The 13 Best Shopify Chat Apps – [2023]

Facebook messenger is becoming one of the top live chat solutions on the internet. Nearly everyone has access to Facebook and it automatically keeps a record of conversations, something that inbox for you to respond to later.

Facebook is really taking B2C communications seriously. With this app, you can take advantage of the desire for customers to use Facebook and the social media platform’s dedication to consumers. This app allows you to add that functionality onto your website where you can keep a record of all conversations you’ve had.

In addition, you can load your messenger asynchronously, so there is limited impact on the speed of your website. The app is also mobile friendly, so customers can chat to you on the go.

Facebook Live Chat Highlights:

• Connect with one billion Facebook users.
• Keep records of conversations you’ve had with visitors.
• Doesn’t slow down website and looks great on mobile devices.
• Helps to improve trust between you and website visitors.

This app allows customers to speak to you in realtime by adding chat software directly onto your store. Therefore, as long as your website is live, so is your chat facility. There are lots of functions that allow you to have a complex, yet easy-to-use chat operation installed on your website. For one, customer information can be automatically populated into the initial chat window. This creates a low-entry barrier that can improve uptake of the chat feature.

In addition, you can see what the user has in their basket, so you can be specific in your responses and know what they’re talking about. This app can also track visitors as they browse your website’s pages. You can see their page history, current location on your website and whether they are a new visitor or a returning customer.

The app also includes a user-friendly dashboard that contains all your saved chat history. In this dashboard you can also create message templates to improve response rates and make them more consistent. You can also set a Q&A smart responder where frequently asked questions can be automatically answered by AI.

Live Chat by Combidesk Highlights:

• Chat with customers in realtime or have key information, like answers to FAQs ready to be delivered quickly.
• Keep a record of chats with your past visitors.
• Track visitors using the software to see what they have in their baskets and where they’ve been on your website.
• Provide a personalized experience by using the information given to increase conversions.

Sometimes chat isn’t about you talking to your customers. Sometimes it is about building a community around your brand that becomes engaged and more likely to purchase items. This is where embedded chat comes it. It creates a chat room on your website that any number of users can log into.

Users can invite social media contacts to join them in conversations on your website too. This can help build a social need for your product, helping you to sell more and market your brand to larger audiences.

If you upgrade to the highest package you can also edit your theme and have more chat admin powers.

Embedded Chat Highlights:

• Fully customizable chat windows.
• Users can invite social media contacts to join them in the chat room.
• Create a community around your brand and products.
• Have an unlimited number of chat rooms and users.

Don’t want to run the chat yourself, but would still like to add the trust element to your website? Then you can try Chataffy. This is an app that provides you access to experienced chat agents who will converse with your store visitors any time of the day, every day. They can assist them with their questions and generate qualified leads for your business.

They can also offer your customers the perfect customer support. Therefore, customers will have a great experience with your brand and this will help you to keep them returning to your brand. The chat software is on your website, but the chat agents work from a different location.

You might think that it takes a long time to set this up, but this can take as little as forty eight hours from when you sign up. All you need to do is to provide an FAQ. Sometimes the chat agents might have questions for you to improve the customer service they provide your patrons.

Chataffy Highlights:

• High quality chat installed on your website.
• Cover for the chat features every hour of the day, so you can catch those customers who shop when you’re asleep.
• Professional chat agents that can provide excellent customer service and brilliant lead generation services.
• Agents go through regular training to learn more about you and your products.

Add a chat box to your website and take customer inquiries directly on your website. The floating chat bubble encourages visitors to contact you with their questions. This helps to improve conversions on your websites. The chat system is completely compatible with ‘Many Chat’ and ‘Facebook Messenger’ widgets.

To set this up on your website you don’t need any coding experience. There are no compatible issues with any other app or themes and all it takes to set up is to install it on your website.

This is a rather low cost chat solution and is perfect if you’re on a tight budget.

Floating Chat Bubble Highlights:

• Engage your visitors with either ManyChat or Facebook messenger.
• Simple setup with no coding experience required.
• Talk to customers in realtime through your website.
• Low-cost.

Chat support is really important and a great way to provide contact for browsers on your Shopify store. Chat support can be a great way to start the conversation and this app can help you offer this service. It also offers the option to use a variety of ways for your customers and website visitors to get in contact with your sales team and to provide support.

Other social channels available for chat through this app include WhatsApp, Facebook, Messenger. You can also have conversations via phone. The interface is user friendly with beautiful designs to choose from.

