Shopify Inbox for Shopify — Usage Statistics
Shopify Inbox runs on 4.7% of the 3,500,000+ Shopify stores across our full detection dataset. For how its share is moving right now, see app trends.
#16 most-used app in our datasetShopify Inbox is a Shopify app used by 4.7% of the Shopify stores in our dataset, ranking #16 among all apps we track. The figure reflects the app detected on live storefronts, not App Store install counts.
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Shopify Inbox adoption trend
Shopify Inbox has climbed from 0.1% to 9.8% of the stores scanned each month over recent months. See all Shopify trends →
Shopify Inbox is Shopify's own free messaging app, so it plugs straight into the admin with nothing extra to install or connect. It pulls conversations from your online store chat, the Shop app, and social into one place, so you answer customers without hopping between tools. Because it is first-party and free, it is one of the most widely installed apps across the stores we track.
The app has grown past simple live chat. It now runs an AI assistant that answers product and policy questions from your own catalog, suggests items, and shares discounts inside the conversation, with quick replies and automated greetings for the routine questions. You still control its tone. For most stores it covers pre-sale chat without adding cost or a second login.
The default front door for store chat. Free, native, and already tied to your products and orders, so there is nothing to integrate or maintain. For a store adding live chat for the first time, this is the obvious first stop.
Its reach tells the story. It sits among the most-installed apps in our data, which is what you would expect from a free tool Shopify ships and promotes. That ubiquity is about zero friction, not a considered buying decision.
It rewards bigger catalogs. Stores running Inbox tend to carry large product ranges, where an AI assistant fielding product questions saves real time. A single-product shop will use a fraction of what it offers.
It is chat, not a helpdesk. Inbox handles conversations, not tickets. Once volume outgrows chat, or you need email, macros, SLAs, and a shared agent queue, you graduate to a dedicated helpdesk. Treat Inbox as the front door, not the whole support desk.
Apps installed alongside Shopify Inbox
| # | App | % of stores | Usage |
|---|---|---|---|
| 1 |
 Judge.me Product Reviews App
Product reviews |
47.5% | |
| 2 |
 Klaviyo
Email Marketing |
32.4% | |
| 3 |
 Loox ‑ Product Reviews App
Product reviews |
20.8% | |
| 4 |
 Recharge
Subscriptions |
16.3% | |
| 5 |
 Countdown Timer
Countdown timer |
14.5% | |
| 6 |
 PageFly ✦ AI Page Builder
Page builder |
9.2% | |
| 7 |
 Yotpo
Product reviews |
8.4% | |
| 8 |
 Trustpilot
Marketing - Other |
7.3% | |
| 9 |
 Instafeed ‑ Instagram Feed
Marketing - Other |
7.2% | |
| 10 |
 Omnisend Email Marketing & SMS
Email Marketing |
7.2% |
Themes commonly running Shopify Inbox
| # | Theme | % of stores | Usage |
|---|---|---|---|
| 1 | Dawn |
15.9% | |
| 2 | Horizon |
6.8% | |
| 3 | Prestige |
5.2% | |
| 4 | Impulse |
3.8% | |
| 5 | Ella |
2.2% | |
| 6 | Impact |
2.1% | |
| 7 | Concept |
2% | |
| 8 | Symmetry |
2% | |
| 9 | Be Yours |
1.7% | |
| 10 | Broadcast |
1.7% |
Store types using Shopify Inbox
By business model
- Subscription 17.5%
- Multichannel & Marketplaces 5.5%
- Wholesale / B2B 4%
- Print on Demand 2.9%
- Dropshipping 2.4%
By what they sell
- Apparel & Accessories 45.5%
- Home & Garden 22.7%
- Health & Beauty 20%
- Clothing 15.1%
- Food, Beverages & Tobacco 10.8%
- T-Shirts 9.9%
Examples of stores running Shopify Inbox
- vibeourplus.com
- haloven.com
- dungrani.com
- kellyfelder.com
- shuddhswad.shop
- waldorleather.com
Store owners can request removal of their domain from example listings.
Frequently asked questions
How popular is the Shopify Inbox Shopify app?
Is Shopify Inbox a good Shopify app?
What apps are used alongside Shopify Inbox?
Which Shopify themes use Shopify Inbox most?
How this data works
This figure comes from live detection: we scan Shopify storefronts and read the apps each one runs, then express it as a share of the 3,500,000+ stores in our dataset. It is a share of every store in our dataset, not just recently scanned stores, so it moves more slowly than the month-over-month figures on our trends page. We report what is currently detected, not historical installs or Theme Store / App Store counts.
Independent by design: rankings are determined solely by live detection data. Affiliate relationships never affect what ranks or how stores are counted. Read the full methodology →
Citing this data
Free to cite and republish with a link to shopthemedetector.com. Use these figures in articles, reports, and marketing pages. No permission request needed. Quote the date you read the page, since the numbers recompute daily.
ShopThemeDetector, "Shopify Inbox Shopify app usage statistics", 2026. https://shopthemedetector.com/shopify-apps/inbox
