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How to Setup Email Forwarding

Last modified: December 2, 2021

How to Setup Email Forwarding
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Shopify does not provide an email service. However, you can purchase a domain or transfer one bought from another service to your online store. When you do this, you can create an unlimited number of forwarding email addresses, without a fee. However, all these new email addresses will need to have to be forwarded to an existing email address.

There are several benefits of this. It allows you to take questions from customers, have a better customer service level and even have a better experience for customers. This will lead to more conversions on your website and greater profits.

Here are the instructions on how to do this.

Step 1 – Login

The first step is to log into your Shopify store.

Step 2 – Select Domains

Now you need to click on the ‘Online Store’ option, this is below the ‘Sales Channels’ and then you can move to the ‘Domains’ section to see the domains that you have on your website.

Step 3 – Pick a Domain

You should see a list of all the domains that you own. You can now select the domain that you would like to forward emails from. To select the domain, click on it.

Step 4 – Add Forwarding Email Address

In the detailed page for the domain there is an option for Email hosting service section. In there, the option for ‘Add Forwarding Email Address’ should be present. Click on this. A dialog box will appear and there is a space for the store email address. You need to enter the address that you would like for the domain, like [email protected]. Note that the is already entered for you, so you don’t need to add this yourself, just the front part (i.e. help).

Step 6 – Add Forwarding Email Address

In the section below, there is the text box where you need to add the forwarding email address. This is the address where you would like all emails to go. For instance, this could be: [email protected].

You will need to add the domain extension for this.

Step 7 – Save

When you’re happy with the details you’ve entered, you can click on the ‘Save’ button. This will keep all the changes and any emails that are now sent to the domain address will be forwarded to the address that you have stated.

Final Word: How to Setup Email Forwarding

Email is still one of the most important ways that you can communicate with customers online. And while none of the Shopify basic plans have email attached to them, you can still add email addresses for your website. Therefore, you should setup email forwarding for your website. This is an easy process that can take just minutes to do with the instructions above. Remember this is completely different to the email marketing that you can set up with any of these great apps.

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