One of the most concerning times for a customer is the time after an order when they’re awaiting delivery. Despite your best efforts on predicting when a product might be delivered, it is likely that some will worry about their orders coming. If you don’t use one of the Shopify order tracking apps, then this might turn into unnecessary customer service calls to your team.

What Can Shopify Order Tracking Apps Help You With?

Shopify order tracking apps integrate with shippers to give a live update on where a parcel is with your logistical system. It will detail for the package; whether it has yet to be picked up, is at a delivery hub or with a courier to be delivered. This can be made available to the customers, for them to access through their accounts page.

This frees you from answering where the package is with numerous customers, which can take vital time out of your business. This time is better spent fulfilling customer orders or marketing your products and growing your business. It is also more time-consuming for your customer to have to speak to you, especially when you’re not open 24/7.

There are numerous Shopify order tracking apps & Shopify tracking abilities that you can use. Some of these will integrate with only one courier; others will integrate with many.

And there are numerous reasons why this can be important for your brand. Research has shown that customers like to know where their order is at any time. One study found that 97% of customers expect to know where their order is at any moment. A real time tracking system on your website can make a real difference to the success of your website and help to build trust.

In addition, it can save a lot of time and money. Therefore, you can improve profits significantly. And tracking can be a great way to engage audiences. Forbes discovered that tracking notifications can have engagement rates of up to 80%.

Key Takeaways
1
Selecting the right order tracking app involves evaluating features, scalability, cost-effectiveness, and customer support.
2
Engagement rates for tracking notifications can be as high as 80%, enhancing customer engagement.
3
Real-time tracking information can be accessed by customers through their account pages.

9 Apps for Order Tracking on Shopify 2026 - Our Top List: