Best 12 Shopify SMS Apps
Last modified: June 7, 2021
- SMS Marketing ‑ Winback
- Marsello: Email, SMS & Loyalty
- SMS, Web Push, Email‑ Firepush
- LiveRecover SMS Marketing & Cart Recovery
- SMSBump SMS + MMS Marketing
- Postscript SMS & MMS Marketing
- SMS & Messenger marketing Tobi
- SMS Notification Cart Recovery
- Tone SMS Marketing
- TxtCart SMS Marketing
SMS is one of the best ways to keep in contact with your customers. Customers tend not to leave their mobile phone alone for very long. Many customers will check their phones for new messages before they go to bed and it’s the first thing they do when they wake up. Therefore, you can build a good revenue by utilizing SMS in your marketing with one of the many Shopify SMS apps.
Why Use Shopify SMS Apps?
Shopify SMS apps are excellent tools that can help you run manual and automated campaigns that reach audiences via their phones. Texts are rather nonintrusive ways of marketing and require very little dedicated time by you to implement them. Some campaigns can be automatic, based on behaviors your site’s AI can observe.
Other campaigns can take as little as a few seconds to create and send. It all depends on your needs at the time. Your creativity with SMS is the most important aspect when it comes to creating schedules and more.
So, which 12 Shopify SMS apps do we recommend? Here is our list.
Filter between free and paid
SMS Marketing ‑ Winback
You need to find a way to win back the two-thirds of visitors who abandon a cart on your website. And this app is one of the best ways to do that. It offers abandoned cart services through SMS that are reported to a have a 209% higher response rate than phone, email or Facebook. And if a customer has already made a purchase, then you can use this app to upsell to them, to increase order values and improve profitability.
This app is very clever. It will only send messages if the customer hasn’t responded to previous messages. If they’ve made a purchase, it will cancel the second and third messages that are scheduled to be sent (only three are sent). The same can be said when it does win-back campaigns on behalf of your brand.
This app is perfect for those who operate in the US and Canada. However, it does support international customers too. But it should be noted that charges are done on a per message basis and international customers can incur charges that are ten times more expensive than those based in the US and Canada.
SMS Marketing – Winback Highlights:
- Send SMS messages to win back customers across the world.
- Send upselling messages direct to customers.
- Intelligent delivery system, will only continue campaigns if customer takes no action.
- Can be up to 200% more effective than email or Facebook.
Privy is a multi-purpose Shopify app that allows you to market your business in many different ways. For SMS you can send specific campaigns that be highly relevant to your audience. For instance, you can send abandoned cart text messages or a welcome message when someone is visiting your store for the first time.
Privy can also help with your email marketing. Once an account has been established with Privy you can send your first campaign. So, you can start earning money with Privy almost immediately, and therefore earn back the monthly cost for this app.
There are lots of great functions built into this app that will help you grow your email marketing list. Examples of these functions include spectacular looking banners and aesthetically pleasing exit-intent popups. This will help improve your email marketing list and grow your returning audience, the ones that are more likely to make a purchase.
Current customers can be shown upsell popups. These will improve order values and make the customer lifetime values increase significantly.
There are numerous other options to increase Shopify revenues with Privy. You can use audience targeting as a way to send more relevant content to audiences. Audiences can be targeted depending on where they are on your website, the value in their cart, the user’s device and other very effective statistics. By utilizing user behaviors you can offer a more personalized experience that has a positive impact on the end user.
- Send SMS messages to your audience whether it is a welcome message or an abandoned cart message.
- There are numerous campaign triggers that can help to send automated messages and add personalization and relevant to campaigns.
- There is real-time reporting available so you can assess how campaigns perform and make significant changes to them.
- Can integrate with other email marketing platforms to create a strong, more powerful marketing option.
Marsello: Email, SMS & Loyalty
Connect with customers like you’ve never done before by creating automated retention marketing campaigns through several digital marketing avenues. This app will combine your loyalty program schemes with data-driven automation to offer campaigns that can be delivered through several different mediums including SMS and email.
The app can be used to collect and analyze data for one-off campaigns with customers. Or you can create much more lucrative, long-term campaigns that help bring customers back to your brand to spend more money with you. This app uses the latest technology to offer customers rewards for actions that they take thanks to your campaigns. For instance, you can reward customers when they click on a link within an SMS you’ve sent them.
Marsello: Email, SMS & Loyalty Highlights:
- Reward your best customers with this app and ensure you’re getting the best value from your customers.
- Send automated SMS campaigns to your customers to win them back or to get them to complete transactions they started on your phone.
