12 Best Shopify Order Tracking Apps - [2024]
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12 Best Shopify Order Tracking Apps – [2024]

Last modified: November 10, 2023

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# Image Name
ParcelPanel Order Tracking Pro
ParcelPanel Order Tracking Pro
Tracktor Order Tracking
Tracktor Order Tracking
Shipway ‑ Order Tracking
Shipway ‑ Order Tracking
TrackingMore ‑ Order Tracking
TrackingMore ‑ Order Tracking
Trackr Order Tracking
Trackr Order Tracking
Order Lookup
Order Lookup
AfterShip ‑ Track & Notify
AfterShip ‑ Track & Notify
Best FAQs (Chat+Track+Contact)
Best FAQs (Chat+Track+Contact)
Order Tracking at your store
Order Tracking at your store
Order Tracking in 60 Seconds
Order Tracking in 60 Seconds
Trackable ‑ Order Status
Trackable ‑ Order Status
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One of the most concerning times for a customer is the time after an order when they’re awaiting delivery. Despite your best efforts on predicting when a product might be delivered, it is likely that some will worry about their orders coming. If you don’t use one of the Shopify order tracking apps, then this might turn into unnecessary customer service calls to your team.

What Can Shopify Order Tracking Apps Help You With?

Shopify order tracking apps integrate with shippers to give a live update on where a parcel is with your logistical system. It will detail for the package; whether it has yet to be picked up, is at a delivery hub or with a courier to be delivered. This can be made available to the customers, for them to access through their accounts page.

This frees you from answering where the package is with numerous customers, which can take vital time out of your business. This time is better spent fulfilling customer orders or marketing your products and growing your business. It is also more time-consuming for your customer to have to speak to you, especially when you’re not open 24/7.

There are numerous Shopify order tracking apps & Shopify tracking abilities that you can use. Some of these will integrate with only one courier; others will integrate with many.

And there are numerous reasons why this can be important for your brand. Research has shown that customers like to know where their order is at any time. One study found that 97% of customers expect to know where their order is at any moment. A real time tracking system on your website can make a real difference to the success of your website and help to build trust.

In addition, it can save a lot of time and money. Therefore, you can improve profits significantly. And tracking can be a great way to engage audiences. Forbes discovered that tracking notifications can have engagement rates of up to 80%.

Key Takeaways
Selecting the right order tracking app involves evaluating features, scalability, cost-effectiveness, and customer support.
Engagement rates for tracking notifications can be as high as 80%, enhancing customer engagement.
Real-time tracking information can be accessed by customers through their account pages.

Apps for Order Tracking on Shopify – Our Top List:

Filter between free and paid

TrackingMore ‑ Order Tracking

TrackingMore ‑ Order Tracking

This app allows you to direct customers to a tracking page on your domain that they can use to track their order status. Therefore, they don’t have to call you to find out the latest status of their order if they’re worried it won’t turn up. This relieves the pressure on your customer service team and frees them up to deal with other urgent matters.

The default, embedded tracking page generated by the app will automatically follow the settings of your theme. Therefore, it will look completely integrated into your store. There are lots of status options that can be displayed when a customer enters in their tracking information. For instance it can show In Transit, Out For Delivery, Delivered, Failed Attempt and more. It also allows for custom messages to.

The app integrates with more than 600 carriers worldwide, including high-end couriers like FedEx and those used by dropshippers like AliExpress and others. This app also allows for fifty free searches for updates per month.

TrackingMore ‑ Order Tracking Highlights:

  • A free monthly plan for those who have few monthly orders.
  • Can look up the current status of orders with over 600 couriers worldwide.
  • Integrates with your current theme for cohesive look.
  • Custom status messages can be used.

AfterShip ‑ Track & Notify

AfterShip ‑ Track & Notify

This app is trusted by more than 30,000 Shopify and Shopify Plus sellers to increase sales and trust with audiences with a branded order Shopify tracking system. There is a free plan that offers you a low-cost entry into the app, but there are premium paid plans that might be more suitable for your store.

The app allows you to build your own tracking page that can include a marketing banner and Instagram image feed, to help with branding and building engagement on your page. You can also add your logo and customize the color scheme to ensure the tracking page matches your current branding style.

