Your store becoming unavailable is a disaster. No one can buy from you, and it can clearly hurt your reputation. While some might suggest that you wait it out and hope the problem is just a temporary problem. The best option is to actually find the reason why your Shopify store is unavailable. This is crucial not only for immediate resolution but also to recover from a sales slump that might result from extended downtime.

So, here is a quick guide about that.

Key Takeaways
1
Store unavailability is often not due to Shopify itself but related to theme or app customizations.
2
Resolving store issues may involve uninstalling problematic apps, restoring backups, or hiring a developer.
3
Regular monitoring and maintenance of Shopify stores are essential to prevent and quickly address downtime.

 

Why is your Store Unavailable?

When you try to access your store and you see the line “We’ll be back soon”, that shows that your store is unavailable.

There are lots of reasons why your store might go down. A server at Shopify might have gone down or the hosting technology might have been affected. However, there are other elements that might have also had issues. Sometimes apps/themes can cause issues on your store.

Some signs that your store is having problems early on might be:

  • Pages are displaying as blank.
  • Your store pages can’t be clicked upon.
  • Certain features cause unexpected results.
  • Customers struggle to add items to a basket.

Normally, these problems are nothing to do with Shopify itself, but rather a theme/app customization. You might be able to solve this problem by uninstalling apps, restoring a backup, hiring a developer or using other Shopify emergency tips. These steps are crucial to get your store back to converting and maintain the sales you make in a day.

If these issues aren’t addressed promptly, they can lead to your store becoming completely unavailable. When your store is down, it’s obviously not converting - it means you can’t make any sales at all.

That’s why it’s so important to spot and fix these problems fast, before they turn into a full-blown store shutdown and leave you struggling to recover from a sales slump and scrambling to quicken your first sale once you’re back online.

What to do if your Shopify Store isn’t Available

You need to reach out to the Shopify support team if you can’t gain access to your Shopify store and nothing else works. There are several ways you can do this.

Email

The first thing you can do is to use the support team email. This is [email protected]. If you have a ticket number, remember to include it with your support message, it will make it easier for them to find the fault and look at any other reference to your website that you have.

Normally, it will take about 24 to 72 hours before a person from the Business Operations team will email you back. They might have an update on your shop.

Chat

You can speak directly with a member of the Shopify support team members via a chat system. This can save you lots of time when an agent is available and can be a quick way for you to get the solution you need.

Phone

You might want to speak to a member of the Shopify support team. There are phone numbers for most major nations that allow Shopify. For instance, some of the numbers for the Shopify support team are:

  • North America: 1-855-816-3857
  • United Kingdom: 0800-808-5233
  • Australia: 03-8400-4750
  • Ireland: +353 1800 851 000
  • New Zealand: 07-788-6026
  • Singapore: +658008526699
  • Hong Kong: +852800931270

Remember that if you want the process to be as quick as possible, you will need to authenticate your store first. This will ensure that your store is up and running again quickly.

Twitter

Twitter has become a very popular way for customers to get good service. Twitter can be a used to contact Shopify directly and they can speak to you via Direct Message within moments. This method also helps Shopify showcase that they offer good customer service.