- Welcome new customers with an email or SMS.
- Send long term campaigns or one-off campaigns via email or SMS.
SMS, Web Push, Email‑ Firepush
Firepush is used by hundreds of Shopify Plus stores to provide remarketing tools to help them improve revenues. The app, is one that can help you with automated email, web push notifications, SMS and messenger campaigns. This wide range of tools allows you to grow your business with ease, without spending hours trying to connect with customers who’ve abandoned your site for one reason or another.
The app allows you to send up to three automated SMS abandoned cart notifications to customers. This is a proven tactic that can help bring back customers who might have abandoned their cart. Considering that 67% of your visitors will abandon a cart before they complete a transaction, you need to have a way to recover them. Just recovering 10% of abandoned carts can improve your revenues by up to 30%.
The app can also be used to improve your customer service and retain customers. You can win-back customers and therefore improve your customer lifetime value. As it is less expensive to acquire old customers than new customers, this can be a very profitable option for your business.
SMS, Web Push, Email‑ Firepush Highlights:
- Create push and SMS campaigns that can help you reclaim lost abandoned carts.
- Add more value from existing customers with win-back campaigns.
- Free migration from other solutions if you’re thinking of moving.
- Can send many different types of campaigns across numerous marketing channels.
LiveRecover SMS Marketing & Cart Recovery
LiveRecover is a SMS marketing platform powering 1,000s of Shopify stores SMS abandoned cart recovery, SMS subscription management and various other text message marketing campaigns. With LiveRecover’s Shopify app you can easily grow an SMS list that will integrate your Shopify customer data to create powerful outbound marketing campaigns.
LiveRecover is easy to use and install. A simple 1 click install via Shopify and within minutes you will be able to setup abandoned cart recovery campaigns to generate more sales over SMS. The unique approach taken by LiveRecover is that the app sends every text message with a live human. No chat bots! This creates a much better experience for customers. Live SMS support means closing more sales and more positive customer sentiment.
LiveRecover SMS Marketing & Cart Recovery Highlights
- Human powered SMS marketing converts better than chat bots
- Powerful segments with Shopify customer data for relevant offers
- 5x ROI guarantee
- Easy to understand sales analytics for SMS marketing insights
- No contracts, month to month payments
Humanize your entire customer lifecycle with a conversational text marketing platform that specializes in recovering those “annoying” abandoned carts.
How Cartloop is really Conversational
Cartloop works for brands that want to truly engage with shoppers in real-time, with real people behind each conversation. When a customer responds to your text, their replies are taken over by Cartloop’s live agents to help you recover up to 5x more abandoned carts.
Unlike other SMS service platforms, Cartloop is a fully managed service and offers full customer lifecycle support during each crucial touchpoint with your customers before and after they make a purchase. This includes:
- Assistance with failed transactions
- Personalized product recommendations
- Product-related information
- Shipping and delivery information
- Up-sells and cross-sells
SMSBump SMS + MMS Marketing
SMS Bump is one of the most used SMS marketing and automations apps used by Shopify users. The app is built to be both TCPA and GDPR compliant. You can also integrate with major Shopify apps like Yotpo, Klaviyo and more to create advanced campaigns in seconds and track results as they happen.
The SMS flows can be very sophisticated and you can run your campaigns on autopilot, allowing you to focus on other business matters. The app can send abandoned cart reminders and win-back campaigns. And if you operate in the US, you’re able to send images and GIF SMS campaigns directly to your customers.
To help you make the most of your campaigns, you can segment campaigns by using several Shopify filters to target specific customer groups. And you can run split tests to ensure you’ve got optimized content for your audience.
SMSBump SMS + MMS Marketing Highlights:
- Run split testing to make your SMS messages more relevant and successful.
- Can collect subscribers instore if you use Shopify POS.
- Opt-out lists are kept so you can be sure you’re not sending content to those who’ve unsubscribed.
- Offers support and tracking of Shopify discount codes.
Postscript SMS & MMS Marketing
SMS marketing can help you grow your store because it reaches customers on a tool that they use several times a day, almost every day. With this app, you’ll be able to grow a TCPA compliant subscriber list that will use Shopify data to build a strong text marketing campaign to drive former visitors to your website (whether new or old customers) back to your store. And you’ll be able to have two-way conversations with your customers.
The app can synchronize your store data within minutes and there are default marketing automations. These automations include abandoned cart recovery, shipping notifications, welcome messages and offers to loyal customers. These can be used within minutes of installing the app to your store.
