Top 10 Shopify Edit Order Apps
Last modified: October 18, 2020
When a customer places an order, that’s it, isn’t it? Well sometimes customers change their minds and you, or they, might want to edit the order. This can be challenging with the current Shopify system. You probably would need to cancel the first order and then place a new order. Or you could have to issue a partial refund and then offer them the new product on a new order. This can be time consuming. Luckily there are some Shopify edit order apps that can help you avoid this mess.
What can Shopify Edit Order Apps Help your Store with?
Shopify edit order apps are great for helping you manage orders across your store when customers have made a mistake. This can happen in one of two ways. The first is that you can go into the order and make the necessary changes. Another is that the customer can make changes to the order.
Allowing this process makes your brand more flexible and customers will appreciate it. It can also help you build strong customer relationships.
You can also make changes to other elements of the customer order. For instance, if a customer has entered in the wrong address, telephone number or delivery date then you can use some of the apps below to make those changes.
There are numerous Shopify edit order apps available. Here are a list of the top.
Filter between free and paid
Edit Order by Cleverific
This app allows you to make changes to the orders of customers with ease. You can change shipping speed, billing address and charge for any additional amounts used. You can also use the app to place custom orders or phone orders with special pricing and more. The app also allows you to add new products to the order or swap products within the order.
When you need to charge for new items on an order, or arrange a new delivery speed, you can send customers an additional Payment Request with ease. This takes just clicks for the customer to get through onto a secure payment platform on your store. There is no setup required for this feature and you can accept payments right away.
Therefore, this app allows you to offer better customer service, while maintaining a strong paper trail so if there are questions later on, you can track what happened with the order. If you’re looking to try the app, there is a 14 day trial and a 30 day 100% money back guarantee (at time of writing).
Edit Order by Cleverific Highlights:
- Change order details like shipping, delivery address and what is in the order.
- Charge for additional costs for new products, delivery and more.
- Customers can pay for additional costs through a secure payment platform.
- 14-day free trial and 30 day 100% money back guarantee.
Edit Orders ‑ Cart Pencil
This app allows customers to change product variants directly from the cart page. Therefore, it creates a smoother experience on the shopping process for making changes to an order before processing it. This has several benefits. For one, it reduces the number of misplaced orders and reduces abandoned carts. Therefore, it saves you time and chargebacks.
It also prevents you from having lots of requests from customers who want to change their order because they’ve made a mistake. Therefore, you can spend more time servicing customers, marketing and improving your business.
The customer will see the option in the cart page by seeing a ‘Change’ link above the ‘Remove’ button on the cart page. This is where the customer can make a change to the variant of a product. After choosing a new variant, the customer can then click on the ‘Update’ link and the variant will be changed in the cart. If they’ve changed their mind, they can click on the ‘Cancel’ option and the cart remains the same.
Edit Orders ‑ Cart Pencil Highlights:
- Allows customers to make changes to the variant they’re ordering from your store within the cart.
- Reduces the cart abandonment on your store.
- Improves customer experience.
- Easy to use and reduces your workload, costs and more.
Lopster ‑ Edit order by .Brick
When customers need to change something about the order, the exchange and refund process on Shopify can be time consuming and cause significant paperwork for you. However, with Lopster, you can make changes to customer orders with just a few clicks. You can change the size, color, quantity, add products or exchange products with ease.
The app allows you to preview all the changes immediately. And there are a series of actions for each circumstance. Therefore, you can provide a fast, accurate and customer-focused solution for customers.
The app allows you to update any order information, capture payments, calculate refunded items, create discount codes and even create new orders. This app will also reduce the mess that can be left with other applications that create new orders for changes which can cause problems on financial reports.
When a customer needs to make a new payment, the system allows for the customer to be sent a link that goes directly to a payment checkout. This is secure and completes the process quickly.
Lopster ‑ Edit order by .Brick Highlights:
- Change any aspect of orders.
- Send customers a link to complete payments.
- Create discounts for refunds.
- Preview all changes before applying them to an order.
Order Merger | Combine orders
This app has a different approach to order management than others on the list. Sometimes customers make several orders in a short period. There could be several reasons for this, such as continuously thinking of new products they need or because they’re ordering for several people and they’re ordering through one account. However, numerous orders can often be more expensive for you and the customer. Customer’s would probably want all their orders delivered at the same time. And this is where this app can help.
This app allows you to merge orders into a single group to save on shipping costs and improve customer experience. It works when a customer has made two or more orders within a short period of time. It can notify the customer that the orders have been merged and can even refund the customer if there has been additional shipping charges than are necessary.
There are numerous ways that you can consolidate orders. It can be done on shipping address, customer tag, location and more. Therefore, you can choose the option that is best suited for your needs.
Order Merger | Combine orders Highlights:
- Merge several orders into one.
- Choose how to automatically merge orders into one.
- Offer refunds if shipping costs can be saved.
- Offer better customer service and experiences.
Parachute by Cleverific
Parachute is more than just an app to allow you to offer better recovery email experiences. It allows you to edit the cart into a draft order that can have unique and customer specific discounts applied to them. Therefore, this app can improve the uptake of abandoned carts on your store, driving up revenues and more as you improve your business’ prospects.