The app integrates with more than 500 carriers across the world, including most of the major players for standard shipping and dropshipping. The app can also keep customers happy by sending out automatic email and text notifications. Therefore, customers can also be in the know of where their order is. The emails can be customized, so they match your branding more carefully and each can have a one-click tracking link on them that can help bring traffic to your store, and not to that of your shippers.

AfterShip ‑ Track & Notify Highlights:

  • Notify customers by email or SMS on the current status of their order.
  • Tracking page can be built by you to include lots of features.
  • Add social media posts to your tracking page.
  • A free plan is available.

Order Tracking at your store

Order Tracking at your store

This is an all-in-one order Shopify tracking solution for any Shopify store. It is simple to use and effective as it can track packages with more than 700 carriers. The system is rather simple, once installed a page is created by the app that can display tracking information. Then all you need to do is to add that page to somewhere that is visible to the customers.

To track an order, the customer needs the order number and the email phone number. If they have a tracking number, they can use that instead. Then the app will perform a real-time search for the position of order and shows the relevant information to the customer.

The tracking page is fully customizable, so you can brand it for your store and ensure that the information is exactly how you want it. You can also translate the text if you need to. To ensure the app can track, you select ‘Other’ in the carrier during fulfillment and the app can automatically detect the carrier by the tracking number.

For those starting out there is a free plan available. This allows for up-to 100 tracking searches per month. However, if you have higher levels of searches, you will need one of the premium plans.

Order Tracking at your store Highlights:

  • Works with more than 700 carriers across the world.
  • Can automatically detect the correct carrier based on the tracking code.
  • Customer can search for the current location of their package.
  • A free option for those who aren’t processing too many orders per month.
Keep Reading

Enhancing Order Tracking with Shopify Apps

Streamlining Order Management

Shopify’s apps offers robust solutions for order management, providing real-time updates and automation for businesses handling high transaction volumes.

They centralize order data, enhancing efficiency by eliminating manual tracking across platforms.

Automated Customer Updates

These apps excel in automating customer communication by delivering real-time order status updates via SMS, email, and WhatsApp.

This not only enhances the customer experience by keeping them informed, but also lightens the load on customer service teams, reducing order status-related inquiries.

Advanced Analytics for Informed Decisions

Shopify order tracking apps provide detailed analytics, offering insights into carrier performance and delivery metrics.

This data is invaluable for businesses looking to optimize their shipping strategies and improve customer satisfaction.

By leveraging AI and machine learning, these apps can predict and manage delivery exceptions, further enhancing the delivery experience.

Choosing the Right Shopify Order Tracking App

Feature-Rich Solutions

When selecting an order tracking app, it’s important to consider the range of features offered.

From automated order creation to real-time tracking updates, the right app should cater to your specific business needs, streamlining operations and facilitating growth.

Scalability and Global Reach

The scalability of an app is crucial for growing businesses. It’s essential to choose an app that can handle your increasing order volume.

If you’re shipping internationally, ensure it has a global reach. This ensures that as your business expands, your order management system can keep up.

Cost-Effectiveness and Support

When evaluating an app, it’s essential to assess its cost-effectiveness and the quality of support offered.

An app that provides a valuable range of services at an affordable price, along with responsive customer support, can greatly enhance the efficiency of your eCommerce operations.

Conclusion: Top 12 Shopify Order Tracking Apps

When it comes to customer service, one of the most asked questions is where is the order. With one of the above Shopify order tracking apps, you can greatly reduce the amount of time you’re answering this by having a tracker on your website that customers can use themselves. This saves you time to use on other areas of your business, like offering other, more valuable, customer service tasks. Which app will you use?

  • Can customers track their orders without an account using Shopify order tracking apps?

    Many Shopify order tracking apps allow guest tracking, enabling customers to track orders without creating a store account. This feature provides convenience and accessibility for all customers.

  • What kind of analytics can Shopify order tracking apps provide to merchants?

    Shopify order tracking apps can provide valuable analytics on shipping times, delivery success rates, and customer satisfaction. This data helps merchants optimize their shipping strategies and improve service.

  • How do Shopify order tracking apps affect return rates?

    By improving the post-purchase experience with clear communication, Shopify order tracking apps can potentially reduce return rates. They help set accurate delivery expectations, which can decrease customer dissatisfaction.

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