Top 10 Shopify Order Tracking Apps - Shopify Theme Detector Blog

Top 10 Shopify Order Tracking Apps

Last modified: June 28, 2020

Shopify

One of the most concerning times for a customer is the time after an order when they’re awaiting delivery. Despite your best efforts on predicting when a product might be delivered, it is likely that some will worry about their orders coming. If you don’t use one of the Shopify order tracking apps, then this might turn into unnecessary customer service calls to your team.

What Can Shopify Order Tracking Apps Help You With?

Shopify order tracking apps integrate with shippers to give a live update on where a parcel is with your logistical system. It will detail for the package; whether it is has yet to be picked up, is at a delivery hub or with a courier to be delivered. This can be made available to the customers, for them to access through their accounts page.

This frees you from answering where the package is with numerous customers which can take vital time out of your business. This time is better spent fulfilling customer orders or marketing your products and growing your business. It is also more time consuming for your customer to have to speak to you, especially when you’re not open 24/7.

There are numerous Shopify order tracking apps that you can use. Some of these will integrate with only one courier; others will integrate with many. This is the list of some of the top apps for order tracking on Shopify.

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Order Tracking at your store

Order Tracking at your store

This is an all-in-one order tracking solution for any Shopify store. It is simple to use and effective as it can track packages with more than 700 carriers. The system is rather simple, once installed a page is created by the app that can display tracking information. Then all you need to do is to add that page to somewhere that is visible to the customers.

To track an order, the customer needs the order number and the email phone number. If they have a tracking number, they can use that instead. Then the app will perform a real-time search for the position of order and shows the relevant information to the customer.

The tracking page is fully customizable, so you can brand it for your store and ensure that the information is exactly how you want it. You can also translate the text if you need to. To ensure the app can track, you select ‘Other’ in the carrier during fulfillment and the app can automatically detect the carrier by the tracking number.

For those starting out there is a free plan available. This allows for up-to 100 tracking searches per month. However, if you have higher levels of searches, you will need one of the premium plans.

Order Tracking at your store Highlights:

  • Works with more than 700 carriers across the world.
  • Can automatically detect the correct carrier based on the tracking code.
  • Customer can search for the current location of their package.
  • A free option for those who aren’t processing too many orders per month.

TrackingMore ‑ Order Tracking

TrackingMore ‑ Order Tracking

This app allows you to direct customers to a tracking page on your domain that they can use to track their order status. Therefore, they don’t have to call you to find out the latest status of their order if they’re worried it won’t turn up. This relieves the pressure on your customer service team and frees them up to deal with other urgent matters.

The default, embedded tracking page generated by the app will automatically follow the settings of your theme. Therefore, it will look completely integrated into your store. There are lots of status options that can be displayed when a customer enters in their tracking information. For instance it can show In Transit, Out For Delivery, Delivered, Failed Attempt and more. It also allows for custom messages to.

The app integrates with more than 600 carriers worldwide, including high-end couriers like FedEx and those used by dropshippers like AliExpress and others. This app also allows for fifty free searches for updates per month.

TrackingMore ‑ Order Tracking Highlights:

  • A free monthly plan for those who have few monthly orders.
  • Can look up the current status of orders with over 600 couriers worldwide.
  • Integrates with your current theme for cohesive look.
  • Custom status messages can be used.

AfterShip ‑ Track & Notify

AfterShip ‑ Track & Notify

This app is trusted by more than 30,000 Shopify and Shopify Plus sellers to increase sales and trust with audiences with a branded order tracking system. There is a free plan that offers you a low-cost entry into the app, but there are premium paid plans that might be more suitable for your store.

The app allows you to build your own tracking page that can include a marketing banner and Instagram image feed, to help with branding and building engagement on your page. You can also add your logo and customize the color scheme to ensure the tracking page matches your current branding style.

The app integrates with more than 500 carriers across the world, including most of the major players for standard shipping and dropshipping. The app can also keep customers happy by sending out automatic email and text notifications. Therefore, customers can also be in the know of where their order is. The emails can be customized, so they match your branding more carefully and each can have a one-click tracking link on them that can help bring traffic to your store, and not to that of your shippers.

AfterShip ‑ Track & Notify Highlights:

  • Notify customers by email or SMS on the current status of their order.
  • Tracking page can be built by you to include lots of features.
  • Add a social media posts to your tracking page.
  • A free plan is available.

Final Word: Top 10 Shopify Order Tracking Apps

When it comes to customer service, one of the most asked questions is where is the order. With one of the above Shopify order tracking apps, you can greatly reduce the amount of time you’re answering this by having a tracker on your website that customers can use themselves. This saves you time to use on other areas of your business, like offering other, more valuable, customer service tasks. Which app will you use?

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