Top 10 Shopify Messenger Popup Apps
Last modified: November 16, 2020
- Messenger Chat+ Abandoned Cart
- Octane AI Quiz, Messenger, SMS
- WhatsApp & Messenger Marketing
- Facebook Chat Box ‑ Live Chat
- SMS & Messenger marketing Tobi
- Facebook Chat | Messenger Chat
- WhatsApp Chat, Messenger +More
- Whatsapp chat + FB Messenger
- Messenger channel
- Facebook Messenger ‑ Live Chat
When it comes to communicating with your customers, nothing works better than messenger. That is why you should ensure that you have at least a live chat app on your website. However, if you want to go that extra mile, then you should use one of the Shopify messenger popup apps on your store.
What is the Difference for Shopify Messenger Popup Apps?
Generally speaking, most live chat apps will allow you to have a popup window for you to communicate with your customers. The popup works on both ends. For example, Facebook messenger is a popup messenger, so is WhatsApp.
They offer a seamless experience for the customer, allowing them to switch between pages as they speak to you. It is also a good way for customer service agents to interact with customers across platforms. Some apps will use Facebook Messenger, therefore, your customers can take the conversation off your store and you can continue it through Facebook at any time.
So, what are the best Shopify messenger popup apps for your website? Here is our list of the top options.
Filter between free and paid
Messenger Chat+ Abandoned Cart
This app allows you to use Facebook Messenger to improve your customer service and also recover abandoned carts. You can also retarget window shoppers using this app. There are lots of great features that can help you use this. For instance, there are lots of smart opt-in tools like a gamification option through a wheel of fortune app.
The app also allows you to automate your marketing. For instance, you can do retargeting on Facebook with one click. This can include abandoned carts, product abandonment and more. You can also add shipping notifications to your customers with delivery times and tracking information right inside the Facebook messenger.
You can also send automated messages to welcome shoppers to your opt-in information. The message window on your website is visually impressive. Allowing to you to attract attention with it. You can also customize the popup so that it blends into your brand. The popup can be initiated as a welcome or exit intent popup.
Messenger Chat+ Abandoned Cart Highlights:
- Talk to your customers in real time using the Facebook Messenger popup chat window.
- A visually attractive option for building views and likes to your website.
- Automation is great on this app, giving you a chance to run your business.
- Gamification and lead generation with this app.
Octane AI Quiz, Messenger, SMS
This is an all-in-one platform for engaging your audiences with quizzes, data collection, and personalized chat experiences through Facebook Messenger and SMS marketing. There are more than 1000 brands that trust this app on their store from GoPro to Proactiv. You can build buyer profiles before you even speak to your customers that can be used to personalize all marketing to your customers. And the Octane AI is certified for Shopify Plus and is compliant with GDPR and TCPA laws.
The app has so much going for it. You can increase conversions with a shop quiz by building an experience customers will love. One brand who used this app found that the average customer spent 75% more when they engaged with the quiz. The quiz can be built with ease, no coding is necessary. And, you can synchronize your answers, actions and more with Klaviyo and Facebook Pixel.
You can also use Facebook Messenger for online conversations in a popup window. This can also help you build better cart recovery. The app developers have found that you can recover 1 in 9 lost sales through their app. The app can also use SMS to recover carts. Some of the conversation with customers can be automated and you can add quizzes to the messenger as well to really engage your customers.
There are numerous other popups that you can use on your site. These can all be branded for your website. You can use welcome and exit intent popups to collect leads and sell later to customers.
Octane AI Quiz, Messenger, SMS Highlights:
- Powerful AI system that allows you to build a strong customer focused experience.
- Add quizzes to your website for better experiences and more leads.
- Improve average order values to your website.
- Recover more than 1 in 9 lost sales with the app through Facebook messenger and SMS.
