8 Shopify Feedback Apps 2026
Last modified: August 16, 2026
| # | Image | Name | Price / month | Rating |
|---|---|---|---|---|
| 1 |
|
Zigpoll
|
Free + from $39/mo | (506) |
| 2 |
|
Vitals
|
From $29.99/mo | (2,801) |
| 3 |
|
Okendo
|
Free + from $19/mo | (1,318) |
| 4 |
|
Reputon Customer Reviews
|
Free + from $9.99/mo | (1,078) |
| 5 |
|
Hulk NPS Post Purchase Survey
|
Free + from $25/mo | (64) |
| 6 |
|
POWR: Customer Survey & Poll
|
Free + from $11.99/mo | (51) |
| 7 |
|
Feedback Rebates
|
— | — |
| 8 |
|
Testimonial Master
|
— | — |
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Data first, opinion second: we track usage across 3.5+ million Shopify stores daily, and have since 2017. The stats tell us what merchants actually use; our editors rank the final picks by quality, pricing, and fit.
Zigpoll
Ideal for: Stores that want to ask customers the right questions everywhere
Zigpoll is the strongest pure feedback tool here, and its perfect rating from a real base of stores backs that up. It runs surveys wherever a customer will answer them: post-purchase on the thank-you page, on-site while they browse, and through email and SMS afterward. That range lets you catch attribution, satisfaction, and product feedback in one app.
The AI-assisted insights turn raw responses into themes you can act on, rather than a spreadsheet you never open. For a store serious about listening to customers and using what they say, Zigpoll is a focused, well-built choice. It is a survey tool at heart, so pair it with a reviews app if you also need public product reviews.
Zigpoll Highlights:
- Post-purchase, on-site, email, and SMS surveys
- Attribution, NPS, and product-feedback questions
- AI-assisted insights from responses
- Perfect rating across a genuine base of stores
- A survey tool, not a reviews app
Vitals
Ideal for: Stores that want feedback tools bundled with everything else
Vitals earns its place because feedback is one of more than forty tools it bundles into a single subscription. Alongside reviews and upsells, it includes ways to gather and show customer input, so a store can collect feedback without paying for a standalone app. For a shop that wants a lot of functionality under one bill, that consolidation is the appeal.
The trade-off is depth. A dedicated survey app like Zigpoll goes further on question types and analysis than a bundled feature can. If you already run Vitals for its other tools, though, using its feedback features first is a sensible way to start. It is proven across a large base of stores.
Vitals Highlights:
- Feedback tools bundled with 40+ others
- Reviews, upsells, and more in one subscription
- One bill instead of several apps
- Less depth than a dedicated survey tool
- Proven across a large base of stores
Okendo
Ideal for: Brands that want surveys alongside reviews and loyalty
Okendo brings feedback into a full customer-marketing platform. Its Surveys product captures zero-party data, the preferences and motivations customers share directly, which you can then use to segment email and personalize the store. Because it sits next to Okendo’s reviews, loyalty, and referral tools, the feedback you collect feeds the rest of your marketing rather than sitting in isolation.
This suits growing and established brands that treat customer input as a channel, not a one-off survey. The trade-off is cost and scope, since the fuller feature set sits on the higher plans, so a store that only needs a simple survey will find it more platform than the job requires. See how many stores run Okendo in our dataset.
Okendo Highlights:
- Surveys that capture zero-party data
- Feedback tied into reviews and loyalty
- Segment email and personalize with responses
- Fuller feature set on the higher plans
- Strong fit for established brands
Reputon Customer Reviews
Ideal for: Collecting customer feedback as public reviews
Reputon treats reviews as the feedback channel, which for many stores they are. It sends review requests after purchase, gathers ratings and comments, and can route happy customers toward public review sites while surfacing unhappy ones to you privately. That split lets you protect your public reputation while still hearing the criticism you need.
It holds a high rating from a large base of stores and carries Shopify’s Built for Shopify badge, so it is a dependable pick. If your idea of feedback is star ratings and written reviews rather than survey questions, Reputon covers that cleanly. For NPS and on-site polls, pair it with a survey app.
Reputon Highlights:
- Review requests sent after purchase
- Routes happy customers to public reviews
- Surfaces unhappy feedback to you privately
- Built for Shopify badge, high rating
- Reviews rather than survey-style feedback
Hulk NPS Post Purchase Survey
Ideal for: Measuring satisfaction with a simple NPS survey
This app does one focused job: measuring customer satisfaction with NPS surveys on the checkout and thank-you pages. It asks the classic recommend-us question at the moment a customer just bought, when the experience is fresh, and tracks the score over time so you can see whether changes help.
