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8 Best Shopify SMS Apps – 2025
Last modified: January 6, 2025
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SMS Marketing ‑ Winback
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Privy
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Marsello: Email, SMS & Loyalty
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SMS, Web Push, Email‑ Firepush
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LiveRecover SMS Marketing & Cart Recovery
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Postscript SMS & MMS Marketing
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SMS Notification Cart Recovery
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Sticky Tools | 20 apps in one
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Tone SMS Marketing
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SMSBump SMS + MMS Marketing
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SMS Alert
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SMS & Messenger marketing Tobi
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Cartloop
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TxtCart SMS Marketing
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SMS is one of the best ways to keep in contact with your customers. Customers tend not to leave their mobile phones alone for very long. Many customers will check their phones for new messages before they go to bed, and it’s the first thing they do when they wake up. Therefore, you can build good revenue by utilizing SMS in your marketing with one of these best Shopify apps for SMS.
Shopify SMS Apps – Why Use Them?
Shopify SMS apps are excellent tools that can help you run manual and automated campaigns that reach audiences via their phones. Texts are rather non-intrusive ways of marketing and require very little dedicated time by you to implement them. Some campaigns can be automatic, based on behaviors your site’s AI can observe.
Other campaigns can take as little as a few seconds to create and send. It all depends on your needs at the time. Your creativity with SMS is the most important aspect when it comes to creating schedules and more.
And consumers will engage with SMS messages from brands. Research has shown that 80% of the US population uses SMS. And 91% of users will opt in to SMS marketing. The average customer will take just 3 minutes to read each of these messages. And engagement can improve with the use of a Shopify mobile app builder as well.
The ROI of SMS marketing is also very positive. The average ROI is 500% for SMS marketing. That means for every $1 you spend, you’re likely to get $5 in return.
8 Highly Recommended Shopify SMS Apps:
SMS Marketing ‑ Winback
You need to find a way to win back the two-thirds of visitors who abandon a cart on your website. And this app is one of the best ways to do that. It offers abandoned cart services through SMS that are reported to a have a 209% higher response rate than phone, email or Facebook. And if a customer has already made a purchase, then you can use this app to upsell to them, to increase order values and improve profitability.
This app is very clever. It will only send messages if the customer hasn’t responded to previous messages. If they’ve made a purchase, it will cancel the second and third messages that are scheduled to be sent (only three are sent). The same can be said when it does win-back campaigns on behalf of your brand.
This app is perfect for those who operate in the US and Canada. However, it does support international customers too. But it should be noted that charges are done on a per message basis and international customers can incur charges that are ten times more expensive than those based in the US and Canada.
SMS Marketing – Winback Highlights:
- Send SMS messages to win back customers across the world.
- Send upselling messages direct to customers.
- Intelligent delivery system, will only continue campaigns if customer takes no action.
- Can be up to 200% more effective than email or Facebook.
Privy
Privy is a multipurpose Shopify app that allows you to market your business in many different ways. For SMS you can send specific campaigns that be highly relevant to your audience. For instance, you can send abandoned cart text messages or a welcome message when someone is visiting your store for the first time.
Privy can also help with your email marketing. Once an account has been established with Privy you can send your first campaign. So, you can start earning money with Privy almost immediately, and therefore earn back the monthly cost for this app.
There are lots of great functions built into this app that will help you grow your email marketing list. Examples of these functions include spectacular looking banners and aesthetically pleasing exit-intent popups. This will help improve your email marketing list and grow your returning audience, the ones that are more likely to make a purchase.
Current customers can be shown upsell popups. These will improve order values and make the customer lifetime values increase significantly.
There are numerous other options to increase Shopify revenues with Privy. You can use audience targeting as a way to send more relevant content to audiences. Audiences can be targeted depending on where they are on your website, the value in their cart, the user’s device and other very effective statistics. By utilizing user behaviors you can offer a more personalized experience that has a positive impact on the end user.
