13 Best Shopify Chat Apps - [2024]
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13 Best Shopify Chat Apps – [2024]

Last modified: October 2, 2023

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# Image Name
Shopify
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1
Facebook Live Chat
Facebook Live Chat
2
Live Chat by Combidesk
Live Chat by Combidesk
3
Embedded Chat
Embedded Chat
4
Floating Chat Bubble
Floating Chat Bubble
5
WhatsApp Chat - Live Chat
WhatsApp Chat - Live Chat
6
Tidio Live Chat
Tidio Live Chat
7
SaleSmartly Chat
SaleSmartly Chat
8
Gorgias - Support & Live Chat
Gorgias - Support & Live Chat
9
Re:amaze Live Chat & Helpdesk
Re:amaze Live Chat & Helpdesk
10
Live Chat + Product Cards
Live Chat + Product Cards
11
Chataffy
Chataffy
12
ShopMessage
ShopMessage
13
Social Call and Chat support
Social Call and Chat support
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Chat features on a website are more important now than ever. Customers see a chat feature on a website as a sign of your professionalism. It helps to build trust between you and the website visitor. Being able to reach someone on your team to discuss problems with orders, ask for more product information or perhaps to discuss delivery options, customers will get instant gratification. This will provide more satisfaction to the customers.

Using one of the many Shopify Chat apps, you can build a professional relationship with visitors. This will help you to convert visitors into long-term customers. It is often found that adding a chat facility on your website can help increase sales.

Why Do You Need One Of The Shopify Chat Apps?

To add chat to your Shopify store, you need to add a chat app to your store. This can give you the coding to initiate a chat as well as the server and functionality for many chat functions. Different chat apps have different functions and it depends on your specific needs and resources as to which is best for you.

Customers are moving more towards online to talk to brands. About three in every four customers find online chat more satisfying than other forms of communication.

According to statistics, nearly two-thirds of customers are expecting brands to respond immediately to online chat requests. But interestingly only a third of retailers are utilizing online chats. This can mean that many shoppers aren’t getting the customer service that they expect from their brands.

But now is a perfect time for brands to build more chat into their websites. In the past year, there has been a 7.9% increase in the number of online chat requests from customers.

 

Key Takeaways
1
Chat features on a website signify professionalism and build trust with visitors, leading to increased customer satisfaction.
2
Using Shopify Chat apps helps in converting visitors into long-term customers and is known to increase sales.
3
AI-powered chatbots, trained for instant query resolution, significantly reduce customer service time and enhance user experience.

Top 13 Shopify Chat Apps

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WhatsApp Chat - Live Chat

WhatsApp Chat - Live Chat

Chat functionality on your website has never been easier with the WhatsApp Chat. It can connect customers directly with you and your chat agents. You can then offer them customer service, coupons and other information to increase your website’s conversions.

It takes less than a minute to setup the chat functionality on your website. The app comes with a pre-configured with a call-to-action button, message templates and anything else you might need. All you really need to do to get started is to enter in your phone number and press the enable button in the setup wizard.

In the customization, you can change the WhatsApp number, message, button size, colour and icon. You can also select the position of the button on the screen. You can also select whether you want to enable chat to visitors on mobiles, desktops or both.

WhatsApp Chat – Live Chat Highlights:

  • Customize your chat visuals to match your brand.
  • Connect with customers directly in real-time.
  • Configuration is already setup for you.
  • Get started with just your WhatsApp number.

Tidio Live Chat

Tidio Live Chat

Tidio Chat has been found to increase sales by about 40% by merging live chat, bots and marketing automation into one app that offers your customers a great experience. Live chat is active whenever you make yourself available online. If you aren’t available at any time, you can rely on the Bots to respond to your customers. They can cope with 43% of the most popular inquiries to your website.

Bots are great as they can check on product stock levels, inform customers about delivery status and provide estimated delivery time. If the bot can’t answer the customer query, they will transfer the conversation to an operator.

The bots have also be trained to help you recover abandoned carts. And if customers don’t get an answer straight away, you can get back in touch with them, you can contact them via email and Facebook messenger – integrated with the app.

Tidio Live Chat Highlights:

  • Can support multiple languages.
  • Lots of automation to save you time.
  • Lots of customization options to brand your chat features.
  • Can integrate with 20 other apps.
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Enhancing Customer Interaction with Shopify Chat Apps

Proactive Engagement and Support

In our extensive experience, we’ve observed the significant impact of proactive customer engagement. Shopify chat apps are not just reactive but are designed to initiate conversations, remind shoppers of abandoned carts, or suggest products based on their browsing patterns.