WhatsApp & Messenger Marketing
Chat to your customers live with the WhatsApp and Messenger app. This app will help you build a strong relationship with your customers and improve the conversion rate and average order values. There are lots of prebuilt chat plugins, popups and more that you can use and setup within minutes. There is no coding needed for your site and therefore, anyone, even those without experience, can use this app.
This app offers not just live chat, but also a way to automatically deliver marketing campaigns to your customers and leads. This app is perfect for those who have lots of campaigns that include loyalty programs, product reviews, social media and referral schemes. The app is also good for those that have utilized push marketing, email and SMS in the past as it just expands your reach.
The app has lots of features and can really help you connect with your audience, for free. There are customizations that can be used to improve the integration with your store. It is easy to use and requires no knowledge of website development.
WhatsApp & Messenger Marketing Highlights:
- Offer customers a live chat experience in a popup window that will build trust and increase conversions.
- Offer coupons through integrated popups on your website.
- Great for those who want to automate their marketing across the world.
- Requires no knowledge of coding or website development.
Facebook Chat Box ‑ Live Chat
This app is one of the best for integrating Facebook with your website for a great live chat experience for customers. This can help you improve conversions and the personalization for customers. Welcome messages can popup on the customers screen as soon as they land on your website. This message could offer them a discount or give them more information about the latest deals that you have on your website. You can make regular changes to this greeting.
If customers want to open a chat messenger box with you, there is the option to create a custom icon for your Facebook chat. This can include any text and color that you want. The chat box can display on both desktop and mobile devices, so no-one is missed. And the icon can be located in any position on your website. In any corner, any custom position and more.
The popup messages and popups on your website can be customized. They can also be instructed to show on every visit or only on the first visit of the customer. You can also set other options to make the experience pleasant for the customer.
If you’re utilizing the chat bot on your website, you can set several features. For instance, you can give your customers a lot of information that you key in for them.
Facebook Chat Box ‑ Live Chat Highlights:
- A free app that allows you to build a strong customer service portal without the high cost.
- Easy to use and no developer skills are necessary.
- Has welcome messages that can popup instantly, these can be changed at any time.
- Include any text or color on your popups to integrate with your brand.
SMS & Messenger marketing Tobi
Tobi allows you to drive more traffic and sales to your website with an innovative app that allows you to communicate better with customers. You can work with both SMS and Facebook Messenger to send customers promotional offers, order updates and reminders about abandoned carts to them and allow them to communicate with you, with ease.
The app allows you to retarget customers through SMS and Facebook Messenger. Therefore, you can improve order values through cross selling and upselling to customers. Remarketing to existing customers is far less expensive than marketing to new customers and can yield higher average orders. This leads to great profits for your business.
You can also create a range of automated FB Messenger messages that can prevent you spending time speaking to customers who could have a simple query that a bot can answer.
The app can also help with distributing discount codes, asking for reviews and reward new customers. There is also a countdown timer bar. You can also send birthday SMS messages.
SMS & Messenger marketing Tobi Highlights:
- Upselling and cross selling is made easy with this app.
- Use bots to automatically communicate with your audience.
- Retarget your customers for abandoned carts.
- Live chat with customers and provide them with the answers they need.
Facebook Chat | Messenger Chat
Provide live customer support through the Facebook Messenger system on your Shopify store. The app can connect to any Facebook page on your website, which can then be used to feature live chat in a popup window on your store. You can personalize your Facebook Messenger with custom images, colors and more on your site. You can also use the fonts that you prefer on your store.
This app is fully mobile responsive and therefore can be used by customers no matter what device they’re using.
Facebook Chat | Messenger Chat Highlights:
- Provide live customer support via Facebook Messenger on your store.
- Connect to your Facebook page with ease.
- Live chat popup can be customized to your preferences on your website.
- Mobile responsive.
WhatsApp Chat, Messenger +More
This app allows you to display a lot of options that allow you to offer great customer service to your website. You can have buttons for customers to contact you via WhatsApp, Facebook Messenger, email, SMS and more. You can also use chat popups to speak with your customers through numerous services to offer them the reassurance or information they need to make better purchasing decisions on your website.
