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How to Merge (Combine) Orders in Shopify
Last modified: April 3, 2024
There are lots of features on Shopify that allow you to make managing your fulfillment process a lot easier. One of those is to merge orders into one on Shopify. This feature is useful for speeding up processing and saving costs on your website. In this article, we look at the reasons why you should merge orders in Shopify and how to do it.
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Why Would You Merge Orders in Shopify?
The scenario is that a customer has gone onto your website and placed an order for five products. Later that day they realize that they made a mistake and they need seven products. They will then place a second order with you later that day. The next morning they’ve got a phone call from a friend, and then they want another product, so they make an additional order.
This means that you’ve not got three orders to fulfil, and this will cost you three lots of packaging and shipping. For those that have free shipping, you don’t even have the benefit of recouping the costs via shipping costs added to the orders.
That is why you might want to consider merging the orders.
In addition to you saving on the costs to send the orders to your customers, they only need to be in for one delivery. This is more convenient for them. You also might be able to refund them if they paid three times for shipping.
How to Merge Orders on Shopify
Merging orders on Shopify isn’t a challenging proposition. It can be done thanks to the help of an app, Order Merger. This app allows you to automatically merge orders on your store based on the customer ID and shipping address. Therefore, if the customer makes two orders, but one is for another address (like a gift for a friend) then it won’t merge the orders.
Alternatively, you can base the merge function with customer tag, order tag, shipping address, carriers and more. Customers can also be informed about when their orders have been merged for better experiences. This is something that big brands like Amazon automatically do as well.
If there are conflicts, the app has the perfect solution. It can handle all shipping costs, refunding, combining the shipping costs or using a hybrid of the two. It can also handle all order tags, adding new relevant tags and removing tags that are no longer relevant. Finally, it can handle cases where refunds have been made on older orders.
Streamlining Checkouts with Order Merging
Efficient checkout and order management are crucial aspects of any eCommerce business. Deleting abandoned checkouts and shortening the purchasing path can help streamline the process, ensuring a seamless shopping experience.
When combined with order merging, these features allows customers to consolidate multiple abandoned carts into a single order and simplifying order process, reducing the risk of lost sales.
For physical stores, limiting attendance based on capacity is essential for crowd control and maintaining a pleasant shopping environment. Order merging can help streamline in-store pickups by consolidating multiple orders into one, minimizing wait times and improving operational efficiency.
Gaining insights into customer behavior through features that see what customers are adding to their carts can aid in optimizing product offerings and marketing strategies.
When integrated with order merging, this data can be leveraged to suggest complementary products or bundle offers, encouraging customers to combine orders and increase average order value.
Sending checkout links for draft orders can gently remind customers and facilitate order completion. By allowing customers to merge draft orders, they can combine multiple shopping sessions into a single transaction, providing a more cohesive experience.
Gathering valuable feedback by adding surveys before checkouts can help identify areas for improvement and drive customer loyalty. Order merging can enhance this process by enabling customers to provide feedback on their entire shopping experience, encompassing multiple orders and touchpoints.
Moreover, the ability to duplicate discounts can simplify promotional campaigns, while changing fulfillment locations can optimize logistics and delivery times. Order merging can further enhance these features by allowing customers to apply discounts or select fulfillment locations across multiple orders, providing greater flexibility and convenience.
Leveraging advanced features and customizations with order merging can further tailor the checkout process to meet specific business needs and provide a competitive edge.
Conclusion: How to Merge Orders in Shopify
Merging orders on Shopify is really easy. All you need to do is to use the Merge Orders App on your Shopify store and the process is done automatically for you. This reduces your workload and allows you to spend more time marketing and fulfilling orders rather than doing low-value tasks that will not support your business’ growth.
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How do I handle tax calculations for merged orders in Shopify?
Tax calculations for merged orders in Shopify can be complex, these should be carefully reviewed to ensure accuracy, especially if the original orders had different tax rates or rules.
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Can merged orders be exported for accounting purposes in Shopify?
Yes, merged orders can be exported, but ensure it reflects the updated order details accurately. You need to export individual orders, then merge them outside of Shopify using accounting software.
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Is it possible to merge orders from different sales channels in Shopify?
Merging orders across different sales channels in Shopify may require a specialized approach. However, third-party apps or custom development could provide a solution for merging orders across different sales channels.
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