Privy Highlights:
- Send SMS messages to your audience whether it is a welcome message or an abandoned cart message.
- There are numerous campaign triggers that can help to send automated messages and add personalization and relevant to campaigns.
- There is real-time reporting available so you can assess how campaigns perform and make significant changes to them.
- Can integrate with other email marketing platforms to create a strong, more powerful marketing option.
Marsello: Email, SMS & Loyalty
Connect with customers like you’ve never done before by creating automated retention marketing campaigns through several digital marketing avenues. This app will combine your loyalty program schemes with data-driven automation to offer campaigns that can be delivered through several different mediums including SMS and email.
The app can be used to collect and analyze data for one-off campaigns with customers. Or you can create much more lucrative, long-term campaigns that help bring customers back to your brand to spend more money with you. This app uses the latest technology to offer customers rewards for actions that they take thanks to your campaigns. For instance, you can reward customers when they click on a link within an SMS you’ve sent them.
Marsello: Email, SMS & Loyalty Highlights:
- Reward your best customers with this app and ensure you’re getting the best value from your customers.
- Send automated SMS campaigns to your customers to win them back or to get them to complete transactions they started on your phone.
- Welcome new customers with an email or SMS.
- Send long term campaigns or one-off campaigns via email or SMS.
SMS, Web Push, Email‑ Firepush
Firepush is used by hundreds of Shopify Plus stores to provide remarketing tools to help them improve revenues. The app, is one that can help you with automated email, web push notifications, SMS and messenger campaigns. This wide range of tools allows you to grow your business with ease, without spending hours trying to connect with customers who’ve abandoned your site for one reason or another.
The app allows you to send up to three automated SMS abandoned cart notifications to customers. This is a proven tactic that can help bring back customers who might have abandoned their cart. Considering that 67% of your visitors will abandon a cart before they complete a transaction, you need to have a way to recover them. Just recovering 10% of abandoned carts can improve your revenues by up to 30%.
The app can also be used to improve your customer service and retain customers. You can win-back customers and therefore improve your customer lifetime value. As it is less expensive to acquire old customers than new customers, this can be a very profitable option for your business.
SMS, Web Push, Email‑ Firepush Highlights:
- Create push and SMS campaigns that can help you reclaim lost abandoned carts.
- Add more value from existing customers with win-back campaigns.
- Free migration from other solutions if you’re thinking of moving.
- Can send many different types of campaigns across numerous marketing channels.
LiveRecover SMS Marketing & Cart Recovery
LiveRecover is a SMS marketing platform powering 1,000s of Shopify stores SMS abandoned cart recovery, SMS subscription management and various other text message marketing campaigns. With LiveRecover’s Shopify app you can easily grow an SMS list that will integrate your Shopify customer data to create powerful outbound marketing campaigns.
LiveRecover is easy to use and install. A simple 1 click install via Shopify and within minutes you will be able to setup abandoned cart recovery campaigns to generate more sales over SMS. The unique approach taken by LiveRecover is that the app sends every text message with a live human. No chat bots! This creates a much better experience for customers. Live SMS support means closing more sales and more positive customer sentiment.
LiveRecover SMS Marketing & Cart Recovery Highlights
- Human powered SMS marketing converts better than chat bots
- Powerful segments with Shopify customer data for relevant offers
- 5x ROI guarantee
- Easy to understand sales analytics for SMS marketing insights
- No contracts, month to month payments
Postscript SMS & MMS Marketing
SMS marketing can help you grow your store because it reaches customers on a tool that they use several times a day, almost every day. With this app, you’ll be able to grow a TCPA compliant subscriber list that will use Shopify data to build a strong text marketing campaign to drive former visitors to your website (whether new or old customers) back to your store. And you’ll be able to have two-way conversations with your customers.
The app can synchronize your store data within minutes and there are default marketing automations. These automations include abandoned cart recovery, shipping notifications, welcome messages and offers to loyal customers. These can be used within minutes of installing the app to your store.
