Top 10 Shopify Order Tracking Apps
Last modified: June 28, 2020
One of the most concerning times for a customer is the time after an order when they’re awaiting delivery. Despite your best efforts on predicting when a product might be delivered, it is likely that some will worry about their orders coming. If you don’t use one of the Shopify order tracking apps, then this might turn into unnecessary customer service calls to your team.
What Can Shopify Order Tracking Apps Help You With?
Shopify order tracking apps integrate with shippers to give a live update on where a parcel is with your logistical system. It will detail for the package; whether it is has yet to be picked up, is at a delivery hub or with a courier to be delivered. This can be made available to the customers, for them to access through their accounts page.
This frees you from answering where the package is with numerous customers which can take vital time out of your business. This time is better spent fulfilling customer orders or marketing your products and growing your business. It is also more time consuming for your customer to have to speak to you, especially when you’re not open 24/7.
There are numerous Shopify order tracking apps that you can use. Some of these will integrate with only one courier; others will integrate with many. This is the list of some of the top apps for order tracking on Shopify.
Filter between free and paid
Order Tracking at your store
This is an all-in-one order tracking solution for any Shopify store. It is simple to use and effective as it can track packages with more than 700 carriers. The system is rather simple, once installed a page is created by the app that can display tracking information. Then all you need to do is to add that page to somewhere that is visible to the customers.
To track an order, the customer needs the order number and the email phone number. If they have a tracking number, they can use that instead. Then the app will perform a real-time search for the position of order and shows the relevant information to the customer.
The tracking page is fully customizable, so you can brand it for your store and ensure that the information is exactly how you want it. You can also translate the text if you need to. To ensure the app can track, you select ‘Other’ in the carrier during fulfillment and the app can automatically detect the carrier by the tracking number.
For those starting out there is a free plan available. This allows for up-to 100 tracking searches per month. However, if you have higher levels of searches, you will need one of the premium plans.
Order Tracking at your store Highlights:
- Works with more than 700 carriers across the world.
- Can automatically detect the correct carrier based on the tracking code.
- Customer can search for the current location of their package.
- A free option for those who aren’t processing too many orders per month.
ParcelPanel Order Tracking Pro
This app helps you to keep customers happy by allowing them the chance to track their own orders. This saves you time from helping them out manually and allows you to spend more time fulfilling orders and improving customer service in other areas.
The app works by generating a branded order lookup page. This matches your current theme and it will include a shipping progress bar, custom order status, an estimate on the time of delivery and even some other elements like related product recommendations to help improve order values.
To search for the location of an order, customers just need to enter their order number and email address or their tracking number. This app works for all types of business models and is great for those who are dropshippers as the tool works perfectly with ePacket and AliExpress. And it works across the world with translation strings that can display text in the native language of the user.
This app works with more than 600 carriers, which can have the latest information collected in real time. And this app also displays an estimated delivery time for the customers’ orders. Finally, this app is great for customers who shop on their mobiles.
ParcelPanel Order Tracking Pro Highlights:
- Creates a branded order status page that fits perfectly with your current theme and is responsive to the device used.
- Includes lots of details on the page, including custom order status information.
- Can showcase related products to help increase orders.
- Great for all business models, including dropshipping businesses.
Tracktor Order Tracking
Give customers the aftersales experience they expect by offering an order tacking tool to your business. This app mimics the order tracking of popular online stores to give you a way to build trust and improve customer retention.
All orders can be tracked in real-time and the app can use information from more than 800 carriers across the world. Customers can track the package whether they have an account or not with you and it allows for the customer to use just their email and order number, information they should have got in their order confirmation email.
The app uses your store’s design and blends the tool directly into that design. Therefore, there is no contrasting theme design. You can also add the tracking links directly into your automated emails and customer notifications, so customers don’t even need to find out via your website.
The app is fully responsive, so it doesn’t matter what device your customers are using, the app can help them track their order.
Tracktor Order Tracking Highlights:
- Can be used with more than 800 couriers across the world.
- Integrates the tool inside your website’s design for brand cohesion.
- Customers don’t need tracking number, order number and email address will be sufficient.
- Fully responsive, so will work on any device or screen resolution.
Shipway ‑ Order Tracking
This tracking allows you to reduce customer service jobs that you have to complete with a tracking widget that will look and feel as your brand. This app has some nice features that aren’t on other apps, such as the ability to hide location, tracking number and more from the results. And the app works perfectly when there are multiple shipments for a single order.
This app can also send out notifications for shipments with email and SMS updates available. These updates can include Shipment Picked, In Transit, Out for Delivery, Delivery Issue and Delivered. And you can showcase important trust factors like the net promoter score that shows how high your customer satisfaction score is.
This app can also track from more than 500 carriers worldwide and can be used for dropshipping.
Shipway ‑ Order Tracking Highlights:
- Tracks all orders from order confirmation to delivery of order.
- Can send notifications of the order to your customers via SMS and e-mail.
- Dedicated tracking link can be set for each shipment.
- Multiple shipments per order can be managed and tracked.
TrackingMore ‑ Order Tracking
This app allows you to direct customers to a tracking page on your domain that they can use to track their order status. Therefore, they don’t have to call you to find out the latest status of their order if they’re worried it won’t turn up. This relieves the pressure on your customer service team and frees them up to deal with other urgent matters.
The default, embedded tracking page generated by the app will automatically follow the settings of your theme. Therefore, it will look completely integrated into your store. There are lots of status options that can be displayed when a customer enters in their tracking information. For instance it can show In Transit, Out For Delivery, Delivered, Failed Attempt and more. It also allows for custom messages to.
