How to Setup Email Forwarding

The first step is to log into your Shopify store.

Now you need to click on the ‘Online Store’ option, this is below the ‘Sales Channels’ and then you can move to the ‘Domains’ section to see the domains that you have on your website.

You should see a list of all the domains that you own. You can now select the domain that you would like to forward emails from. To select the domain, click on it.

In the detailed page for the domain there is an option for Email hosting service section. In there, the option for ‘Add Forwarding Email Address’ should be present. Click on this. A dialog box will appear and there is a space for the store email address. You need to enter the address that you would like for the domain, like [email protected]. Note that the @example.com is already entered for you, so you don’t need to add this yourself, just the front part (i.e. help).

In the section below, there is the text box where you need to add the forwarding email address. This is the address where you would like all emails to go. For instance, this could be: [email protected].

You will need to add the domain extension for this.

When you’re happy with the details you’ve entered, you can click on the ‘Save’ button. This will keep all the changes and any emails that are now sent to the domain address will be forwarded to the address that you have stated.