11 Best Shopify WhatsApp Apps - 2026
Last modified: January 6, 2025
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Reamaze Live Chat Helpdesk CRM
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WhatsApp Chat - Live Chat
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WhatsApp Chat + Abandoned Cart
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WhatsApp Chat + Cart Recovery
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WhatsApp & SMS Cart Recovery by Shipway
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WhatsApp Chat and Share
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WhatsApp & Messenger Marketing
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WhatsApp Chat Marketing
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WhatsApp, Skype LiveChat Share
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WhatsApp + SMS Notifications
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WhatsApp Live Chat & Share
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Reamaze Live Chat Helpdesk CRM
WhatsApp can help you significantly, not just with adding live-chat to your website but with your CRM. This is about ensuring customers are given help and offers that are relevant to them. This app is centered around the CRM aspect, but that isn’t the limit of this app. The functionality allows you to connect with customers through chat, email, social, SMS, voice, and WhatsApp.
To help you get started, there are live demos and training. This can help you become better at delivering excellent customer service through WhatsApp and other aspects of this app.
You can manage all kinds of chats through your website. This includes adding chatbots that can help you reduce the time that you’re servicing customers by having the AI take over some responsibility. In addition, you can send customers recommended products through the chat system to help them find what they want.
Finally, this app can help you build more profits through unique features. For instance, you can create automated engagement campaigns triggered by behaviors such as time on page, referral site, order count, items in cart and even exit intent. This reduces the manual actions you have to take, while improving profits.
Reamaze Live Chat Helpdesk CRM Highlights:
- Deliver fast, convenient and accurate customer support for better customer experiences.
- Build an AI powered, multistep chatbot to support customers and help them purchase on your site.
- Use AI to predict customer sentiment and sell them relevant products.
- Show status pages that alert customers about backorders, delays to orders and out-of-stock products.
WhatsApp Chat - Live Chat
Adding chat functionality to your website has never been easier than with this Shopify WhatsApp app. Once installed, you can connect customers directly with chat agents. Then you can offer customers great customer service, coupons and other information that will increase your website’s conversions.
Setting up the chat functionality on your website is really easy. The app comes pre-configured with a call-to-action button, message templates and anything else you might need to offer customers great service. All you really need to do to get started is to enter in your phone number and press the enable button in the setup wizard.
During customization, you can change the WhatsApp number, message, button size, color, and icon. You can also select the position of the button on the screen. You can also select whether you want to enable chat to visitors on mobiles, desktops, or both.
WhatsApp Chat - Live Chat Highlights:
- Customize chat visuals so they match your brand.
- Connect with your site’s visitors directly in real-time.
- Configuration is completed for you.
- Get started with just your WhatsApp number.
WhatsApp Chat + Abandoned Cart
This Shopify WhatsApp plugin allows you to do so much more than just chat with your visitors. It is a complete marketing package that allows you to capture visitor information and push them to complete transactions on your store. And with the automation available, you can be spending more time bringing customers to you.
The first feature of this WhatsApp app is the live chat. This allows you to speak, in real-time, to your visitors. You can offer them relevant products and discounts to convert them into sales. In addition, you can have automated abandoned cart recovery messages, order notifications and delivery updates.
Therefore, your customers can be kept up-to-date with their orders. This can help you build trust with your audience and prevent unnecessary conversations between customers and support teams. By automating many of the processes, you can also switch focus from marketing and customer service to order fulfillment, improving every aspect of your business model.
There are lots of customization options with this app. For instance, there are 50 premium chat and share button designs you can use, as well as additional customization options available to make your buttons more aligned to your brand’s design.
And all of this is available without the need to add any code to your website.
WhatsApp Chat + Abandoned Cart Highlights:
- Improve your marketing with automation.
- Preconfigure messages that can include discount codes to recover sales.
- Live chat functionality to help you communicate with customers.
- Customization options to integrate the app seamlessly with your brand.
WhatsApp Chat + Cart Recovery
Speak to your customers in real-time through this app that utilizes the WhatsApp functionality. You can have an unlimited number of chats with this app, unlike some others that limit you depending on the pricing plan you choose. The app also offers a share button to help you reach new audiences and recover abandoned carts. You can also send order confirmation, fulfillment and tracking notifications through WhatsApp.
There are several new WhatsApp Chat widgets you can use on your site. These can be utilized in a way that allows you to keep the WhatsApp design to fit seamlessly into your design.
Your chat doesn’t have to be on all the time either with this app. You can set times when you’re going to be available. This can be a great feature to reduce disappointment. In addition, you can choose which pages the WhatsApp button is available on, including the home, product, collection, pages, articles and thank you page.