The app also helps you to speed up the checkout process through the abandoned cart process. When more than a quarter of customers abandon a cart because the checkout process is too long or complicated, this can be a great way to improve revenues. You can also take credit card information over the phone to turn that abandoned cart into a sale.
Any order can be edited live over the phone, by you or a team member. This makes it easier for the customer. And it gives you a way to make sure that the customer knows what they’re buying which reduces customer returns and more.
Parachute by Cleverific Highlights:
- Improve the number of abandoned carts that are recovered by you and your team.
- Edit the abandoned cart to meet the expectations of the customer.
- Apply unique discounts.
- Collect payment details over the phone.
Customer retention is the key to success of any eCommerce business. Customer acquisition is much cheaper when it is with someone who has already made an order with you. However, your customers need to trust you and your brand that you will give them a good service. Part of this is fixing mistakes or purchases that they’ve made in error.
This app allows you to let customers make changes to their order with ease. If they’ve added the wrong telephone number, address or perhaps made a purchase in mistake, the app gives an area where customers can make a change on their own. This speeds up processing for the customer, and means they don’t need to wait for your customer service team to answer the phone.
In addition, the app allows for the customer to cancel an order. This is much better than returning items, because this is often more expensive for both the customer and you. It also has a negative impact on your business’ reputation with the customer. Therefore, customers can click on ‘Cancel’ on an order on your website.
The app is really simple to install and get going on your website. It takes about five minutes to setup on your store. Once installed it will help you get a better reputation on your site. You can showcase the features on many pages, including the account page, thank you page and more. Customers will appreciate this and it will be a great way to build trust with them.
OrderEase: Edit‑Cancel‑Reorder Highlights:
- Allows customers to edit, cancel or reorder on their own.
- Improves reputation with customers and helps to retain customers.
- Really easy to install and setup.
- Can change many aspects of the order.
Magic Order Lookup
This app allows you to look through sales data on multiple stores to find the order that you’re looking for. Therefore, when you own multiple stores you can find the order you want almost instantly without having to go through all your shops one at a time.
You can search orders on one main store through several different criteria like date, customer name, transaction ID, payment status and more. Therefore, you can easily find the orders you’re looking for. All search results will be returned into a link. This can then be opened and the information copied and pasted into a spreadsheet. Formatting will be automatically done for you.
You can see a sales report based on the details you have downloaded. You can also make changes to your order if you need to.
Magic Order Lookup Highlights:
- Collect and search for orders over multiple stores in one location.
- Excellent for those businesses who are operating numerous stores for different territories but have one operations center.
- Can modify orders in spreadsheet.
- Easy to install and use.
Exportible ‑ Order Export
Exportible is used by numerous stores to export orders to numerous parties including vendors, suppliers and warehouses or just to the admin team to make last minute changes to orders. All orders can be saved in a CSV or XLSX format that is easy to change for latest details. You can also automate the whole process so there is less manual work to be done.
All orders can be exported based on a number of features. For instance, you can export them based on order status, fulfilment status, financial status or numerous other filters. Then you can configure and edit orders as necessary.
Exportible ‑ Order Export Highlights:
- Export orders for altering using CSV or XLSX file formats.
- Automate the whole process.
- Choose specific orders to download.
- Easy to use.
Orderhive allows you to automate your inventory, order and shipping by integrating your Shopify store with Orderhive. This app will import all your products, orders, and customers from your Shopify dashboard within seconds of signing up. And you can get all your sales across all channels integrated into one place, allowing you to manage it all at once.
Once in Orderhive there are lots of things that can be done. For instance, there is autofulfillment, auto inventory updates across sales channels, shipping labels and more.
In addition, you will have the power to make changes to orders as you need to. For instance you can create and manage wholesale orders through the commerce portal. You can also assign dropshippers and assign orders for them to complete. You can also track parcels with more than 300 shippers across the world.
Everything you need is included with this app that allow you to build a successful, automated business that gives you more time to sell on other channels. And you can reduce errors and avoid scenarios that are going to cost your business in the future.
Orderhive Inventory Highlights:
- A free app that can help you connect all your sales channels into one neat interface.
- Can manage dropshipping as well as other business models.
- Create product bundles and manage the inventory for all products with ease.
- Edit orders.
Ordersify: Order Exporter
If you want to make changes to your orders manually, or process your orders automated, then you might need to export orders. Ordersify is a simple way that you can export orders to a file and then make changes there. You can also import the orders back into Shopify to make the changes.
You can customize the template fully and create the ideal style for your business. There are lots of features with the drag and drop builder that helps you do this. You can also export your orders on an hourly or daily basis.
Ordersify: Order Exporter Highlights:
- Allows you to quickly export orders on an hourly or daily basis.
- Can edit orders once exported.
- Can be used to automate certain processes of your business.
- Not ideal, but a free app so good for those who are on a budget.
Final Word: Top 10 Shopify Edit Order Apps
Not every order is going to be completed right the first time. Customers might need to make changes to the order they’ve made. The apps above can help you with that. Some allow the customers to make the changes, some need your interaction and others require a lot of work. Whichever of the Shopify edit order apps you use, be sure that it matches your needs. So, which of the list will you use?