The Top 11 Shopify Return Apps - Shopify Theme Detector Blog

The Top 11 Shopify Return Apps

Last modified: October 3, 2019

Shopify

Customers like to know that if there is a problem with their order they can return the items. In some countries, like the UK, customers have the right to return items bought online up to 14 days after purchase, even if it is just because they’ve changed their mind. Rights for customers across the US can vary between states, but generally, customers can have up to three months to return goods if they are unworn, unused and in a good condition.

The easier it is for your customers to return unwanted products, the more likely they are going to convert on your website. A key aspect of this is for the customer not to have to go through live chat or a complicated email system in order to book, or arrange, a return. Therefore, you need to use one of the Shopify return apps to meet this demand.

What To Look For In The Shopify Return Apps

You want to make sure that the Shopify return apps you’re choosing from don’t slow down your website, as this can negatively impact your SEO. In addition, you need to make sure that the customer experience is better than using other means of communicating with you.

In addition to helping you make it easier for customers to return items, you’re improving the trust between you and your customers. This can help improve order values and frequency of the number of orders placed by customers.

So, what are the best Shopify return apps? Here is our list of the top choices.

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Clicksit Return Center

Clicksit Return Center

This is a completely free Shopify return app for your store. It offers you to process returns through the CollectPlus system in the UK. So if you’re not based in the UK, this isn’t an app for you. For those in the country, it is an excellent app to effectively manage the returns process, without having to do too much work.

Customers will use the self-service app to process returns. Then they can drop off returns at any of the CollectPlus return stations and then they will be collected automatically. You only get charged for the returns that are processed.

In addition, you can track all returns that have been processed and email the tracking code to customers, so they can be reassured that the return is being processed.

Clicksit Return Center Highlights:

  • A free Shopify return app that works great for UK based shippers.
  • Only get charged when there is a return, and that is to CollectPlus.
  • Track all returns and send tracking information to customers.
  • Use standardized returns policy, customize or use your own.

ZigZag Global

ZigZag Global

Another app that only works with retailers in the UK, this app does allow for those in their service area to manage returns with a global audience. The platform connects retailers to a global network of over 220 warehouses, 100 carrier services, 26 marketplaces and more than 130 countries. This is all done from a single point of interaction.

The software uses complex systems to calculate the most cost effective way for retailers to bring back products from customers.

ZigZag Global Highlights:

  • Helps to save costs on returns.
  • Speeds up the returns process.
  • Works in 130 countries.
  • Uses over 100 carrier services.

Igloo Free Returns Protection

Igloo Free Returns Protection

Offer returns for your products with a great, low cost option. The app is free to install on your website. What this app does is that it acts as insurance. Customers can choose to have free returns protection by adding an insurance amount to their cart total, of about 1-3% of the product value. Then, if they want to return an item, everything has been repaid.

This solution that allows you manage returns can claims on different platforms. This makes the whole process easier and hassle-free for both you and the customer. This app is specifically for those retailers who operate domestically within Signapore. However, those who are outside can actually get a customized solution and there are plans for an international solution soon.

This solution is great because it allows the customer to choose whether they want to have free returns protection for a small fee. If they don’t it can lower costs of the order. However, what it allows you to do is to reduce overall costs for the customer as you don’t have to be calculate those average costs and add them to product prices. Therefore, your costs can be more competitive.
The returns have to be submitted through their platform.

Igloo Free Returns Protection Highlights:

  • Reduce the costs of your products by not having to include costs for returns into your product price over numerous sales.
  • Customers can choose whether they want to have free returns shipping protection.
  • Easy for the customer to organize and you to manage.
  • A great system that is going international.

Final Word: The Top 11 Shopify Return Apps

When it comes to offering returns on your stores, you’re spoilt for choice with the 11 Shopify Return apps that we’ve featured on this post. However, some of them will only work in certain territories. So always be sure that you’re looking for the best app for your store that will work where you operate. Which app will you choose?

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