Gorgias for Shopify — Usage Statistics
Gorgias runs on 5.7% of the 3,500,000+ Shopify stores across our full detection dataset. For how its share is moving right now, see app trends.
#11 most-used app in our datasetGorgias is a Shopify app used by 5.7% of the Shopify stores in our dataset, ranking #11 among all apps we track. The figure reflects the app detected on live storefronts, not App Store install counts.
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Gorgias adoption trend
Gorgias has slipped from 9.2% to 7.1% of the stores scanned each month over recent months. See all Shopify trends →
Gorgias pricing
- Starter plan$10/month
- Basic plan$60/month
- Pro plan$360/month
- Advanced plan$900/month
Gorgias is a customer support helpdesk built for ecommerce. Instead of a generic ticketing tool, it pulls your Shopify order data straight into each conversation, so an agent can see what a customer bought, edit or refund an order, and reply without leaving the inbox. It brings email, live chat, and social messages into one place.
More recently it has leaned into AI: an agent that resolves common tickets on its own, a shopping assistant that answers product questions, and automations that draft replies and route conversations. For a store handling real support volume, the appeal is fielding more requests without adding headcount.
Where it leads: Gorgias is the most used customer support app on Shopify in our data, and the reason is focus. It is built around the store, so every ticket carries order context and agents can act on orders directly, which generic helpdesks cannot. The AI tools now deflect a real share of routine questions before a human sees them.
Who it suits: Established brands with genuine support volume. The stores running Gorgias tend to be larger, with sizable catalogs and around a dozen other apps installed, which fits a tool built and priced for teams fielding a lot of tickets. A small store with the odd email will find it heavier than it needs.
The cost to weigh: Support at scale is not cheap. A starter plan is affordable, but the tiers climb quickly, and pricing has historically been tied to ticket volume, so the cost grows with your inbox. Price it against how many conversations you actually handle, not the entry number.
Worth knowing: Its rating, 4.2 out of 5 across more than 600 reviews, sits a little below some rivals, often reflecting the price and complexity rather than the core product. If a simple live chat is all you need, a lighter app may fit better. Gorgias earns its place when support is a serious part of the operation.
Apps installed alongside Gorgias
| # | App | % of stores | Usage |
|---|---|---|---|
| 1 |
 Klaviyo
Email Marketing |
85.9% | |
| 2 |
 Yotpo
Product reviews |
36.8% | |
| 3 |
 Loox ‑ Product Reviews App
Product reviews |
31.3% | |
| 4 |
 Judge.me Product Reviews App
Product reviews |
30.7% | |
| 5 |
 Rebuy Personalization Engine
Checkout - Other |
29.4% | |
| 6 |
 Triplewhale
Analytics |
26.5% | |
| 7 |
 Recharge
Subscriptions |
26.1% | |
| 8 |
Rebuy Smart Cart
Upsell and cross-sell |
16.6% | |
| 9 |
 Swym Wishlist
Wishlists |
16.3% | |
| 10 |
 Trustpilot
Marketing - Other |
14.6% |
Themes commonly running Gorgias
| # | Theme | % of stores | Usage |
|---|---|---|---|
| 1 | Dawn |
13.5% | |
| 2 | Prestige |
5.8% | |
| 3 | Impulse |
4.7% | |
| 4 | Impact |
3.5% | |
| 5 | Broadcast |
3.1% | |
| 6 | Horizon |
2.4% | |
| 7 | Symmetry |
2.0% | |
| 8 | Palo Alto |
1.8% | |
| 9 | Focal |
1.6% | |
| 10 | Be Yours |
1.6% |
Store types using Gorgias
By business model
- Subscription 28.0%
- Multichannel & Marketplaces 12.3%
- Wholesale / B2B 5.6%
- Print on Demand 2.4%
- Dropshipping 2.3%
By what they sell
- Apparel & Accessories 48.9%
- Health & Beauty 27.8%
- Food, Beverages & Tobacco 21.4%
- Home & Garden 16.9%
- T-Shirts 15.0%
- Clothing 5.7%
Examples of stores running Gorgias
- stevemadden.com
- colourpop.com
- deathwishcoffee.com
- doreandrose.com
- mellowsleep.com
- beminimalist.co
Store owners can request removal of their domain from example listings.
Frequently asked questions
How popular is the Gorgias Shopify app?
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What apps are used alongside Gorgias?
Which Shopify themes use Gorgias most?
How this data works
This figure comes from live detection: we scan Shopify storefronts and read the apps each one runs, then express it as a share of the 3,500,000+ stores in our dataset. It is a share of every store in our dataset, not just recently scanned stores, so it moves more slowly than the month-over-month figures on our trends page. We report what is currently detected, not historical installs or Theme Store / App Store counts.
Independent by design: rankings are determined solely by live detection data. Affiliate relationships never affect what ranks or how stores are counted. Read the full methodology →
Citing this data
Free to cite and republish with a link to shopthemedetector.com. Use these figures in articles, reports, and marketing pages. No permission request needed. Quote the date you read the page, since the numbers recompute daily.
ShopThemeDetector, "Gorgias Shopify app usage statistics", 2026. https://shopthemedetector.com/shopify-apps/gorgias