You can also turn visitors into your brand ambassadors by getting them to share your pages to their contacts list. In addition, you can create preconfigured messages, with discount codes and checkout URLs, to recover lost sales.
WhatsApp Chat + Cart Recovery Highlights:
- Choose where to display your WhatsApp button on your site.
- Turn visitors into brand ambassadors.
- Chat with customers in real-time.
- Recover lost customers with cart abandonment emails.
WhatsApp & SMS Cart Recovery by Shipway
Use modern-day solutions to notify your customers with WhatsApp & SMS Cart Recovery App, created by Shipway. The app allows you to send WhatsApp & SMS Notifications for Abandoned Cart Recovery, which has a high opening rate.
The app enables you to send automated WhatsApp reminder notifications to your customers for their abandoned shopping carts, alongside follow-ups on the same at different time intervals. Also, the app will with the stats on how many of your customers have recovered their shopping carts with a successful purchase.
You can use the app for marketing via WhatsApp and SMS also. This allows you to send custom notifications in order to thank customers for their successful purchases, promote new products, and offer discounts on your stores. The Notification template is fully customizable according to your requirements.
WhatsApp & SMS Cart Recovery Highlights:
- Send WhatsApp & SMS notifications to 220 countries.
- Custom sender ID available.
- Custom notification templates are available
- Automatically add discounts in the abandoned checkout URLs.
WhatsApp Chat and Share
Connect instantly and directly with store visitors. You can offer them support or coupons that turn them from browsers into customers with just a few lines of support. The effect on your business can be outstanding, and you could see profits substantially grow.
The biggest advantage of using WhatsApp as a chat platform is that when the customer leaves your site, you can still chat with them and convert that lead into a sale. There are few other platforms that allow this (Facebook being another option).
There are numerous features of this app that make it a perfect solution if you want WhatsApp Chat on your site. For instance, you have control on what devices the WhatsApp app is shown on, you can also customize the location and other elements of the WhatsApp button.
You can have multiple agents on the app, to allow you to speak to more than one customer at a time. In addition, you have analytics, to see how many times your number has been clicked upon.
WhatsApp Chat and Share Highlights:
- A free app that allows you to communicate with your website visitors.
- Recover lost sales with cart abandonment.
- Control what devices the WhatsApp buttons appear on.
- Customize many elements of the WhatsApp button.
WhatsApp & Messenger Marketing
With a group of prebuilt chat plugins, pop-ups and more, you can power your store with a range of features. This includes a WhatsApp messenger that allows you to speak directly with your customers. The app has been found to help some businesses to improve their open and click rates within email to be three or four times more powerful.
This app is very versatile and can be used with numerous other software systems like PushOwl, MailChimp and more to increase sales.
Even though there are pre-designed chat plugins, popups and checkboxes, you can customize them in a simple editor. You can then make these go live on your site for a professional-looking design. As soon as a visitor lands on your site, you can start to collect their information, and this can be used to recover abandoned carts and lost sales.
You can also customize the popup setting options to determine when, where and how often the popup will display to customers. The intuitive tools allow you to automate messenger campaigns that can automatically recover abandoned cart.
WhatsApp & Messenger Marketing Highlights:
- Pre-designed chat plugins, popups, and checkboxes for you to use on your site.
- A free app for your website, helps to keep costs down.
- Recover abandoned carts easily.
- Can be used with numerous other apps.
WhatsApp Chat Marketing
WhatsApp Chat Marketing is an easy-to-use, low-cost Shopify WhatsApp app. It comes with powerful features, including a live chat button that allows you to communicate with your customers in real-time. You can capture your visitor’s WhatsApp number when they click on the add-to-cart button. And then using this information, you can create automated marketing campaigns that can include cart recovery, order confirmation, tracking and more.
The WhatsApp Live Chat Button is quick to configure and can be designed so it fits seamlessly into your website’s design. This can include the color and location of the button on your website.
The add-to-cart feature that captures their WhatsApp number is great because it allows you to initiate the abandoned cart recovery process, even if the customer doesn’t go to the checkout. All messages to your customers can be prebuilt, and they can be sent out with just one click and can come from your brand’s WhatsApp number.
This app is available in many different languages including English, Portuguese and Spanish. While the app is low cost, you will be charged per message. For instance, the cost for the USA is $0.05. Most of the world; however, is $0.075 per message.
WhatsApp Chat Marketing Highlights:
- Communicate with customers in real-time.
- Automated abandoned cart recovery process.
- Available in three languages.
- Capture the visitor’s WhatsApp number before they’ve gone to the checkout.