The app will grow your subscriber count at the checkout, landing pages, through pop-ups, QR codes and by using integration partners. Therefore, it won’t be long before you can start to see the benefits of SMS marketing. And with enhancements like segmentation and automation, you can really start to optimize campaigns for greater success.
Postscript SMS & MMS Marketing Highlights:
- Create segments for content that is more relevant to your audience.
- Automate your SMS marketing to spend more time doing other marketing/running your business.
- Is TCPA compliant.
- Track your store’s revenue and ROI to see SMS marketing work for your business.
SMS Notification Cart Recovery
Reconnect with customers and send SMS alerts to customers more than 220 countries across the world. You can notify customers about new accounts, new orders, orders fulfilled, out for delivery, order cancellation and more. You can also collect more sales by sending automated abandoned cart emails to bring back customers.
The app works in stages by offering three text follow ups to those who’ve abandoned carts. The first follow up is sent ideally after one, four or ten hours. A second follow up can be send after 10 hours but before 24 hours are up and it can include an offer or discount to win the customer around and to get them to complete a transaction.
The final follow up can happen after 24 hours and up to 72 hours later. This follow up allows you to make the offer again or to collect feedback about whey the cart was abandoned.
All of these actions are automated, allowing you to spend more time working on other areas of your business.
SMS Notification Cart Recovery Highlights:
- Works in 220 countries.
- Can send several important updates about orders and other details.
- Can recover abandoned carts with a three follow up series.
- Can be integrated with Shipway app to inform customers about delivery.
Sticky Tools | 20 apps in one
There are times when you’re going to be looking not for one app, but for several. And this tool can help you probably solve many issues at the same time. With this app you will be able to reduce loading times for your website pages, reduce widget conflicts and improve conversions with ease.
There are more than 20 different functions that you can take advantage of from the EU Cookie Bar to the recently viewed products and it also includes a price drop or discount notification. Therefore, you can build a stronger website that will get you more sales.
The app is also great because you can save money on subscriptions. This is something that can help you improve productivity and profitability.
Sticky Tools | 20 apps in one Highlights:
- Takes just one click to install.
- Integrates with any Shopify theme.
- Includes more than 20 different functions.
- Notify audiences when there is a price drop on your website.
Tone SMS Marketing - Inactive
You can send texts to your customers with AI-enhanced human text message conversations. Customers can have two-way conversations with your brand. This can help improve revenue and trust with your brand. While at the same time, protecting your valuable time for other business activities.
The app uses SMS because it is twice as effective as emails and offers a 42% response rate.
Using the app can also help you to grow your list of SMS subscribers. This will help you to build an effective marketing campaign that will yield real results and more sales when you have a sale or want to increase revenues from a new product/service. You can also segment and target audiences based on past actions they’ve completed with your brand.
Tone SMS Marketing Highlights:
- Build two-way conversations with your audience through effective SMS marketing.
- Can recover carts with SMS marketing which can be up to twice as effective.
- Grow a subscriber list with ease.
- Segment subscriber lists.
SMSBump SMS + MMS Marketing - Inactive
SMS Bump is one of the most used SMS marketing and automations apps used by Shopify users. The app is built to be both TCPA and GDPR compliant. You can also integrate with major Shopify apps like Yotpo, Klaviyo and more to create advanced campaigns in seconds and track results as they happen.
The SMS flows can be very sophisticated and you can run your campaigns on autopilot, allowing you to focus on other business matters. The app can send abandoned cart reminders and win-back campaigns. And if you operate in the US, you’re able to send images and GIF SMS campaigns directly to your customers.
To help you make the most of your campaigns, you can segment campaigns by using several Shopify filters to target specific customer groups. And you can run split tests to ensure you’ve got optimized content for your audience.
SMSBump SMS + MMS Marketing Highlights:
- Run split testing to make your SMS messages more relevant and successful.
- Can collect subscribers instore if you use Shopify POS.
- Opt-out lists are kept so you can be sure you’re not sending content to those who’ve unsubscribed.
