexpensive, and fully automated, Return Rabbit is packed with robust functionality that ensures your satisfaction.

So why is Return Rabbit a smarter choice than other Shopify returns apps? It was built for enterprise ecommerce, so you get big returns functionality at a price that works for your online business. When you first login, you see your returns management process dashboard to discover trends, which products are being returned most and why, and how customers are returning or exchanging products. With customizable return reasons and subreasons, you glean product feedback and product quality insights from your customers to inform your business. And while other return apps are packed with lots of bells and whistles, Return Rabbit has exactly what you need to retain customers and drive additional revenue – you can launch immediately after Return Rabbit does all the white glove setup for you, and continue to customize as you get more familiar with how it can better serve your needs.

Some customers use the return insights from Return Rabbit to scale their business, better understand their customers, and take the burden off of customer service to handle returns. Others want a simple, fully automated returns app that is easy to launch.

Return Rabbit Highlights:

• Affordable, enterprise-grade returns automation
• Branded notification emails and return portal
• Unlimited returns subreasons for product insights
• Custom automations for emails and tracking
• Improve customer experience
• Takes minutes to setup, live in 48 hours

Return Prime is a returns app that helps you manage all your returns, exchanges and refunds at one place. It lets your customers request a return and exchange on their own, helping you reduce your support queries and build trust. You can send return labels to email and refund customers instantly via Gift card, discount code or to their cards.

The app is rated 5 stars on the App store and is being trusted by thousands of merchants across the globe. One of the most important elements for any app is their customer support and this can be verified easily from their reviews. You may try Return Prime to solve your returns and exchange problems in no time. Make use of Live chat to get instant answers and solutions.

Return Prime Highlights:

• Free plan to help startups start and try out without paying anything
• Translate your entire customer returns journey in any language of your choice
• Create reasons specific to a product/collection
• Restrict returns or exchange on specific order or products
• Allow customers to exchange with any product of their choice
• 14 Day refund policy on all paid plans, no questions asked

This is a one-stop shipping solution that allows you to create shipping labels, track packages and manage returns. It can really allow you to save time in your fulfillment processes and also the returns process for your store.

The app can connect your site to your couriers from across the world. This can allow you to save up to 18% on your shipping costs. And if you sell across other market places, like Amazon, eBay and others, you can connect them all together.

When dealing with returns, you can book them through the app with your preferred courier and then send the label to the customer to affix to the returns.

ShippyPro – Labels and Returns Highlights:

• A complete shipping solution for outward and inward shipping needs.
• Connect with your favorite couriers.
• Create and print shipping labels.
• The first 30 shipments are free.

Make it much easier for your customers to request and complete returns with your brand thanks to this super-easy-to-use app. When they make a request, they can receive a pre-paid label and then send the return item on its way, without you doing a thing. You can route your returns to different warehouses depending on the reason for the return.

With one dashboard you can manage all the returns and collaborate across your team.

The process for the customer is intuitive, with them able to enter an email address, order number, items for return and a reason for requesting a return. Both you and your customers will receive regular email notifications on the carriers progress with the return.

There are more than 100 carriers that you can use from across the world. And you can charge customers for the return postage using Stripe. If you’re looking for reports, there is a great export system which can download all the information into an excel document.

Automated RMAs and Returns Highlights:

• Customize the valid return windows, to match your products particulars and why customers might want to return your product.
• Advanced analytics with exporting of data to Excel for analysis.
• Email alerts for you and your customers when carriers have picked up and delivered back to a warehouse.
• Charge customers for returns, especially good if you’re running an international retail business.