Managing Exit Employee on Your Shopify Business [2024]
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What to Do when an Employee Leaves Your Shopify Business

Last modified: December 19, 2023

FAQ
What to Do when an Employee Leaves Your Shopify Business
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As you grow, you might discover that you need to hire new staff for your Shopify business. There are different types of staff that you can hire for your business. The first is the traditional staff member that is paid a salary. They can be part-time or full-time depending on your needs. The next is a contract staff member, this is when you have staff who are employed for short periods of time that are specified. This is great for seasonal businesses.

Another option is to have freelancers. Blog writers, website designers, marketers, and accountants can be hired on this basis.

When you hire, there is going to be some employee churn. Research has found that about 50% of all staff will leave within the first 18 months of employment. Some sectors and businesses can experience a much higher level of staff turnover.

So what should happen on your Shopify website when a staff member leaves? Unfortunately, it isn’t as simple as sending them their final paycheck.

Key Takeaways
1
Change personal passwords immediately to prevent unauthorized access and potential security breaches.
2
Update general passwords, especially those shared with the departing employee, to safeguard your business data.
3
Remove the employee from your website’s staff area to avoid confusion and maintain professional integrity.
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Step 1 – Change Their Personal Passwords

The first thing you should do is to change all the passwords that the user had for the Shopify website. Their email should be deactivated with a forwarding email setup that will redirect all their email to another address. This allows you to monitor communications that are being sent to them and look out for important information.

If you gave them their staff account on your Shopify website, this should also be deactivated quickly. There are numerous cases of former employees using their old credentials to access a former employer’s website and collecting information off it for new employers or criminal activities.

A breach in your security like this can be very painful and really harm your organization. So be sure that you don’t leave this to chance.

Even if the employee doesn’t have any bad intentions towards you, they might get their details stolen by criminals who use their old account to gain access.

Step 2 – General Passwords

Now you might need to change any passwords that might have been compromised while the employee was working with you. For instance, if you gave them access to the main website credentials, or yours, while they were employed.

Again, this is for the same reason. However, this is more important. If they have the credentials for anyone else, then they are more likely to have written them down, and so are easier to steal for someone else. Also, it can implicate anyone else in any malicious activities that do take part.

That is why it is essential to have a digital policy for your website that states staff members shouldn’t share passwords. Be sure to tell all staff members to make changes to their passwords as well.

Step 3 – Remove from Website

If you have a staff area, be sure that you remove them from your website. This will stop people from being confused when they try to speak to someone from your website that no longer works for you.

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Conclusion: What to Do when an Employee Leaves Your Shopify Business

When you grow your Shopify business, hiring someone is probably a logical step. And that means you will also experience staff turnover. Luckily, you can use the steps above to help you manage staff leaving while keeping your website safe. You can also use a staff management app for your Shopify store, like this one here, to help you.

FAQs
  • What steps should I take to protect intellectual property when an employee leaves?

    Conduct an exit interview to remind the employee of their obligations regarding confidentiality. Secure all sensitive information and intellectual property they had access to.

  • How do I handle client communications after an employee leaves?

    Inform clients about the employee’s departure. Assign a new contact person within your organization to maintain continuity and reassure clients of uninterrupted service.

  • How do I handle the transition of responsibilities to other team members?

    Plan a transition strategy for the departing employee’s responsibilities. Provide training and support to other team members taking over these tasks to ensure a smooth transition.

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