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9 Best Shopify Live Chat Apps 2025
Last modified: January 6, 2025
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Vitals
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PingMe
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WillDesk
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Tidio
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BestChat
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Chatra
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Channel.io
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Flowio
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Conzia
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In the world of online shopping, having instant support is like having a personal shopping assistant ready to help at any moment, and that’s exactly what Shopify live chat apps bring to the table. Whether your customers have a question about sizing, shipping, or product details, live chat apps like Tidio, Gorgias, and LiveChat give you the power to respond in real-time, boosting customer satisfaction and increasing sales. These apps don’t just offer a basic chat box—they come with cool features like automated responses, chatbots that can handle FAQs, and integration with social media platforms to keep everything streamlined. Plus, they help you build a direct connection with your customers, making their shopping experience smoother and more personal. If you want to elevate customer service while keeping things fast and efficient, Shopify live chat apps are the way to go!
Why Have the Best Shopify Live Chat App?
Live chat is known to improve customer conversion and retention. It acts as a gateway for customers to speak to someone while online without the need to pick up the phone. They have the freedom to carry on with their other tasks while they speak to the customer service agent.
While using platforms like WhatsApp or Facebook Messenger, you can improve your website’s chat features, so the customer can continue with the chat even when they leave your website. Therefore, you improve the customer experience.
And live chat helps to improve the customer’s expectations. You can provide information from product details to expected delivery dates. You might also benefit from the other elements, such as saving the transcript for your customers to use later on.
Furthermore, you’ll want to choose an app that works on all devices, is easy to install, and does not require any developer knowledge. Some apps are free and others offer a free trial. Most of the Shopify apps are very quick and easy to get set up and running. A lot of the live chat apps work from a single dashboard, which can make it much easier to offer live chat over several different platforms.
Shopify Live Chat Apps — Our List:
Vitals
Vitals offers over forty functions to help you improve your Shopify website. These features are mixed over several areas of website marketing to improve results and conversions. Therefore, you can build a strong, more affluent website.
There are live chat options to help you communicate with customers using the popular Facebook system. Other useful functions include help with email marketing and collection of email addresses using features like the wheel of fortune to gamify your website. You can then collect reviews and place trust badges to offer social proof. You can also use Facebook to offer retargeting adverts.
Vitals Highlights:
- More than forty functions to improve your website.
- Help you with marketing such as email marketing.
- Use this app to collect reviews to improve trust.
- Live chat options so you can communicate with customers.
PingMe
This app will help you with live chat using Facebook, Instagram, and Whatsapp all managed from one dashboard. It will help you respond easily to customers and continue conversations after customers have left stores. Providing good customer service can help with customer retention and help you increase your profit.
PingMe makes the management of live chats easy. Even if you’re accepting live chats on different platforms, you can be sure that your chats are working seamlessly. All chats are managed from one dashboard, inside your website, making management easier. It also allows your customer to switch platforms if they need to.
PingMe Highlights:
- A great app for those who want to have live chat support.
- Uses live chat on Facebook, Instagram, and WhatsApp.
- Provide customers with excellent service, which can improve average cart values.
- Reduce customer churn, improve retention, increase cart values, and earn more profit.
WillDesk
This app allows you to use live chat through WhatsApp, email, Facebook, and more to manage all your website queries in one place. You can cut customer support time in half and increase the profitability of your website. This app is available in more than 40 languages, which makes it a great help for reaching international customers.
WillDesk allows you to manage all the customer service contacts in one simple place. Therefore, the customer can contact you by email before moving off to social media to discuss their problems.
WillDesk Highlights:
- A great customer service app.
- Use live chat, WhatsApp, email, and Facebook.
- Available in more than 40 different languages.
- Offers lots of support from numerous different avenues.
Tidio
This offers a customer service platform that offers live chat, chatbots, email messenger and Instagram chat to talk to customers. You can answer questions, solve their problems, etc. You can also offer self-service options and also free real-time support. This app is easy to install, mobile-friendly, and works on all devices.
The app also includes chatbot features that can improve your response time. And it works on Facebook and Instagram. Therefore, you can reach audiences on numerous platforms.
Tildo Highlights:
- Offers a range of customer service options.
- Offer live chat, chatbots, email, messenger, and Instagram chat.
- The app also allows for self-service.
- Easy to install and works across devices.
BestChat
With this app, you can offer answers to customers in real-time through any device on social media messaging systems, apps, and SMS. This can help with frustrations customers might have when they can’t find the answer to their query. You can customize the app with your brand colors and branding. It is also free to use for a year. It allows you to handle ten times the number of customers than that managed by email or phone. Furthermore, it also includes advanced data security.