- Offers support and tracking of Shopify discount codes.
SMS Alert - Inactive
SMS alerts is an app that can send a host of notifications to your customers. This can include notifications about account creation, orders placed, orders fulfilled, orders cancelled and even price drops. This can help you bring customers back to your store with ease.
There are numerous benefits of using this app over other options, such as its wide use and it can send notifications to customers in 200 countries.
SMS Alert Highlights:
- Customers can receive information via their phones.
- Send price and stock alerts to customers.
- Can reach customers in 200 countries.
- Has a wide range of uses.
SMS & Messenger marketing Tobi - Inactive
This app works with both Facebook Messenger and SMS messages that can help you build a profitable business. This app will help you to recover abandoned carts with ease, allowing you to earn more revenue from potential customers who’ve already know your brand and are starting to trust it.
The app can help you cross sell and upsell other products to past customers. This can allow you to improve the customer lifetime value of your customers. All marketing messages can be automated, leaving you more time to complete other important business tasks while also helping you to grow your business’ revenues.
Other options for this app include discount code generator across SMS, asking for reviews across SMS and winning back past customers.
SMS & Messenger marketing Tobi Highlights:
- Use SMS and Facebook Messenger to build a strong, profitable business for your customers.
- Can cross sell and upsell to customers to improve revenues and lifetime value of customers.
- Winback customers who haven’t purchased from you in a while.
- Lots of campaigns can be automated.
Cartloop - Inactive
Humanize your entire customer lifecycle with a conversational text marketing platform that specializes in recovering those “annoying” abandoned carts.
How Cartloop is really Conversational
Cartloop works for brands that want to truly engage with shoppers in real-time, with real people behind each conversation. When a customer responds to your text, their replies are taken over by Cartloop’s live agents to help you recover up to 5x more abandoned carts.
Unlike other SMS service platforms, Cartloop is a fully managed service and offers full customer lifecycle support during each crucial touchpoint with your customers before and after they make a purchase. This includes:
- Assistance with failed transactions
- Personalized product recommendations
- Product-related information
- Shipping and delivery information
- Up-sells and cross-sells
TxtCart SMS Marketing - Inactive
TxtCart is an excellent tool that offers your brand the SMS marketing dimension. There are lots of different campaigns you can run with this app. These include abandoned cart recovery and customer winback campaigns. Just these two examples can help you improve the revenues of your business and help with growth and profitability.
Using the app, you can segment audiences into specific marketing groups, so you can send more relevant campaigns and improve responses and increase conversion ratios. You can even enhance SMS marketing campaigns by offering unique discount codes to individuals that only they can use on your store.
This app is very powerful and unique. But despite that versatility, it is simple to use and has lots of easy features you can use to improve performance. For instance, you can view great insights and analytics of campaigns. And if a visitor abandons a cart on your store, you can send them a unique URL so they can recover that cart quickly and without fuss.
TxtCart SMS Marketing Highlights:
- Use the vast array of analytics to assess how campaigns are working for your brand.
- Win customers back with campaigns targeting those who haven’t visited you for a specified amount of time.
- Create unique and detailed SMS campaigns to drive more and repeat traffic to your site.
- Segment audiences so you can create more effective, relevant campaigns that will have better results.
The Fascinating History of SMS
The story of SMS (Short Message Service) is one quirky ride from technical experiment to a global obsession that shaped how we communicate. Buckle up for the wild and weird history of texting!
From Nerdy Idea to Global Craze
Picture this: It’s the 1980s, and a bunch of engineers working on the GSM network are trying to figure out how to send short bits of data between phones. They were thinking about messages like, “Your voicemail is full,” but then came the big “aha” moment—what if people could send their own messages? Enter SMS.
The first-ever text? Sent on December 3, 1992, from Neil Papworth, a developer, to a Vodafone executive. The message? “Merry Christmas.” It’s a festive start for what would soon become the go-to method of communication for billions of people!
