Okendo for Shopify — Usage Statistics

Okendo is a customer marketing platform built around reviews. It started as a reviews and user-generated-content tool and grew into a suite that also covers loyalty, referrals, quizzes, and surveys, all meant to turn one-time buyers into repeat customers. It is aimed at growing and established DTC brands rather than a store's first week, which shows in our data: the stores running it tend to be more mature, with larger app stacks and premium themes. If reviews and retention are central to how you sell, Okendo is one of the more complete options.

The reviews core is the strongest part. Okendo collects photo and video reviews through post-purchase emails, then displays them with AI summaries and searchable keywords so a shopper can find the feedback that matters to them. Beyond reviews, the loyalty and referral tools reward repeat purchases and word of mouth, quizzes guide shoppers to the right product, and surveys capture first-party data you can use in email. It syndicates reviews to Google and connects to the major email and ad platforms, so the content and data feed the rest of your stack. The trade-off is scope and cost: there is a free tier for small stores, but the features that make Okendo worth choosing sit on the higher paid plans.