Shopify Store Set Up

How to Enable Two-Step Authentication for SMS Messages on Shopify

Last modified: December 23, 2025

Two-step authentication is a good security process for your business to ensure that you are who you say you are. This protects your business from hacks, spam, and other fraudulent access to your account. So, here are the steps you need to enable two-step authentication for SMS on Shopify.

Key Takeaways

Enable two-step authentication in user account details, requiring SMS delivery method selection and mobile number verification.

Record and safeguard the ten recovery codes provided post-setup to prevent account lockout in case of mobile access issues.

Step 1 - Login

The first step is to login to your Shopify store.

Step 2 - Account

Now click on the ‘Setting’ section of your Shopify dashboard. Then head to the ‘Account’ button on the options that appear.

Step 3 - Name

Here you and your staff will be listed. It will also include all the permissions that you’ve given to your customers. Find your name on your website and click on it.

Step 4 - Enable Two-Step Authentication

Scroll down to find the two-step authentication section on your user account details and then click on the button that allows for two-step authentication.

Step 5 - Password

You will now need to enter your account password.

Step 6 - SMS Delivery

Now you will see a small dialog box appear. This will tell you to select the method of delivery of the code to enable two-step authentication. Be sure to select the box named ‘SMS Delivery’. Click next when you’re ready to continue.

Step 7 - Enter Number

Now you need to enter the number for your mobile device. Double check that the number you’ve entered is accurate. Click on the next button and a code will be sent to your phone. Enter the six digital code.

Now every time that you enter your account, a new code will be sent to your phone for you to enter. Once the code has been used, it will expire.

Step 8 - Confirm

After you’ve finished this step, you can click on the ‘Confirm’ button. This will complete the process.

Step 9 - Codes

There will also be a list of ten codes. These are there to recover your account if you should lose your mobile or can’t access the code from the SMS. Write these down and keep them safe. Otherwise you’ll be locked out of your account.

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FAQs

What should I do if I lose my phone and can’t receive the SMS for two-step authentication?

If you lose access to your phone, you should contact Shopify support immediately. They can assist in verifying your identity and restoring access to your account.
Is two-step authentication required for all Shopify users?

Two-step authentication is not mandatory for all Shopify users, but it is highly recommended for added security, especially for store owners and administrators.
How often will I need to use two-step authentication to log into my Shopify account?

Two-step authentication is typically required whenever you log in from a new device or browser, or after a certain period of time has elapsed since your last authentication.

Enhancing Shopify Security with Two-Step Authentication

Understanding the Importance of Two-Step Authentication

Two-step authentication adds a crucial layer of security to your Shopify store.

By requiring both a password and a verification code, it significantly reduces the risk of unauthorized access.

This method is increasingly important in today’s digital landscape, where traditional one-step authentication may fall short in protecting sensitive data.

Benefits of Implementing Two-Step Authentication

Two-step authentication significantly reduces the risk of unauthorized access to Shopify stores. It adds an extra layer of security by requiring a second form of verification beyond just the password.

This method is particularly effective against common cyber threats, enhancing overall store safety.

Managing Two-Step Authentication for Multiple Users

Shopify allows store owners to set up two-step authentication for each user, ensuring comprehensive security across all accounts.

This feature is crucial for stores with multiple users, providing individualized security settings.

It helps maintain a high level of security for all administrative and staff accounts.

Alternative Two-Step Authentication Methods

Using Authenticator Apps

Authenticator apps offer a secure alternative to SMS, with another option being adding a CAPTCHA, which can also provide an additional layer of security.

After enabling two-step authentication, select ‘Authenticator App’ and follow the instructions to scan a QR code using your chosen app.

This method generates a time-sensitive code for each login attempt, providing enhanced security.

Physical Security Keys

For those preferring physical devices, Shopify supports security keys like YubiKey.

These keys, used via USB or NFC, provide a tangible way to secure your account.

Remember, each device is unique, so you’ll need to set up keys for each device you use.

Shopify Mobile Prompts

Shopify also offers mobile prompts as a two-step authentication method.

This feature sends notifications to your mobile device whenever your account is accessed from a new device, adding an extra layer of monitoring to your store’s security.

Reminders For Enabling Two-Step Authentication for SMS Messages on Shopify

Reliability of Mobile Network

When using SMS for two-step authentication, the reliability of the mobile network is crucial.

Delays or failures in receiving SMS codes can hinder access to the Shopify account.

It’s important to ensure a stable and strong mobile network connection for timely receipt of authentication messages.

Security of Mobile Devices

The security of the mobile device receiving the SMS is equally important.

If the device is compromised, the SMS codes can be intercepted, posing a risk to account security.

Regularly updating safety and security features and being vigilant about device security is key to safeguarding the authentication process.

Conclusion: How to Enable Two-Step Authentication for SMS Messages on Shopify

Enabling two-step authentication on your Shopify store is a great way to secure your site from criminals who might try to gain access. It can prevent hacks by adding an extra layer of security beyond just a password. And if your account is ever compromised, two-step authentication can aid in recovering from hacks by ensuring that only authorized users can regain access.

Remember to try and do this for all staff members. It will secure your site and protect you from fraud. Although it might be harder for you to gain access to your store.

Just be sure that your phone is always accessible. So charge it regularly.

Written by:

Lindsey Perry

I have 5+ years of experience with Shopify and 15+ years of experiences on other eCommerce platforms. My theme reviews are designed to help store owners find the best theme for them.