Fun and Wacky Facts About SMS:
- 160-Character Limit Magic: The SMS character limit isn’t just some random number. Friedhelm Hillebrand, the guy behind this, sat down and typed a bunch of sentences and figured most human thoughts fit neatly within 160 characters. Pretty genius, right? It’s like Twitter before Twitter was a thing!
- Birth of Text Lingo: SMS gave rise to text speak because, let’s be honest, no one has time to write full sentences when you’re squeezing a message into a tiny limit. So, “LOL,” “BRB,” and “OMG” became iconic shorthand. Also, the early versions of emojis—emoticons (remember
:-)?)—started here! - Speed Demons Unite: You think you can type fast? Meet Melissa Thompson, who set the world record by typing a 160-character text in 25.94 seconds. Her thumbs should have their own superhero cape.
- Texting: The Marketer’s Secret Weapon: Ever wonder why you get so many promotional texts? It’s because 98% of SMS messages are opened—way more than emails! Businesses figured out that texting customers about sales and events was pure gold, and now SMS marketing is a huge industry.
- 2FA Superstar: Forget WhatsApp and Facebook for a second. When it comes to securing your online accounts, SMS is the king. Two-factor authentication (2FA) sends you a secret code via SMS to make sure it’s really you logging in. It’s like a secret handshake, but digital.
- Texting in Numbers: Despite the boom of messaging apps, SMS is still holding its own. People sent 2.2 trillion texts globally in 2020. That’s a LOT of thumb action happening worldwide!
- Next-Gen Texting: RCS (Rich Communication Services): SMS is getting a facelift! RCS is bringing new features like typing indicators, read receipts, and even photo sharing. Think of it as the cooler, more modern cousin of SMS that’s rolling out globally.
Why SMS Still Rocks
Sure, apps like WhatsApp and iMessage might get all the attention now, but SMS is still the reliable grandparent of communication. It’s universal—whether you’ve got a fancy smartphone or a basic flip phone, SMS works. And it’s everywhere, especially in places where mobile data is scarce.
So next time you send a quick “TTYL” or get an SMS deal from your favorite brand, remember you’re part of a long, quirky history of how 160 characters changed the world!
Enhancing Customer Engagement with SMS
Personalize Your Messages
Personalization goes beyond using a customer’s name; it involves crafting messages that resonate with their past interactions and preferences.
Utilizing customer data to send personalized recommendations or reminders can significantly increase engagement.
This strategy makes customers feel valued and seen, which fosters a stronger connection to the brand.
Leverage Two-Way Conversations
Two-way SMS communication allows customers to reply and engage in a dialogue, which can enhance their experience and provide valuable feedback.
Encouraging questions or feedback through SMS not only engages customers but also gives businesses insights into customer needs and preferences. This interactive approach can build trust and loyalty, as customers appreciate a brand that listens and responds.
Offer Exclusive Deals
Exclusive deals sent via SMS make customers feel part of an elite group, which can boost engagement and sales.
Time-sensitive offers or special discounts for SMS subscribers can create a sense of urgency and encourage immediate action.
By providing value directly to their phones, customers are more likely to engage with the brand and take advantage of the offers.
Maximizing Sales with Shopify SMS Apps
Understand Your Audience
To effectively maximize sales with SMS apps, it’s crucial to segment your audience and tailor messages to fit different customer profiles.
Analyzing purchase history and customer behavior can lead to more targeted and relevant SMS campaigns.
Personalization based on these insights can significantly boost engagement and conversion rates.
Create Urgency and Exclusivity
Crafting messages that convey urgency, such as limited-time offers, can prompt quick action from customers.
Exclusivity, such as early access to sales for SMS subscribers, fosters a VIP feeling and can increase customer loyalty and sales. These tactics should be used sparingly to avoid diluting their impact over time.
Optimize Timing and Frequency
Timing is key; sending messages at the right time can lead to higher open rates and conversions. It’s important to consider time zones and customer habits when scheduling SMS blasts.