The app will grow your subscriber count at the checkout, landing pages, through pop-ups, QR codes and by using integration partners. Therefore, it won’t be long before you can start to see the benefits of SMS marketing. And with enhancements like segmentation and automation, you can really start to optimize campaigns for greater success.
Postscript SMS & MMS Marketing Highlights:
- Create segments for content that is more relevant to your audience.
- Automate your SMS marketing to spend more time doing other marketing/running your business.
- Is TCPA compliant.
- Track your store’s revenue and ROI to see SMS marketing work for your business.
SMS & Messenger marketing Tobi
This app works with both Facebook Messenger and SMS messages that can help you build a profitable business. This app will help you to recover abandoned carts with ease, allowing you to earn more revenue from potential customers who’ve already know your brand and are starting to trust it.
The app can help you cross sell and upsell other products to past customers. This can allow you to improve the customer lifetime value of your customers. All marketing messages can be automated, leaving you more time to complete other important business tasks while also helping you to grow your business’ revenues.
Other options for this app include discount code generator across SMS, asking for reviews across SMS and winning back past customers.
SMS & Messenger marketing Tobi Highlights:
- Use SMS and Facebook Messenger to build a strong, profitable business for your customers.
- Can cross sell and upsell to customers to improve revenues and lifetime value of customers.
- Winback customers who haven’t purchased from you in a while.
- Lots of campaigns can be automated.
SMS Notification Cart Recovery
Reconnect with customers and send SMS alerts to customers more than 220 countries across the world. You can notify customers about new accounts, new orders, orders fulfilled, out for delivery, order cancellation and more. You can also collect more sales by sending automated abandoned cart emails to bring back customers.
The app works in stages by offering three text follow ups to those who’ve abandoned carts. The first follow up is sent ideally after one, four or ten hours. A second follow up can be send after 10 hours but before 24 hours are up and it can include an offer or discount to win the customer around and to get them to complete a transaction.
The final follow up can happen after 24 hours and up to 72 hours later. This follow up allows you to make the offer again or to collect feedback about whey the cart was abandoned.
All of these actions are automated, allowing you to spend more time working on other areas of your business.
SMS Notification Cart Recovery Highlights:
- Works in 220 countries.
- Can send several important updates about orders and other details.
- Can recover abandoned carts with a three follow up series.
- Can be integrated with Shipway app to inform customers about delivery.
Tone SMS Marketing
You can send texts to your customers with AI-enhanced human text message conversations. Customers can have two-way conversations with your brand. This can help improve revenue and trust with your brand. While at the same time, protecting your valuable time for other business activities.
The app uses SMS because it is twice as effective as emails and offers a 42% response rate.
Using the app can also help you to grow your list of SMS subscribers. This will help you to build an effective marketing campaign that will yield real results and more sales when you have a sale or want to increase revenues from a new product/service. You can also segment and target audiences based on past actions they’ve completed with your brand.
Tone SMS Marketing Highlights:
- Build two-way conversations with your audience through effective SMS marketing.
- Can recover carts with SMS marketing which can be up to twice as effective.
- Grow a subscriber list with ease.
- Segment subscriber lists.
TxtCart SMS Marketing
TxtCart is an excellent tool that offers your brand the SMS marketing dimension. There are lots of different campaigns you can run with this app. These include abandoned cart recovery and customer winback campaigns. Just these two examples can help you improve the revenues of your business and help with growth and profitability.
Using the app, you can segment audiences into specific marketing groups, so you can send more relevant campaigns and improve responses and increase conversion ratios. You can even enhance SMS marketing campaigns by offering unique discount codes to individuals that only they can use on your store.
This app is very powerful and unique. But despite that versatility, it is simple to use and has lots of easy features you can use to improve performance. For instance, you can view great insights and analytics of campaigns. And if a visitor abandons a cart on your store, you can send them a unique URL so they can recover that cart quickly and without fuss.
TxtCart SMS Marketing Highlights:
- Use the vast array of analytics to assess how campaigns are working for your brand.
- Win customers back with campaigns targeting those who haven’t visited you for a specified amount of time.
- Create unique and detailed SMS campaigns to drive more and repeat traffic to your site.
- Segment audiences so you can create more effective, relevant campaigns that will have better results.
Final Word: The Top 12 Shopify SMS Apps
If you want to grow your revenues you need to find ways to reach your customers. One of the best options is SMS marketing, which can be very effective. There are lots of great Shopify SMS apps that can help you do this, including those listed above. Which app will you install on your site to help you recover abandoned carts and open up new marketing opportunities?