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Which are the 12 Shopify Feedback Apps?  – [2023]

Which are the 12 Shopify Feedback Apps? – [2023]

Last modified: July 4, 2022

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Feedback is a very important part of running a business. Without it you can’t make improvements to your website, business operations, products and more that can help you improve store conversions. To help you collect feedback, you can use some of the many Shopify feedback apps available.

What Can Shopify Feedback Apps Do?

Shopify feedback apps can work in numerous ways. They can ask the customer for some feedback in a popup. This can be displayed after the customer has made a transaction on your website, has visited a specific page or is about to exit.

Alternatively, you can have feedback collected via emails/SMS sent from an app to your customers. This can include an inbuilt survey that asks the customers for their thoughts or directs them to an online survey.

Some feedback apps will offer customers a reward for giving their opinions. This can be a great way to encourage engagement with audiences and improve the quality and volume of feedback you get. The more feedback you collect, the greater the accuracy of your findings and this can lead to better business decisions.

The choice of what style you have is up to you. And the choice depends on several factors, including how you want to interact with your customers. You should also make sure that your Shopify feedback app is GDPR compliant, as you’ll be handling customer information, this is a vital component.

Feedback apps are perfect for improving sales. A good set of reviews can increase sales. About 93% of customers will want to read reviews before making a purchase. This isn’t just about reviews of products either, customers want to know what delivery is like, your customer service and even how you process refunds. Reviews detailing this information can make a significant difference to your sales.

You might also be interested to know that a solid five-star rating isn’t always the best. Customers find this fake. So they’re looking to buy from companies that have a 4.5 star rating, rather than 5 star.

So, what are the top Shopify Feedback apps available? Here’s our list of the 10 top choices.

Filter between free and paid

Free NPS Survey Feedback Poll

Free NPS Survey Feedback Poll

This app allows you to get feedback from customers by asking them to complete a survey immediately after they’ve made a purchase on your website. This information can be used then to improve the customers’ experience on your website. This can help you maximize conversions and improve revenues for your store.

The app allows you to customize your survey questions. Or you can use default ones that are listed on the app. You can then log all results from the survey on your website or export the feedback for analysis later.

Surveys are branded with your own branding, therefore, the customer doesn’t see any of the app’s imagery or information. And when you get a survey you will get an email notification. For help there’s also a database of information, tips and help for you to maximize the results of your website.

This app is also fully compliant with GDPR regulations, keeping you protected and reassuring audiences that their data is safe.

Free NPS Survey Feedback Poll Highlights:

  • Get customers to complete a survey as soon as they’ve completed a transaction.
  • Track the results of surveys so you can see how customers feel about you in real-time.
  • Export survey results to share with co-workers.
  • Brand the surveys and customize them to exactly how you want them to be.

Checkout Comments

Checkout Comments

This app allows you to add an input field for comments next to each product that the customer has purchased. This allows you to increase conversions on your website by having real reviews next to your ‘Add To Cart’ button. The review request will also be included within the confirmation email sent out to customers.

This app helps you to identify where your brand is performing better than competitors or where there is room for improvement. It can also help you to perfect your product descriptions with ease by matching what the customer has thought about a product against reality and the product description. If a customer thought a dress was going to be darker, for instance, perhaps the product description needs a slight change.

The app is super fast, so the experience for customers won’t be changed due to the use of the app.

Checkout Comments Highlights:

  • Build a catalog of reviews by having customers review products as soon as they’ve bought them.
  • A free app that helps you to keep costs low.
  • Moderate all reviews before they’re published on your website.
  • Request for review can be seen on the order confirmation page as well as within the confirmation email.

Final Word: Top 10 Shopify Feedback Apps

Feedback is an important part of building your website and brand. Use these Shopify Feedback apps to collect feedback, reviews and more for your store to improve your success and grow your brand. Which of the apps will you choose to install? Let us know in the comments.

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