Additionally, finding the right balance in message frequency is essential to keep customers informed without overwhelming them, which could lead to opt-outs.
Conclusion: 8 Best Shopify SMS Apps
In today’s fast-paced e-commerce world, Shopify SMS apps are like your personal marketing sidekick, making it easy to connect with your customers in a fun, direct way. The best Shopify SMS apps bring your business into customers’ pockets with targeted texts, personalized offers, and automated reminders that are sure to grab their attention. Whether you’re sending abandoned cart nudges or exclusive discounts, SMS marketing lets you cut through the noise and speak directly to your audience. Plus, these apps are super easy to use and come with all the bells and whistles—like segmentation, automation, and compliance—so your texts always hit the right notes. Ready to make your marketing pop? Shopify SMS apps are your secret weapon for instant connection and boosted sales!
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How do Shopify SMS apps handle customer consent?
Shopify SMS apps typically include features for obtaining customer consent during checkout or via opt-in forms to comply with regulations.
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Are there any limitations on the number of SMS messages I can send?
Most Shopify SMS apps have different plans based on the volume of messages, with some offering unlimited messaging options.
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What metrics should be tracked to measure the success of SMS marketing?
Key metrics include delivery rates, open rates, click-through rates, and conversion rates. Monitoring these helps in understanding the effectiveness of your SMS campaigns and in making data-driven decisions.
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What are the best Shopify SMS apps?
Some of the best Shopify SMS apps include Postscript, Klaviyo, Omnisend, SMSBump, and Attentive. These apps offer a range of SMS marketing tools to help you engage with customers, recover carts, and boost sales.
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How do Shopify SMS apps work?
Shopify SMS apps integrate with your store to send targeted text messages directly to your customers. These can include order confirmations, shipping updates, abandoned cart reminders, promotions, and more.
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Can I automate my SMS marketing campaigns?
Yes, most apps like Postscript, SMSBump, and Omnisend allow for automation. You can set up triggers for things like cart abandonment, product recommendations, welcome messages, and post-purchase follow-ups.
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How does SMS marketing help increase sales?
SMS marketing has high open and response rates (up to 98% for SMS vs. around 20% for emails), making it an effective way to drive engagement, reduce cart abandonment, and offer time-sensitive promotions.
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Are there free Shopify SMS apps?
Yes, some apps like Postscript and SMSBump offer free plans with limited messaging volumes. These free plans are ideal for small businesses or stores just getting started with SMS marketing.
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Can I personalize SMS messages?
Absolutely. Apps like Klaviyo and Omnisend let you personalize SMS messages with customer names, product suggestions, and relevant offers based on their shopping behavior.
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How does segmentation work in SMS marketing apps?
Segmentation allows you to divide your audience into groups based on their behaviors, preferences, or demographics. This ensures that your messages are relevant to each customer, improving engagement.
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Can I integrate SMS marketing with other marketing channels?
Yes, apps like Omnisend and Klaviyo allow for multi-channel marketing, integrating SMS with email, Facebook, Instagram, and more. This gives you a unified platform to manage all your customer outreach.
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What kind of analytics do SMS apps provide?
Shopify SMS apps typically offer detailed analytics, including delivery rates, open rates, click-through rates, and conversions, so you can measure the effectiveness of your campaigns.
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How do I collect customer phone numbers for SMS marketing?
You can collect phone numbers using pop-ups, checkout forms, or through subscription-based incentives like discounts or giveaways. Many apps offer tools to help grow your SMS subscriber list.
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Can I use SMS for abandoned cart recovery?
Yes, SMS is a powerful tool for abandoned cart recovery. Apps like Postscript and SMSBump can send automated texts to remind customers of items left in their cart, encouraging them to complete the purchase.
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How much does it cost to use Shopify SMS apps?
Pricing varies by app and usage. For example, Postscript and SMSBump charge based on the number of messages sent, while Klaviyo has pricing tiers that include SMS based on your subscriber count.
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