12 Best Shopify Feedback Apps - [2024]
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12 Best Shopify Feedback Apps – [2024]

Last modified: November 17, 2023

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Feedback is a very important part of running a business. Without it, you can’t make improvements to your website, business operations, products, and more that can help you improve store conversions. To help you collect feedback, you can use some of the many Shopify feedback apps available.

What Can Shopify Feedback Apps Do?

Shopify feedback apps can work in numerous ways. They can ask the customer for some feedback in a popup. This can be displayed after the customer has made a transaction on your website, has visited a specific page, or is about to exit.

Alternatively, you can have feedback collected via emails/SMS sent from an app to your customers. This can include an inbuilt survey that asks the customers for their thoughts or directs them to an online survey.

Some feedback apps will offer customers a reward for giving their opinions. This can be a great way to encourage engagement with audiences and improve the quality and volume of feedback you get. The more feedback you collect, the greater the accuracy of your findings and this can lead to better business decisions.

The choice of what style you have is up to you. The choice depends on several factors, including how you want to interact with your customers. You should also make sure that your Shopify feedback app is GDPR compliant, as you’ll be handling customer information, this is a vital component.

Feedback apps are perfect for improving sales. A good set of reviews can increase sales. About 93% of customers will want to read reviews before making a purchase. This isn’t just about reviews of products either, customers want to know what delivery is like, your customer service, and even how you process refunds. Reviews detailing this information can make a significant difference to your sales.

You might also be interested to know that a solid five-star rating isn’t always the best. Customers find this fake. So they’re looking to buy from companies that have a 4.5 star rating, rather than 5 stars.

Key Takeaways
1
Shopify Feedback apps are crucial for enhancing website and business operations, leading to improved store conversions.
2
These apps can collect feedback through popups, emails, or SMS, often including surveys.
3
Shopify Feedback apps aid in sales improvement, as around 93% of customers read reviews before purchasing.

 

Shopify Feedback Apps – Here’s our List of the 12 Top Choices:

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Free NPS Survey Feedback Poll

Free NPS Survey Feedback Poll

This app allows you to get feedback from customers by asking them to complete a survey immediately after they’ve made a purchase on your website. This information can be used then to improve the customers’ experience on your website. This can help you maximize conversions and improve revenues for your store.

The app allows you to customize your survey questions. Or you can use default ones that are listed on the app. You can then log all results from the survey on your website or export the feedback for analysis later.

Surveys are branded with your own branding, therefore, the customer doesn’t see any of the app’s imagery or information. And when you get a survey you will get an email notification. For help there’s also a database of information, tips and help for you to maximize the results of your website.

This app is also fully compliant with GDPR regulations, keeping you protected and reassuring audiences that their data is safe.

Free NPS Survey Feedback Poll Highlights:

  • Get customers to complete a survey as soon as they’ve completed a transaction.
  • Track the results of surveys so you can see how customers feel about you in real-time.
  • Export survey results to share with co-workers.
  • Brand the surveys and customize them to exactly how you want them to be.

Checkout Comments

Checkout Comments

This app allows you to add an input field for comments next to each product that the customer has purchased. This allows you to increase conversions on your website by having real reviews next to your ‘Add To Cart’ button. The review request will also be included within the confirmation email sent out to customers.

This app helps you to identify where your brand is performing better than competitors or where there is room for improvement. It can also help you to perfect your product descriptions with ease by matching what the customer has thought about a product against reality and the product description. If a customer thought a dress was going to be darker, for instance, perhaps the product description needs a slight change.

The app is super fast, so the experience for customers won’t be changed due to the use of the app.

Checkout Comments Highlights:

  • Build a catalog of reviews by having customers review products as soon as they’ve bought them.
  • A free app that helps you to keep costs low.
  • Moderate all reviews before they’re published on your website.
  • Request for review can be seen on the order confirmation page as well as within the confirmation email.
Keep Reading

Enhancing Customer Engagement Through Feedback

Understanding Customer Needs

Feedback apps play a crucial role in understanding customer needs.

They provide valuable insights into what customers like or dislike about your products or services.

This information is vital for making informed decisions and tailoring your offerings to meet customer expectations.

Improving Product Quality

Regular feedback helps in identifying any issues with your products.

By addressing these issues promptly, you can improve product quality, which in turn enhances customer satisfaction and loyalty.

Building Stronger Customer Relationships

Feedback apps facilitate direct communication with customers, allowing you to address their concerns and show that you value their opinions.

This engagement helps in building stronger, more personal relationships with your customers.

Optimizing Feedback Collection With Shopify Feedback Apps

Choosing the Right Feedback Tool

Selecting the right feedback app for your Shopify store is crucial.

Consider factors like ease of use, customization options, and the ability to analyze feedback effectively.

The right tool should align with your business needs and goals.

Encouraging Customer Participation

Encourage your customers to provide feedback by making the process simple and intuitive.

Offering incentives or making it part of the post-purchase experience can increase participation rates.

Analyzing Feedback for Actionable Insights

Collecting feedback is only the first step.

Analyzing this feedback to gain actionable insights is crucial for improving your business.

Look for trends and common themes in the feedback to identify areas for improvement.

Conclusion: 12 Best Shopify Feedback Apps

Feedback is an important part of building your website and brand. Use these Shopify Feedback apps to collect feedback, reviews, and more for your store to improve your success and grow your brand. Which of the apps will you choose to install?

FAQs
  • How do Shopify feedback apps handle negative reviews or feedback?

    Shopify feedback apps manage negative reviews by alerting owners, facilitating direct responses, and filtering inappropriate feedback, preserving online reputation.

  • How do Shopify feedback apps integrate with other marketing tools?

    Shopify feedback apps often integrate with email marketing, CRM, and analytics tools, enabling seamless data flow for more effective marketing based on customer feedback.

  • Can feedback apps integrate with other Shopify tools?

    Yes. This integration allows for efficient management of customer feedback within the broader ecosystem of your Shopify store, enhancing overall operational efficiency.

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