This app also means that you’re not using a new software on your website. You’re using software on third party websites that are already designed for the purposes you need. It also allows you to prevent your website from being slower due to bulky code or something else.
Therefore, your site can see improved sales, conversions, average order values and more. And you can customize everything for your store. With more than 19 channels available to use, you can create the perfect experience for your customers on all devices and integrate those options seamlessly into your website.
You can also limit chat options for certain devices. For instance, have WhatsApp just on mobile devices or have Facebook just for those using their desktop.
WhatsApp Chat, Messenger +More Highlights:
- Use more than 19 channels to communicate with your customers.
- Use channels on just mobile, tablet, desktop or more.
- Doesn’t add too much code to your website to improve speed.
- Increase conversions with call to action buttons.
Whatsapp chat + FB Messenger
Connect directly with your customers using a range of chat options on your website. The advantage of this app is that you can provide any kind of support or coupons to your customers with popup chat windows that don’t require the customer to leave your site. And if they do leave your site, you can still communicate with the customer, turning a potentially lost sale into a conversion and more revenue for your business. The app works with Facebook, Instagram, Line and more.
You can customize a lot of options on the site, allowing you to build a seamless experience that customers will like. Plus all the chats are processed through one system, regardless of the chat client that is being used on your website. WhatsApp is an essential part of the app, and this is where all the chats happen.
Within the chats you can display a call to action to move customers to the next step.
Whatsapp chat + FB Messenger Highlights:
- Use numerous channels to speak to your customers with ease.
- Uses WhatsApp to communicate, regardless of what channel the other customer is on.
- Lots of customization options that allow you to make the chat popup window look like a part of your website.
- Take the conversation off your site, by communicating with them on the other chat service.
This messenger app allows you to provide your customers with excellent customer service through your Facebook Page and your website. Customers who are on your online store can use the messenger to ask questions before or after a transaction and customers can also get updates on the status of their order in Messenger.
The app allows shoppers to browse products and make purchases directly from messenger chat, which reduces the cart abandonment rate. You can also automate notifications being sent to your customers. So they can know when an order has been dispatched or fulfilled. This makes it easier on your customer service team and improves productivity and reduces costs.
All aspects of this app can be customized, so it looks like it is a part of your website. You can add a ‘Message Us’ button to your website to have a real-time conversation with any browser.
There are also analytical pages for you to find out more about who is shopping on your store and what they’re looking for.
Messenger channel Highlights:
- Use Facebook messenger to give your website a live chat feature.
- Can convert customers directly within the Facebook Messenger option.
- Have real-time conversations with customers with a customizable ‘Messenger Us’ button.
- Analyze the conversations and behaviors of customers to improve customer service.
Facebook Messenger ‑ Live Chat
Engage more with your customers using this Facebook Messaging app from Omega. All you need to do is to install the app, connect the Facebook page of your choice and then customize the look and feel of your app. The app then allows you to live chat to customers and will turn off when you’re not ‘open’ to speak. You can set the times your live chat feature is open to customers.
You can see a chat history of all conversations on your website, which is a great way to check information already presented to you. Or to check whether or not your customers have said something in the past.
There is also a customer portal, for your customers to leave offline messages. You can also leave them offline messages.
Facebook Messenger ‑ Live Chat Highlights:
- Uses Facebook page messenger to offer support to customers.
- Can leave messages while the other person is offline.
- Easy to use and quick to install.
- Set times when your live chat is open for people to communicate with you.
Final Word: Top 10 Shopify Messenger Popup Apps
When it comes to Shopify messenger popup apps, there are lots of choices for you. Some of them use their own system, while others will use WhatsApps and Facebook. Therefore, what you use is up to you and depends greatly on what you’re familiar with. So, which of the apps will you install?