This proactive approach not only enhances customer satisfaction but also significantly boosts sales and customer retention.

Customization and Branding

Shopify chat apps offer customization options allowing retailers to align the chat interface with their brand aesthetics.

This consistency in design not only offers a seamless user experience but also reinforces brand identity and trust among shoppers.

Choosing the Right Shopify Chat App

Integration and Compatibility

Shopify chat apps offer seamless integration with various platforms, including social media, email, and phone.

This omnichannel approach ensures that customers can reach out via their preferred communication channel, enhancing accessibility and customer satisfaction.

Pricing and Affordability

We understand the need for cost-effective solutions in eCommerce. Shopify chat apps come with various pricing plans, including free trials, ensuring that there’s a suitable option for businesses of all sizes.

Retailers can choose a plan that aligns with their budget and needs, ensuring optimal customer service without breaking the bank.

Unified Communication Platforms

In our extensive experience with digital marketing and development, we’ve observed the pivotal role of unified communication platforms in eCommerce. These platforms are not just about live chats; they integrate helpdesk ticketing and marketing automation, enhancing the overall customer service experience.

We’ve utilized these platforms to manage communications across various channels, including social media and email, ensuring that no customer query goes unanswered.

AI-Powered Chatbots

We’ve always been at the forefront of adopting innovative technologies, and AI-powered chatbots are no exception. These chatbots are trained to answer customer queries instantly, reducing customer service time by a significant margin.

We’ve implemented autoresponders and automated chat replies, ensuring that our customers receive immediate and accurate responses. The ability to route queries to specific customer agents or teams further ensures personalized and efficient service.

Optimized Help Center FAQ

An optimized Help Centre FAQ is a resource we’ve often leveraged to provide immediate assistance to customers. By ensuring that the FAQ is SEO-friendly, we’ve made it easily discoverable for users seeking solutions to their queries.

This strategy has often reduced the need for customers to reach out to the support team, ensuring that they get quick answers while freeing up customer service resources.

Boosting Sales with Strategic Customer Engagement

Real-Time Order and Shipping Information

In our years of developing and marketing, we’ve identified the importance of providing real-time order and shipping information to customers. Integrating this feature in the chat system not only builds customer trust but also improves the overall shopping experience.

We’ve seen a notable increase in customer satisfaction and sales when shoppers can easily access this information.

Automated Customer Feedback Collection

Collecting feedback has been a crucial aspect of our strategy to understand and meet customer expectations. We’ve integrated automated surveys in the chat systems to gather insights from customers post-interaction.

This feedback has been instrumental in making informed improvements, ensuring that the shopping experience is continually enhanced.

Customizable Chat Facilities

Customization is at the core of effective customer engagement. We’ve embedded customizable chat facilities in websites to align with the brand image and cater to specific customer preferences.

This personalized approach has not only enhanced user engagement but also significantly boosted conversion rates.

Conclusion: 13 Best Shopify Chat Apps

When it comes to converting your browsing customers to your website, a chat function can be very helpful. It can help reduce cart abandonment and improve customer satisfaction. They can also help by offering superior customer service. There are many different options for your website, which one you use depends on your needs. Do you need ChatBots or automation? Or would you prefer something that is run through Facebook? Whatever you need, there is a Shopify Chat app that is listed above that will suit your needs. Just which one will you install?

FAQs
  • How do Shopify chat apps enhance the personalization of customer service?

    Shopify chat apps allow online store owners to engage with customers in real-time, addressing their queries, concerns, and feedback instantly. This real-time interaction fosters a personal connection between the brand and the customers, enhancing customer satisfaction and loyalty.

  • Can Shopify chat apps integrate with other e-commerce tools and platforms?

    Absolutely. Shopify chat apps are designed to be highly versatile, offering seamless integration with a variety of e-commerce tools and platforms. This integration capability enhances the functionality and efficiency of online stores, providing store owners with a holistic solution for managing customer interactions and other e-commerce operations.

  • How do Shopify chat apps support multi-language customer service?

    Shopify chat apps are equipped with multi-language support to cater to a global customer base. This feature is essential for e-commerce stores that serve customers from different regions and countries, ensuring that language barriers do not impede the quality of customer service.

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