11 Best Shopify RMA Apps – [2023]

Return Rabbit’s revenue-focused, data-driven technology makes returns management hare-raisingly easy for Shopify merchants. It’s designed to maximize your revenue by converting refund requests into exchanges, while providing an excellent experience for your customers so they want to come back again and again. From return subreasons that drive product quality to upsell revenue from recommendations, you’re sure to be a happy customer.

What makes Return Rabbit different is that it provides robust enterprise-quality returns functionality and analytics at a price small businesses can afford. The analytics dashboard offers a 360 degree view of your returns management process to discover return trends, optimize your products, and uncover shopper behavior tendencies. You can easily analyze return reasons and product feedback from your customers to improve your products and increase customer retention rates. Plus, every aspect of your post-purchase experience can be automated, with fully configurable rules and policies from shipping labels and QR codes to email notifications and return order tracking.

The best part? Your customers never need to contact customer service, so you spend less time with returns to focus on bigger and better things. With Return Rabbit, you can control how and when returns get approved and automatically process returns for warehouse teams.

Return Rabbit Highlights:

• Actionable analytics & ROI-based reporting
• Fully branded returns portal and email notifications
• Powerful full catalog exchanges & recommendations
• Custom automation and business rules
• Easily offer labels and track packages
• Completely automated from start to finish

This app will automate the return process for your brand. Therefore, customers can submit a return on an order without ever having to speak to a member of your team. This reduces the number of times that you need to speak to customers and speeds up the processing time. It also makes customers happy as they can process returns when they can, not when your shop’s telephone lines are open.

The self-service option has a branded return portal that is at yourdomain.com/a/orderreturns. Customers can then request a return here. They will be given return details, instructions and any shipping details that they need. The customer can choose between a refund for the items or a credit note for your store.

You can give the app permission to automatically grant refunds if possible. And you can accept multiple returns per order and on the same day. But you’re also allowed to set the time window that allows for the return.

The app easily integrates with EasyPost for prepaid return labels. Other shipping services can be used with this app include UPS Ground and FedEx Ground. Orders that are being returned can have automatic notifications for the customer, to help build trust. You can customize these email alerts, to make them more branded to your store.

COS Order Returns Manager Highlights:

• A free branded returns center for your store.
• Different shippers you can use to get the returns.
• Easy, self-service option for your brand.
• Customize email alerts about the progress of the fund.

This app allows your store to have its own return center. The app gives your website a portal that allows you to add logic, customize your policies and reduce the cost of processing returns. This enables you to have higher customer loyalty through better experiences. All you need to do is to set your product returns policy to the dashboard and the rest is handled by PostCo. They can handle everything from label generation to refunds and everything in between.

The returns page is fully branded for your online store, allowing you to have a self-service center that reduces friction between you and your customer. This allows you to retain more revenue with instant in-line product exchanges as well because customers will be happier to receive them. You’re also able to approve or deny exchanges or returns with one click, saving you time.

There is an automatic process for offering store credit as a refund, and you can use multiple return methods. There is no need for any technical support. The app is super easy to install and use. All you need to know is how you would to receive your returns and manage them.

PostCo 360: Returns Center Highlights:

• An automatic process for offering store credit, keep customers within your store infrastructure.
• No technical knowledge required, just how you would like to operate refunds on your store.
• Lots of different couriers can be used for your brand.
• Seamless integration with your brand.

This app allows you to provide your customers with the best alternatives to returns and refunds, while also ensuring that you’re maximizing profits. The app uses data to calculate how much store-credit your customer’s request is worth, the smart algorithm creates a variety of options for your customer, so they can choose their own preferred alternative. Therefore, they’re given a wide range of choices that allows them to pick something that is most suited for them. This can help retain them in the longer term.

You can manage all the returns within an RMA system. You can also convert returns into revenue with store credit and have customers do most of the work by using a branded self-service returns area on your website. This can help reduce the return and churn rate as well as improve consumer retention for your store.

The app is mobile friendly and works with any language or currency. This makes it very versatile and a powerful option for your brand.

Return & Exchange Assistant Highlights:

• Automatically calculates how much the refund is worth in store credit, offering customers the chance to get more and the best option for them.
• Gives customers the choice.
• Self-service area.
• Can help with profit building.

This app allows customers to send RMA requests to your store for any order or invoice you have. Therefore, customers can effectively feel more in control over their purchases and how they’re managing them. The app allows customers to lookup from past orders and make changes like shipping address and more.

In addition, customers can make repeat purchases on orders they’ve made before. This can save them time. This can be very good for busy customers who would like to have more time. You can also offer a discount for customers who want to use this facility. In addition, customers can request changes to their order before it has been sent. This can include shipping address or changing a variant.

The most important aspect of this app is the order lookup. It makes everything so easy for the customer and you.

Customer Order Management Highlights:

• Allows customers to use an order lookup for them to find the order they want.
• Can offer discounts to customers if they make a repeat purchase.
• Can change shipping address on an order.
• Easy for the customer to use.

This app allows you to create an environment where customers can return products with ease. They can receive all the prepaid shipping labels and ship the returns without dealing with customer service agents. You can also route returns to different warehouses. You can manage and track all your returns in one easy to use dashboard. This allows you to collaborate with your team with ease.

All your customers need to do is to enter their email address and order number, select the items, and then provide a reason for the return. They will then receive a prepaid return label, and then they can return the item via the shipping courier of your choice. Both you and your customers receive the return information for reference.

This app works with more than 100 shipping carriers across the world, therefore, you can use the app as an international store or operate in almost any territory. All prepaid labels can be automatically generated for your customers with ease. And you can charge your customers for the returns if you would like, via Stripe.

You can prevent returns for different reasons and route returns to specific locations for dealing.

Automated RMAs and Returns Highlights:

• Can have returns shipped through 100 shipping carriers across the world.
• Get customers to pay for the returns.
• Self-service for the customers.
• Collaborate with your team on any return.