13 Top Shopify Apps to Build Trust – [2024]

Product reviews are the cornerstone of building trust on a website, and Judge.me does it so perfectly, you’ll be long on your way to establishing a successful relationship with audiences. The app sends out review emails to those who’ve shopped with you in the past and allows them to complete feedback in the email. This increases the rate at which you can get reviews to your site. The more reviews available, the higher the trust you can generate with audiences.

To help build trust, this app allows past customers to post image and video reviews, so they can show your product/service in work. If a customer doesn’t complete a review, the app can also send out a coupon code they can collect if they leave a review.

To help you market your business and build trust, this app then allows you to showcase your reviews across the internet. For instance, reviews can be displayed in Google Shopping, search results and on social media.

Judge.me Product Reviews Highlights:

• Site speed is not compromised when loading reviews from the review database.
• Share reviews across the internet on Google search results and social media.
• Request reviews from customers, offering a discount code for responding.
• Import reviews already collected to showcase why you should be trusted immediately.

Testimonials and Product Reviews is a great app because it allows you to segregate reviews into two categories, those about your customer service and business in general, and those about your product. That means you can protect your brand should a product you sell not be liked by the majority of buyers. To help you showcase your reviews, you can design how the testimonials will be displayed on your website thanks to a great, user-friendly designer widget.
Reviews don’t have to be text, either. They can also be picture reviews, that help in building trust with audiences quickly.

All reviews collected from customers can be moderated. This allows you to find and delete spam reviews that are making your website look unprofessional. There is also a verified buyer badge that will display which reviewers are confirmed as a true buyer of the product/service. Thus, you can build more trust with your audience.

Testimonials And Product Reviews Highlights:

• Build more trust with your audience by using trust badges to prove which reviews are from authenticated customers.
• You can create rich snippets on search engines of your reviews.
• Re-order or sort reviews with relative ease to display the best and most convincing up front and first.
• Can display reviews or testimonials on any page to start building trust immediately.

Facebook is one of the biggest social media networks available online. The network has a lot of great features that businesses can use to build trust and communicate with potential customers. This app takes advantage of that by allowing you to use the Facebook Messenger system to host a live chat function on your website.

Facebook Live Chat allows customers to contact you via your website. Conversations can be had, as if they’re happening on Facebook. This allows for conversations to be saved for use later on. This helps build trust and can help you to maintain the same brand image across your conversations. And with the messenger loading asynchronously on your website, there is limited impact on your site’s performance and speed.

Facebook Live Chat Highlights:

• Connect with more than one billion Facebook users.
• Keep a record of the conversations you’ve had with visitors to your website to ensure that promises are kept.
• Doesn’t slow down your website.
• A great way to build trust.

Speak to your visitors in real time by adding chat software directly into your store’s site. There are lots of functions that make this live chat system a great way to build trust with audiences. For instance, the live chat interface is aesthetically pleasing, easy-to-use and information from the chat operators/website visitors can be populated where it is needed. This makes it quick and simple for everyone to log on and start talking.

Live Chat by Combidesk allows you to track visitors by seeing what they’ve got in their basket, where they’ve been on your website, and whether they are a new or returning visitor. This allows you to create chat conversations that are more relevant to the visitor, which also helps to build trust.

You can also build trust by having message templates to improve response times and improve consistency. There is also the option for you to build a Q&A smart responder, where questions asked frequently can be automatically answered by the AI.

Live Chat by Combidesk Highlights:

• Speak with visitors to your site in real time and have all the information you need to answer their questions with more relevance.
• Track the chat histories you’ve had with visitors in the chat dashboard.
• See what customers have had in their carts and what other products they’ve been looking at.
• Automate your chat with automated responses and chat templates.

This app allows you to add more than 280 free premium badges that instill trust with your audience as soon as they land on your page. There is a free and premium version of this app. The free version allows for trust badges to be added to your website’s product pages. The premium version allows you to add the trust badges across your site to build trust quicker and easier.

To help with aligning the badge designs to your site’s design, you can customize the message, colors and other elements to blend seamlessly into your website’s design.

Free Trust Badge Highlights:

• More than 280 trust badges you can use to build trust.
• Customize the look of the trust badges on your website.
• Add trust badges across your site.
• Free version available.

Privacy and data theft is a huge concern for customers these days. That is why they’re looking for sites that have the best security. McAfee is a well known security program, and having this trust badge on your website is one way that you can showcase that your site is secure with personal information on your site.

While the app is free, you do need to pass tests. Plus, if you have more than 500 visitors per month, you might need to pay an additional fee.

AcAfee SECURE Highlights:

• A free to install app to help build trust.
• Tell customers your site is secure by passing some tests.
• Free display to first five hundred visitors.
• Helps to improve sales.

If you’re looking to build trust across your site, then this is the app you’re looking for. You can use more than 30 different badges to build trust and provide key messages to visitors. Examples of badges included are things like guarantees, deals and shipping badges. This can help you gain the trust of your audience quickly.

The badges take only minutes to set up on your website and therefore, by the end of the day, you can start to build the trust in your site with the audience.

Trustful – Trust Badges Highlights:

• Use more than 30 badges to prove you can be trusted.
• Include items such as guarantees, deals and shipping badges on products.
• Works for desktop and mobile users.
• Easy-to-use, even for those not use to using Shopify.

You can’t always be on your store monitoring chat. Therefore, if you aren’t there, all that trust built by having live chat on your website can be undone by there being no agents available to talk. That is where this chat app/service can be very helpful. It is an app that connects your store to professional chat operators that can react to customer queries at any time.

While this is an expensive service, it is important. Research has shown that the biggest time for sales is late on a Sunday or Monday. This might be a time when you are sleeping. However, with the app, you can be sure there is always going to be a professional customer service agent ready to take the customer’s call.

This can result in a great trust boost. This is because a company that can maintain a 24/7 chat facility appears to be a bigger brand. All the operators are trained about your brand and how they should respond to questions. At the same time, should there be a problem, the operator will email you to see if you can train them how to respond better next time that question comes up.

Chataffy Highlights:

• High quality chat apps installed on your website, manned by professional chat operators.
• Spend less time servicing customers and more time building your website’s profile online.
• Agents go through regular training to learn more about your branding and how to respond.
• Can have chat functionality at all times of the day.

Within minutes of installing this app, you can set the default trust badges to display on your website. You can customize all the messages and trust badges so they are aligned with your store’s designed. The badges are automatically displayed on all product pages without the need of any coding.

Trust Badges Highlights:

• Build credibility within minutes with the use of customized trust badges.
• Customize badges to match the store’s design.
• No coding knowledge needed.
• Easy installation.