BestChat Highlights:
- Allows your customers to find the answers they need in real-time.
- Engage customers on any device through social media messaging systems, apps, and SMS.
- Display core brand identities, including colors and branding.
- Handle ten times the number of customers than by phone or email.
Chatra
Chatra Live Chat is one of the better options for those looking to convert more visitors, answer questions and alleviate consumer concerns. You can use the information from the customer, which is presented to your customer service team, to offer the right information for the customer. And it can help improve conversions by knowing exactly what they want.
One of the best ways that it can help you reduce your brand’s costs is by improving the cart abandonment rate on your website. And you can monitor the performance of the website, monitor those on your website, and talk to customers on Facebook or Instagram.
You can also see what the customer is typing before they hit ‘send’ on their end. Therefore, you can prepare to answer them, before they have sent the message.
Chatra Highlights:
- Great way to add live chat to the website.
- Improve how you monitor visitors on your website.
- See what the customer is typing.
- Integrates with numerous third-party apps.
Channel.io
Channel.io offers great customer service for your brand. You can live chat with website users, utilize customer relationship management, and have team chats with members of your staff. Real-time chats are central to the app, allowing you to talk to customers without having to log into your website.
The app can also integrate with numerous other platforms including Instagram, Kakao Talk, Naver TalkTalk, and others. You can also manage and see customer data as you talk to them.
Channel.io Highlights:
- Offers live chat through integrated services.
- There are no limits.
- Works well for teams within the brand.
- Offers customer details while you’re talking to them.
Flowio
Flowio is one of the best all-in-one solutions to help you improve sales through various channels. There are lots of marketing tools on the app, including a popup creation tool, email, SMS, live chat, and more. All of this can be automatically integrated into the website to improve the customers’ experience. And you might see your sales grow by 30%.
You can use the excellent live chat, speaking to customers about queries/problems or sending out tailored marketing messages to get them to convert. And there are automations in place that can help you reduce your workload.
Flowio Highlights:
- An all-in-one solution, helping to save you money.
- Automated options reduce workload and grow your brand.
- Recover abandoned carts from customers, which can improve revenues by 20%.
- You can easily live chat with your customers.
Conzia - Inactive
This app will help you increase sales and conversions by offering live chat on your website through WhatsApp, Facebook, or Conzia. It is easy and quick to install, and you don’t need to be a web developer to make this work. The app works well for both desktop and mobile. You can also use this app to help you with lead retention, such as emails and addresses. It is also possible to send a transcript of the chat for free.
Conzia Highlights:
- Improve the sales flow of your website.
- Offer live chat on your website through WhatsApp, Facebook, or Conzia.
- Helps with lead generation, this app will collect the main details of your customers.
- Customers can also request a transcript of the chat.
The Surprising History of Live Chats
The history of live chat technology traces back to the early days of the internet, evolving significantly over time to become an essential tool for customer service and business communication.
1. Origins in the 1970s:
The concept of online messaging began with early technologies like CompuServe in the 1970s, which allowed users to send instant messages over a shared network. This was one of the earliest instances of real-time text communication that laid the groundwork for live chat as we know it today.
2. 1980s – Instant Messaging Emerges:
The development of Internet Relay Chat (IRC) in 1988 by Jarkko Oikarinen took instant messaging further by allowing multiple users to communicate in real-time chat rooms. IRC became widely popular among tech communities and early internet users.
3. 1990s – Commercial Live Chat Applications:
As the internet grew, businesses began exploring ways to offer real-time support to website visitors. In 1995, LivePerson was founded, becoming one of the first companies to offer live chat software specifically for business websites. It allowed businesses to interact with customers directly, helping to solve problems and answer questions in real-time, a major shift from traditional phone and email support.
4. 2000s – Explosion of Live Chat Solutions:
In the 2000s, live chat software became more sophisticated. With the rise of customer relationship management (CRM) tools and e-commerce, businesses adopted live chat as part of their customer service strategy. Platforms like Zendesk and Intercom began offering live chat as part of a suite of customer service tools, helping businesses track customer inquiries, improve response times, and streamline support.
5. 2010s – Integration with AI and Automation:
The 2010s saw a significant leap with the introduction of chatbots and AI-driven chat. Apps like Drift and HubSpot started offering automated live chat features, enabling businesses to answer frequently asked questions and route inquiries without human intervention. This made live chat not only a tool for real-time conversation but also an automation tool to handle high volumes of customer interactions efficiently.
6. Today – Omnichannel and Personalization:
Today, live chat is a key component of omnichannel customer service strategies. Apps like Tidio, Gorgias, and LiveChat integrate with social media, email, and customer service platforms, allowing businesses to offer personalized and consistent support across multiple channels. AI-driven bots, predictive text, and instant response times have made live chat indispensable in e-commerce, tech support, and even B2B communications.