WhatsApp, Skype LiveChat Share
This app isn’t just for WhatsApp, but that doesn’t mean that it should be discounted. The range of features that allow you to host live-chat on your website are immense. With good live chat on your website, you can build trust with your customers and grow your website’s revenue and brand exposure.
You can communicate with your audience through WhatsApp, Viber, Skype, and more. And with many of the options, there are sharing buttons that allow them to share products/content with contacts on their social media channel.
The App is free to install, but there are additional charges. This will depend on which live chat service you use. However, you will not be charged for using WhatsApp.
All buttons can be customized, positioned and enabled on your site with relative ease. The designs are all responsive. Therefore, they will appear great on any device.
WhatsApp, Skype LiveChat Share Highlights:
- Customize buttons and appearance to make them unique to your store.
- Chat with customers in real time.
- Allow sharing of your content/buttons.
- Free to install, additional charges may apply.
WhatsApp + SMS Notifications
This WhatsApp app is less about communicating in real-time with your audience, but rather about keeping them up-to-date with their order. You can send several notifications from order confirmation to review requests, all automatically and easily.
You can also send out abandoned cart emails that include a cart URL that allows the customer to complete the transaction.
The app is really simple to install and use. And you can say which events you want to send messages about.
WhatsApp + SMS Notifications Highlights:
- Seven events which messages can be sent out for.
- Decide which events can have messages sent for.
- Easy to install and setup.
- Recover abandoned carts.
WhatsApp Live Chat & Share
This low-cost WhatsApp marketing app allows you to communicate directly with customers and allows them to share your content with their contacts. This helps to build revenues through more satisfying customers, plus a greater level of traffic through peer recommendations.
In addition to these two main features, you will get abandoned cart recovery options. Customers will be reminded about their carts on your store and given a URL to complete the transaction. With this feature alone, you could grow your revenue by 10-40%. The customer would have had to have gone to the checkout page for this to happen.
The app is supported on iOS and Android. It is easy to install and setup, allowing you to focus more on servicing your customers and less on installing the app.
The app is frequently updated by the developers and this has led to new features being added. For example, the abandoned cart feature is a new option for users.
WhatsApp Live Chat & Share Highlights:
- Low-cost WhatsApp App.
- Can contact customers directly and give them great online customer service.
- Recover abandoned carts.
- Easy to install and setup.
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Can I integrate other messaging platforms with Shopify alongside WhatsApp?
Yes, many Shopify apps support multi-channel messaging, allowing integration with platforms like Messenger, SMS, and email, in addition to WhatsApp.
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Are there any limitations to using WhatsApp for Shopify stores?
WhatsApp has benefits, but it also has limitations. For example, it limits daily message sending, particularly for business accounts, and might not be the primary messaging app in some regions.
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Are there any security concerns when integrating WhatsApp with Shopify?
Shopify WhatsApp apps prioritize user data security and comply with data protection regulations. Regular updates and patches ensure a secure communication environment for both merchants and customers.
Why WhatsApp Apps are Essential for Shopify Stores
Enhanced Customer Engagement
WhatsApp is not just a messaging app; it’s a platform where people spend a significant amount of their time. Integrating WhatsApp into your Shopify store allows you to tap into this user base, offering real-time customer support and instant responses, which can significantly enhance user engagement and trust.
Higher Open and Click-Through Rates
Chat app messages, especially those on WhatsApp, have shown to have 3 to 4 times higher open and click-through rates compared to emails. This makes it a potent tool for marketing and customer outreach, ensuring that your messages are not just sent but also seen and acted upon.
Reaching a Younger Demographic
If a significant portion of your target audience is under 40 or primarily consists of teenagers, WhatsApp is a platform you cannot afford to ignore. Its widespread popularity among younger demographics makes it a crucial channel for businesses targeting this age group.
Choosing the Right WhatsApp App for Your Store
Features and Functionality
Different WhatsApp apps offer varied features. While some focus on customer support, others might be more geared towards marketing. It’s essential to assess the features of each app and align them with your store’s needs.
Price and Affordability
While some apps offer free plans, others might charge a monthly fee. It’s crucial to balance the features offered with the price to ensure you’re getting value for your money.
User Reviews and Ratings
Always check the app store ratings and user reviews. These can provide insights into the app’s performance, reliability, and user-friendliness, helping you make an informed decision.
Conclusion: 11 Best Shopify WhatsApp Apps
WhatsApp is one of the best apps for you to use to communicate with your audience. The apps included in this list are some of the best Shopify WhatsApp apps that allow you to speak to visitors to your store, as well as recover abandoned carts. Which app will you use?