The app integrates with more than 600 carriers worldwide, including high-end couriers like FedEx and those used by dropshippers like AliExpress and others. This app also allows for fifty free searches for updates per month.
TrackingMore ‑ Order Tracking Highlights:
- A free monthly plan for those who have few monthly orders.
- Can look up the current status of orders with over 600 couriers worldwide.
- Integrates with your current theme for cohesive look.
- Custom status messages can be used.
Trackr Order Tracking
This app can connect with more than 900 couriers, including the leading couriers across the world like UPS, Royal Mail and more to offer your customers peace of mind. The app will embed itself into your store, using your theme’s settings to blend seamlessly into the website to seem as if it is part of the website.
When a customer enters in their order details, the app will collect the relevant information and provide them with the most recent and detailed information about the status of their order. If there is a change in the order status, then the app can alert the customer. Therefore, customers are kept up-to-date about their order without you having to send out manual notifications or speaking to them personally.
All of the notification emails can be customized by you to create messages that are more aligned to your brand. You can also add personal touches to the mailings, including the customers name and add branding elements to the email including shop’s URL and email for best customer service.
The app can also display all tracking information into English, French or Spanish. You can also see the tracking information in Chinese if you want.
Trackr Order Tracking Highlights:
- Embeds seamlessly into your website’s design to help build trust between you and your customer base.
- Can send notification emails when the order status has changed, keeping your customers informed and less likely to call you.
- Can display order tracking information in four languages: Chinese, English, French or Spanish.
- Can customize email notifications to make them more personalized to your audience and your brand.
This simple order tracking app is really good for those who want something that can help customers, reduce customer service queries but yet gives a professional image without a high cost. All the customers have to do is to enter their email address and order number into a form and the app will collect the information about their order status in real time. This app also allows you to add notes or tracking information to the order that you might want to share with the customer.
This will eliminate a significant number of customer support requests that you will have. This allows you to spend more time supporting other customer service requests that can help improve the customer experience for all.
The app allows you to customize many elements, including the display styles and what information is displayed. The app is also available in numerous languages and can actually be translated in any language you choose.
Order Lookup Highlights:
- Allows the customer to look for the current status of an order with email and order number.
- Simple, low-cost app that integrates with your store with ease.
- Can add additional notes to the orders that can display with tracking information.
- Can customize the output of the tracking to show the customers only what you want them to see.
AfterShip ‑ Track & Notify
This app is trusted by more than 30,000 Shopify and Shopify Plus sellers to increase sales and trust with audiences with a branded order tracking system. There is a free plan that offers you a low-cost entry into the app, but there are premium paid plans that might be more suitable for your store.
The app allows you to build your own tracking page that can include a marketing banner and Instagram image feed, to help with branding and building engagement on your page. You can also add your logo and customize the color scheme to ensure the tracking page matches your current branding style.
The app integrates with more than 500 carriers across the world, including most of the major players for standard shipping and dropshipping. The app can also keep customers happy by sending out automatic email and text notifications. Therefore, customers can also be in the know of where their order is. The emails can be customized, so they match your branding more carefully and each can have a one-click tracking link on them that can help bring traffic to your store, and not to that of your shippers.
AfterShip ‑ Track & Notify Highlights:
- Notify customers by email or SMS on the current status of their order.
- Tracking page can be built by you to include lots of features.
- Add a social media posts to your tracking page.
- A free plan is available.
Order Tracking in 60 Seconds
This app is simple and can help you provide a tracking number to customers within 60 seconds. When you add the app to your store, customers can collect their unique tracking number for your store. Then they can use this to find the current status of their order. The tracking number will be replaced by the real tracking number when one has been assigned by the courier, but the customer can use the old one to find out the information.
All orders are tracked in real time and you can add custom tracking messages to orders. The app supports more than 300 major shipping carriers across the world, including shippers in the US, China, Australia, EU and further afield. It is a great option for those who hold the stock themselves or use dropshipping services to offer products to customers.
Order Tracking in 60 Seconds Highlights:
- Can support more than 300 carriers across the world.
- Create a tracking page on your website.
- Customers can find out the current status of their order in real-time.
- A temporary tracking number is given to the customer before the shipping agent uses one, so customers can keep an eye on their order immediately.
Trackable ‑ Order Status
This app allows your customers to track their orders by viewing the summary of what is happening with their order. They can see this as many times as they like, without it costing your business any more money. It is a great option for those who want to not spend hours answers the customer’s questions about the status of their order, but would rather grow their business and offer more valuable support to customers.
This app is compatible with USPS, UPS, FedEx, DHL and Canada Post but not any others. Therefore, it isn’t a great option for those who like to dropship or buy in products from places like China. It is also unsuitable for those who operate outside of the US.
The app adds an easy to use tracking page for your customers to use. They don’t need to bother you to find out the information they’re looking for now. All they need is their email and order number.
Trackable ‑ Order Status Highlights:
- Tracks orders from major US and Canadian couriers in real time.
- Adds a tracking page to your website.
- Allows you to focus on other areas of your business.
- Customers don’t need to get more information from you.
Final Word: Top 10 Shopify Order Tracking Apps
When it comes to customer service, one of the most asked questions is where is the order. With one of the above Shopify order tracking apps, you can greatly reduce the amount of time you’re answering this by having a tracker on your website that customers can use themselves. This saves you time to use on other areas of your business, like offering other, more valuable, customer service tasks. Which app will you use?