Enhance Your Store with Shopify Live Chat Apps
Why Add Live Chat?
Implementing a live chat feature on your website can enhance your sales performance. This invaluable tool serves as an essential resource for addressing inquiries and effectively driving sales without coding skills.
Smart Features to Look For
When considering a live chat solution, prioritize features like self-help options, intelligent trigger systems, and efficient queuing mechanisms. These functionalities work harmoniously to minimize customer wait times and channel inquiries.
Choosing the Right App
When selecting chat applications for your e-commerce platform, opt for those that seamlessly combine automated chat responses with real-time interactions for handling intricate customer queries.
Maximizing Chat Efficiency with Shopify Live Chat Apps
Integration and Automation
Your choice of apps should seamlessly synchronize with your e-commerce store, allowing them to automate responses to frequently asked questions. This streamlines customer interactions and liberates your customer support agents.
Tracking and Analytics
Prioritize chat applications that offer robust tracking capabilities to measure the impact of your live chat support. This invaluable data empowers you to refine your strategies and enhance your customer service quality over time.
Costs and Plans
When exploring chat app options, it’s important to factor in your budget constraints. While many apps provide free tiers, opting for paid plans can unlock a plethora of advanced features.
Conclusion: 9 Best Shopify Live Chat Apps
When it comes to keeping customers engaged and happy, Shopify live chat apps are the ultimate game-changer. These tools aren’t just about answering questions—they’re about creating instant, meaningful connections that can turn curious browsers into loyal customers. With features like smart automation, chatbot integration, and real-time responses, apps like Tidio, Gorgias, and LiveChat give your store that extra edge. Plus, they help you stay on top of things across multiple platforms, making customer service smoother and way more personal. If you want to elevate your Shopify store and keep your customers coming back, live chat apps are the secret sauce to keeping things fun, fast, and customer-focused!
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Can I use multiple live chat apps simultaneously on my Shopify store?
While it’s possible to use multiple live chat apps, it’s generally recommended to stick with one to streamline customer support and avoid confusion for both customers and agents.
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Can I use Shopify live chat apps to provide support outside business hours?
Yes, indeed. Many Shopify live chat apps offer automated responses or chatbots that can assist customers even when your support team is offline, ensuring 24/7 availability.
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Do Shopify live chat apps offer multilingual support?
Some Shopify live chat apps support multiple languages, allowing you to provide assistance to a diverse customer base. Be sure to check each app’s language capabilities.
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What are live chat apps on Shopify?
Live chat apps allow Shopify store owners to interact with customers in real-time via chat windows on their website. These apps can answer questions, offer support, and help convert visitors into buyers.
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Can live chat apps increase sales?
Yes, live chat apps help reduce cart abandonment by offering instant support to customers who may have questions or hesitations before completing a purchase. This personalized assistance can boost conversions.
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How do Shopify live chat apps work?
Once installed, these apps provide a chat widget on your Shopify store. You can manage customer conversations in real-time, either through the app’s dashboard or on integrated platforms like Facebook Messenger, WhatsApp, or email.
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Do live chat apps offer automated responses or chatbots?
Yes, many apps like Tidio and Gorgias include chatbots that can handle common customer queries, such as order tracking or FAQs, without human intervention
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Are live chat apps mobile-friendly?
Yes, most live chat apps are mobile-friendly and allow store owners to respond to customers on the go via mobile apps or notifications
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How do live chat apps affect customer satisfaction?
Live chat apps significantly improve customer satisfaction by offering quick, real-time support, which reduces response times and resolves issues faster compared to email or phone support
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Do live chat apps integrate with CRM systems?
Yes, many live chat apps integrate with CRM systems to track customer data, previous interactions, and purchase history, helping businesses provide more personalized support.
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Can I customize the chat widget to match my store’s branding?
Yes, most apps like Tidio and LiveChat allow you to customize the appearance of the chat widget, including colors, fonts, and messages, to match your store’s branding
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Are there free Shopify live chat apps?
Yes, many live chat apps offer free plans with limited features. Tidio and Re offer free versions, though advanced features like automation or multi-channel support may require paid upgrades
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Can live chat apps track customer behavior?
Yes, many apps offer visitor monitoring tools that allow you to see which products customers are viewing, how long they’ve been on your site, and their location, enabling more targeted support.
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Do live chat apps help with customer retention?
Yes, live chat apps can enhance customer loyalty by offering immediate support and resolving issues quickly, making customers more likely to return for future purchases.
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Can I see chat history with customers?
Yes, most live chat apps keep a record of past conversations, making it easy to follow up with customers or reference previous support issues.
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