Email is very important when it comes to online shopping. Customers don’t want to be seeing addresses from free providers like Gmail, Yahoo or Hotmail. These are untrustworthy and make you seem like a very small, unprofessional, unreliable business. None of those points may be true, but you want to move away from the free email and look more committed to your brand.

One way to do this is to have an email address that reads like [email protected]. Unfortunately, Shopify doesn’t offer this for businesses at the moment. If you are hosted with Shopify, you need to find another way around this.

At the time of writing, most email hosting is done through third-party providers. Therefore, you need to find one of these solutions that you can use.

Here are some of the options that you can use.

Key Takeaways
1
Use Shopify’s email forwarding to direct messages from custom addresses to your primary email.
2
Consider Zoho Mail for up to ten free custom domain email addresses with easy setup.
3
Explore G Suite for a Gmail interface with your custom domain, or use Shopped Email for Shopify-specific solutions.

Email Forwarding

While Shopify doesn’t host email services, it does allow you to set up an unlimited number of email forwarding options. For instance, you can have your website with the domain name example.com and then have 100 emails with things like [email protected], [email protected], etc. When a customer sends an email to these addresses, the email will be forwarded to your primary email address.

This is a great option for those that don’t want to speak to customers through email but would rather call or send an instant message. But there are times when you have to email customers. And when you respond, the email address that receives the email, not the one that customers have entered, will appear in the author’s box. This can be confusing and if you’re using Gmail or Hotmail, this can look unprofessional again.

Therefore, this is a good, simple option when you’re looking to test functions on your website, but longevity is bad.

Therefore, you need to think of another option for you.

Zoho Mail

Zoho Mail is a professional service that allows you to have ten free email addresses for a custom domain. There are also packages available for those businesses that need more addresses than this. Zoho Mail is really easy to set up and requires very little technical knowledge. It is also a service that is free to use.

G Suite

For just a small amount each month, G Suite can be linked to your Gmail account so that you can use your custom domain name for emails. This can be a great option for those who like to use Gmail for email service. It offers a familiar environment for you.

Shopped Email

There is also the option to use Shopped Email service. This is something that Shopify merchants have access to. Custom emails are very easy to set up, safe and cost-effective.

The service can also manage complicated email migrations. This is very good for those businesses who’ve used other services before but would like to make a change for easier management.