Social Call and Chat Support Highlights

• Provide chat support.
• Other social chat available eg Facebook.
• Increase inbound calls.
• Increase sales.

This app allows you to have a multi-channel chat management system with automated sales and marketing. You can integrate the app with your multiple channels, including automating some replies to ensure you’re only spending time on the conversations that matter to you.

The app is great because it allows you to manage chats with customers from numerous platforms in one place. Whether they are on your website, Facebook or other platforms. The same rules, such as what questions are answered automatically.

The app includes good design options that are suitable for any website.

SaleSmartly Chat Highlights

• Modern Design.
• Match the color of your Shopify store.
• Promptly reply to messages
• Combine multiple chat channels in one panel.

Gorgias is a chat app that allows your Shopify store to provide create customer service online. Gorgias claims that many of the top brands use their system. Gorgias doesn’t just use live chat to help support customers service. You can provide customer services across email, phone, social media and support tickets. This helps to save you time and money in dealing with customer issues.

The app is very powerful, it allows you to see order details for any customer contacting you. Then you can refund, cancel or duplicate orders without leaving the app. You can also use templates and automation rules to help provide support automatically. This can save you up to 50% of time you manage customer service with. It makes you more productive and improves customer satisfaction and retention.

In addition, you can see a complete history of your chat conversation. Any chat conversations you have can also contain the complete history of their visit to your website. See what products they’ve looked at and what they have in their basket.

Gorgias – Support & Live Chat Highlights:

• Refund, cancel, duplicate and offer discount codes to customers without leaving the chat window.
• Respond instantly using live chat.
• Monitor customer queries across multiple communication channels.
• Use automation to improve productivity of you and your staff.

This app is quick and easy to install. Just a few clicks and you’re ready to go. The app developers have promised that when you use this chat messaging platform that utilizes Facebook Messenger that you will gain four times what you’ve invested. If you don’t make that, the developers will pay the difference.

The chat windows use smart popups to help deliver the chat boxes. It only displays if the visitor is logged into their Facebook account. The chat functions also will never conflict with any email or SMS popups. The app allows you to embed the app anywhere on your store, so you can limit it to certain pages or have it across your store.

Those who have used this app have made improvements to their cart abandonment as well as improving the fulfillment experience of customers who have bought products. You can incentivize customers to create customer accounts on your store by offering them one-time discounts through the chat window.

ShopMessage Highlights:

• Speak to customers in real-time by using the Facebook Messenger app on your website.
• Push customers to a Facebook messenger chat window to keep the conversation going.
• Provide discounts to your customers through the chat window.
• Doesn’t allow customers not signed into Facebook to use the chat window.

Re:amaze promises to increase your sales by up to 25% when you install this app and use it as a customer service front for your website. It can be applied to multiple stores, allowing you to keep your customer service strong across all your web projects. The program can be deployed across your network of stores in under 30 seconds without the need of any coding knowledge.

Re:amaze doesn’t just allow you to chat to potential customers through the livechat functionality, it allows for helpdesk ticketing and marketing automation. You can use chat to manage all sorts of communications including Facebook, Twitter and email requests from customers. As like some of the other great apps on this list, the app allows you to check the status of orders, shipping and offer information on visitor browsing history and current cart contents. You can also cancel/refund orders from right inside your chat system.

You can also use chatbots to help automate your customer service. They can answer numerous questions instantly without you getting involved. This can help you save 40% of customer service time. This is done through using autoresponders, automated chat replies and routing to specific customer agents or teams that will be better able to support your customers.

In order to help your customers out when they have a questions and enter it on email, your Help Centre FAQ can be completely optimized for search engines. Therefore, some customers won’t even need to contact your team.

Re:amaze Live Chat & Helpdesk Highlights:

• Train your chatbots to answer questions posed by website visitors quicker and better.
• Embed a great looking chat facility directly into your website.
• Improve sales by up to 25%.
• Send surveys to customers when they’ve ended their customer support ticket.

This live chat solutions has a unique feature that it allows you to recommend products to customers to help you increase sales on your store. You can help customers by offering them invitations to chat as well, removing the need for the customer to initiate the contact with your customer service team.

When you recommend a product, it includes an image, description and a button that links to the product’s page. During the chat session you can also help customers through the purchasing process. This helps reduce the number of carts being abandoned.

Live Chat + Product Cards Highlights:

• Recommend products directly in the chat window.
• Initiate conversations with your customers instead of waiting for them.
• Fast acting chat window for your website.
• Live chat option can appear on every page.