It is a lightweight, single-purpose tool rather than a full feedback platform, which is the point for a store that just wants an NPS pulse. If you need branching surveys, on-site polls, or attribution questions, a broader survey app will serve better. For a clean, standard NPS measurement, this covers it.
Hulk NPS Highlights:
- NPS surveys on checkout and thank-you pages
- Captures satisfaction at the point of purchase
- Tracks your score over time
- Lightweight and single-purpose
- Not a full survey platform
POWR: Customer Survey & Poll
Ideal for: Simple post-purchase surveys and polls
POWR’s survey app lets you build multi-question surveys and polls to gather post-purchase feedback, with no code and a familiar drag-and-drop editor. It fits a store that wants to ask a few questions after checkout, or run an occasional poll, without adopting a dedicated feedback platform. Setup is quick and the free tier makes it easy to try.
It is a straightforward tool rather than a deep analytics platform, so responses are simpler to collect than to analyze at scale. For light, occasional feedback it does the job, and it slots in easily if you already use other POWR apps. For serious survey programs, a specialist tool goes further.
POWR Survey Highlights:
- Multi-question surveys and polls, no code
- Post-purchase feedback collection
- Drag-and-drop editor, quick setup
- Free tier to start
- Simple rather than analytics-heavy
Feedback Rebates
Ideal for: Trading a small rebate for detailed feedback
Feedback Rebates takes a different angle: it offers customers a small rebate in exchange for detailed feedback on their order. The incentive lifts response rates well above a plain survey, which makes it useful when you need real, considered input rather than a quick rating, for example after a new product launch or a packaging change.
The model suits stores with the margin to fund the rebates and a genuine need for depth. It is a niche tool rather than an everyday reviews or NPS app, so treat it as a way to run focused feedback campaigns rather than a permanent widget. Used deliberately, it gathers the kind of detail most surveys miss.
Feedback Rebates Highlights:
- Rewards customers for detailed feedback
- Higher response rates than a plain survey
- Useful after launches or packaging changes
- Suited to stores with margin to fund rebates
- A campaign tool, not an everyday widget
Testimonial Master
Ideal for: Collecting and displaying customer testimonials
Testimonial Master focuses on gathering and showing customer testimonials, the longer-form, story-style feedback that a star rating cannot capture. It gives you a way to collect quotes and display them in tidy layouts on the homepage or a dedicated page, which works well for services, high-consideration products, and brands that sell on trust.
It is testimonial-first rather than a survey or NPS tool, so pair it with a survey app if you also need structured feedback. When the goal is to showcase what customers say in their own words, though, it does that job simply. Keep the testimonials fresh and specific, and they will carry more weight than a wall of generic praise.
Testimonial Master Highlights:
- Collects longer-form customer testimonials
- Displays them on the homepage or a page
- Strong fit for services and trust-led brands
- Testimonial-first, not a survey tool
- Simple to set up and manage
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How do Shopify feedback apps handle negative reviews or feedback?
Shopify feedback apps manage negative reviews by alerting owners, facilitating direct responses, and filtering inappropriate feedback, preserving online reputation.
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How do Shopify feedback apps integrate with other marketing tools?
Shopify feedback apps often integrate with email marketing, CRM, and analytics tools, enabling seamless data flow for more effective marketing based on customer feedback.
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Can feedback apps integrate with other Shopify tools?
Yes. This integration allows for efficient management of customer feedback within the broader ecosystem of your Shopify store, enhancing overall operational efficiency.
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What is the difference between reviews and surveys for feedback?
Reviews and surveys collect different things. A review is public, tied to a product, and doubles as social proof for other shoppers. A survey is private, asks the specific questions you choose, and is meant to inform you rather than persuade a buyer. Many stores run both: reviews to build trust on the product page, and surveys to understand why customers behave the way they do.
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How do I get more customers to answer surveys?
Timing and effort decide response rates. Ask at a natural moment, on the thank-you page right after purchase or a couple of weeks after delivery, and keep it short, ideally one or two questions. Make it answerable in a tap on a phone. A small incentive, like points or a discount, lifts responses further. The fewer clicks you ask for, the more answers you get.
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How should I handle negative customer feedback?
Treat it as useful, not a threat. Route unhappy responses to you privately so you can reply and fix the issue before it becomes a public review. Look for patterns rather than reacting to one-offs, and act on the problems that come up most. When you change something a customer flagged, tell them, since a resolved complaint often turns into a loyal buyer.
Choosing a feedback app
Start with the question you most need answered. If you want to understand why customers buy or churn, a survey tool like Zigpoll fits. If you need a satisfaction pulse, an NPS app does it. If public reviews or testimonials are the goal, choose a tool built for those. Many stores run two: one to collect structured feedback privately, and one to show social proof publicly. Match the app to the kind of feedback you will actually act on.
