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The 13 Best Shopify Chat Apps  – [2023]

The 13 Best Shopify Chat Apps – [2023]

Last modified: July 4, 2022

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Chat features on a website are more important now than ever. Customers see a chat feature on a website as a sign of your professionalism. It helps to build trust between you and the website visitor. Being able to reach someone on your team to discuss problems with orders, ask for more product information or perhaps to discuss delivery options, customers will get instant gratification. This will provide more satisfaction to the customers.

Using one of the many Shopify Chat apps, you can build a professional relationship with visitors. This will help you to convert visitors into long term customers. It is often found that adding a chat facility on your website can help increase sales.

Why Do You Need One Of The Shopify Chat Apps?

To add chat to your Shopify store, you need to add a chat app to your store. This can give you the coding to initiate a chat as well as the server and functionality for many chat functions. Different chat apps have different functions and it depends on your specific needs and resources as to which is best for you.

Customers are moving more towards online to talk to brands. About three in every four customers find online chat more satisfying than other forms of communication.

According to statistics, nearly two-thirds of customers are expecting brands respond immediately to online chat requests. But interesting only a third of retailers are utilizing online chats. This can mean that many shoppers aren’t getting the customer service that they expect from their brands.

But now is a perfect time for brands to build more chat into their websites. In the past year there has been a 7.9% increase in the number of online chat requests from customers.

These are the top Shopify Chat apps for you to choose from.

Filter between free and paid

WhatsApp Chat - Live Chat

WhatsApp Chat - Live Chat

Chat functionality on your website has never been easier with the WhatsApp Chat. It can connect customers directly with you and your chat agents. You can then offer them customer service, coupons and other information to increase your website’s conversions.

It takes less than a minute to setup the chat functionality on your website. The app comes with a pre-configured with a call-to-action button, message templates and anything else you might need. All you really need to do to get started is to enter in your phone number and press the enable button in the setup wizard.

In the customization, you can change the WhatsApp number, message, button size, colour and icon. You can also select the position of the button on the screen. You can also select whether you want to enable chat to visitors on mobiles, desktops or both.

WhatsApp Chat – Live Chat Highlights:

  • Customize your chat visuals to match your brand.
  • Connect with customers directly in real-time.
  • Configuration is already setup for you.
  • Get started with just your WhatsApp number.

Tidio Live Chat

Tidio Live Chat

Tidio Chat has been found to increase sales by about 40% by merging live chat, bots and marketing automation into one app that offers your customers a great experience. Live chat is active whenever you make yourself available online. If you aren’t available at any time, you can rely on the Bots to respond to your customers. They can cope with 43% of the most popular inquiries to your website.

Bots are great as they can check on product stock levels, inform customers about delivery status and provide estimated delivery time. If the bot can’t answer the customer query, they will transfer the conversation to an operator.

The bots have also be trained to help you recover abandoned carts. And if customers don’t get an answer straight away, you can get back in touch with them, you can contact them via email and Facebook messenger – integrated with the app.

Tidio Live Chat Highlights:

  • Can support multiple languages.
  • Lots of automation to save you time.
  • Lots of customization options to brand your chat features.
  • Can integrate with 20 other apps.

Final Word: The Best Shopify Chat Apps

When it comes to converting your browsing customers on your website, a chat function can be very helpful. It can help reduce cart abandonment and improve customer satisfaction. They can also help by offering superior customer service. There are many different options for your website, which one you use depends on your needs. Do you need ChatBots or automation? Or would you prefer something that is run through Facebook? Whatever you need, there is a Shopify Chat app that is listed above that will suit your needs. Just which one will you install?

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