10 Best Shopify Customer Support Apps - [2024]
Shopify - 3 Day Free Trial - No cc Needed   Free Trial
Detect Shopify Theme

Or go to our Shopify Theme Detector directly

10 Best Shopify Customer Support Apps – [2024]

Last modified: January 21, 2024

Shopify Customer Support Apps - Man with headset using computer, communication icons in the background.
Free Shopify Trial
# Image Name
Tidio Live Chat
Tidio Live Chat
Re:amaze Live Chat & Helpdesk
Re:amaze Live Chat & Helpdesk
Gorgias ‑ Live Chat & Helpdesk
Gorgias ‑ Live Chat & Helpdesk
Relish AI Chatbot, Quiz, FAQ
Relish AI Chatbot, Quiz, FAQ
Help Center HQ / FAQ HQ
Help Center HQ / FAQ HQ
FAQ Accordion | Help Center
FAQ Accordion | Help Center
Live Chat, Help Center & CRM
Live Chat, Help Center & CRM
Live Chat & Customer Service
Live Chat & Customer Service
Floplug ‑ Live chat & Support
Floplug ‑ Live chat & Support
Atlas ‑ Help Center / FAQ
Atlas ‑ Help Center / FAQ
Show More

It doesn’t matter what you sell, whether it’s t-shirts or computer hardware, there are going to be times when you need to provide some form of support to customers. This can be done in several forms, such as live chat, forums, FAQ centers, ticketing support and more. However, to make this work, you’re going to need one (or more) of the best Shopify customer support apps available.

What are the Benefits of Using one of the Best Shopify Customer Support Apps?

Customer support apps can help you add a personal touch to your website that customers want to see. They want to know that if they have a question or problem, there is a support option available that can help them find a solution. It might be that they want to reorder something that they can’t find, do a return or make a complaint. Without Shopify customer support apps, this might be more challenging to complete.

There are numerous benefits to using an app. The first is that it becomes more manageable. With apps, records of the conversations and the outcomes can be connected. The apps can also collect vital information to save time like customer name, contact details and order information. This prevents you from having to request from the customer or find the information yourself in the sales history.

In addition, customer support apps can sometimes offer you some automation. This can save you time and therefore costs. Helping you to run a more effective and profitable business.

Finally, some Shopify customer support apps have been tested and found to improve conversion rates. This allows you to earn money from the visitors you have and not having to find new visitors to your website to earn more. This can be a more cost-effective solution and reduces costs associated with abandoned cart emails (i.e., discounts, sending emails, etc.).

Key Takeaways
Shopify Customer Support Apps add a personal touch to your store for customer satisfaction and retention.
These apps can automate responses and manage customer interactions, saving time and boosting efficiency.
Integrating comprehensive helpdesk solutions and AI-driven support streamline customer service operations.

Best Shopify Customer Support Apps For Your Store:

Filter between free and paid

Live Chat & Customer Service - Inactive

Live Chat & Customer Service

This free app has all the solutions you need for personalized customer service. It helps to reduce first response time, provide a proactive and personalized support to shoppers wherever they are at the purchasing journey. It can also help you by notifying you of when you should reach out to visitors in order to delight them. Therefore, you can also improve conversions and orders with ease.

This app allows you to use templates and Shopify macros to cut support time and improve customer experiences on your website. The app also has other powerful features like being able to offer discount codes to upsell and prevent cart abandonment, use an FAQ center on your chat.

When customers do chat to you, you’ll get a full, advanced set of data about the customer. This can include where they are from, purchasing history, browsing history, cart preview and more. Therefore, you can improve your answers. You’ll also able to synchronize all customer data with ease to make your responses more personalized.

Live Chat & Customer Service Highlights:

  • Improve conversations with personalized responses.
  • Find out about the customer and what they’re doing on your website while they’re in chat.
  • Issue refunds and more on your website’s chat with ease.
  • Easy to install and free to use.
Keep Reading

Enhancing Customer Support on Shopify

Comprehensive Helpdesk Solutions

For Shopify store owners, integrating a comprehensive helpdesk solution is crucial. These systems unify customer communication channels into a single platform, enhancing efficiency and response times.

They offer superior social integrations, efficient order management, and personalized customer interactions, ensuring a seamless support experience.

Automated and AI-Driven Support

Automating customer support through AI-driven tools can significantly boost efficiency.

These systems can handle common queries, route inquiries to appropriate team members, and even offer personalized product recommendations.

This level of automation not only saves time but also ensures round-the-clock support, crucial for global customer bases.

Multichannel Customer Engagement

Today’s customers interact through various channels, including social media, email, and live chat.

A robust customer support app should offer multichannel engagement, ensuring consistent and high-quality service across all platforms.

This approach helps in managing customer interactions more effectively and provides a unified customer service experience.

Optimizing Operations with Shopify Customer Support Apps

Streamlining with Integrated Tools

Integration with Shopify and other tools is vital for streamlining operations. These integrations allow for real-time access to customer data and order information, enabling personalized and efficient customer interactions.

They also help in managing orders and refunds directly from the customer support platform.

Self-Service and Knowledge Bases

Incorporating self-service options like FAQs and knowledge bases can significantly reduce the load on customer support teams.

These tools empower customers to find answers independently, improving overall satisfaction and reducing response times for more complex queries.

Scalability and Customization

The chosen customer support app should scale with your business growth without adding complexity. Customization options are also crucial for maintaining brand consistency across all customer touchpoints.

This not only enhances professionalism but also strengthens the customer’s trust in your brand.

Conclusion: 10 Best Shopify Customer Support Apps

When it comes to keeping customers happy, you need to use one of the best Shopify customer support apps on your store. There are lots of them available, with different features. Above are 10 of the best apps you can use. Which one will you try out?

  • Do Shopify customer support apps offer multilingual support?

    Many Shopify customer support apps offer multilingual support, catering to a global customer base. This feature is crucial for businesses aiming to provide personalized support to customers in different languages.

  • How do Shopify customer support apps handle after-hours inquiries?

    They handle after-hours inquiries through automated responses and chatbots. They provide immediate assistance and can escalate issues to human agents for follow-up during working hours.

  • Can Shopify customer support apps handle high volumes of inquiries?

    Yes, many are designed to handle high volumes efficiently. They use automation and AI to manage and prioritize inquiries, ensuring timely responses even during peak times.

Got Something To Say?

Your email address will not be published. Required fields are marked *