Zendesk for Shopify — Usage Statistics
Zendesk runs on 1.3% of the 3,500,000+ Shopify stores across our full detection dataset. For how its share is moving right now, see app trends.
Zendesk is a Shopify app used by 1.3% of the Shopify stores in our dataset. The figure reflects the app detected on live storefronts, not App Store install counts.
Zendesk adoption trend
Zendesk has slipped from 1.7% to 1.4% of the stores scanned each month over recent months. See all Shopify trends →
Zendesk is an enterprise customer support platform. It pulls email, live chat, phone, and social messages into one ticketing system, then layers on automation, macros, and reporting so a support team can handle volume without losing track. On Shopify it connects through an integration that gives agents order and customer context inside a ticket, rather than living natively in the Shopify admin.
In our data Zendesk sits mid-table among support tools by store count, on a bit over a thousand live Shopify stores. Those stores skew larger and more app-heavy than average, which fits a platform built for teams handling real support volume across several channels. It is a choice made by established stores with a support operation, not a small shop wanting a quick chat widget. The panels below show where it ranks and the themes its stores run.
Built for scale and multichannel: Zendesk's strength is unifying email, chat, phone, and social into one queue with automation and reporting. If your support spans channels and real volume, that structure is the draw.
Heavier than Shopify-native helpdesks: it is a full platform rather than a Shopify-first app, so it brings more power but also more setup and cost than tools like Gorgias that live inside the Shopify workflow. Its Shopify integration is functional rather than deep.
Who it suits: an established store with a support team and multichannel volume, especially one already standardized on Zendesk elsewhere in the business. A small store with light tickets will find it more than it needs.
Pricing read: Zendesk is a paid, seat-based subscription billed through Zendesk rather than a simple Shopify app fee, and it scales with agents and features. Weigh the cost and setup against the volume of support you actually handle.
Apps installed alongside Zendesk
| # | App | % of stores | Usage |
|---|---|---|---|
| 1 |
 Klaviyo
Email Marketing |
75.3% | |
| 2 |
 Yotpo
Product reviews |
34.6% | |
| 3 |
 Loox ‑ Product Reviews App
Product reviews |
30.6% | |
| 4 |
 Judge.me Product Reviews App
Product reviews |
29.2% | |
| 5 |
 Recharge
Subscriptions |
24.8% | |
| 6 |
 Countdown Timer
Countdown timer |
19.5% | |
| 7 |
 Trustpilot
Marketing - Other |
18.8% | |
| 8 |
 Hotjar Install
Analytics |
18.8% | |
| 9 |
 Swym Wishlist
Wishlists |
18.5% | |
| 10 |
 Rebuy Personalization Engine
Checkout - Other |
17.5% |
Themes commonly running Zendesk
| # | Theme | % of stores | Usage |
|---|---|---|---|
| 1 | Dawn |
13.5% | |
| 2 | Impact |
5.6% | |
| 3 | Prestige |
4.8% | |
| 4 | Impulse |
4.1% | |
| 5 | Focal |
2.7% | |
| 6 | Symmetry |
2.5% | |
| 7 | Horizon |
2.1% | |
| 8 | Concept |
2% | |
| 9 | Broadcast |
2% | |
| 10 | Warehouse |
2% |
Store types using Zendesk
By business model
- Subscription 26.6%
- Multichannel & Marketplaces 11%
- Wholesale / B2B 5.1%
- Print on Demand 1.9%
- Dropshipping 1.7%
By what they sell
- Apparel & Accessories 46.8%
- Home & Garden 22%
- Health & Beauty 20.1%
- Food, Beverages & Tobacco 15.6%
- T-Shirts 14.2%
- Electronics 10.6%
Examples of stores running Zendesk
- belroshop.com
- store.sho.com
- row.representclo.com
- popflex.com
- snocks.com
- representclo.com
Store owners can request removal of their domain from example listings.
Frequently asked questions
How popular is the Zendesk Shopify app?
What apps are used alongside Zendesk?
Which Shopify themes use Zendesk most?
How this data works
This figure comes from live detection: we scan Shopify storefronts and read the apps each one runs, then express it as a share of the 3,500,000+ stores in our dataset. It is a share of every store in our dataset, not just recently scanned stores, so it moves more slowly than the month-over-month figures on our trends page. We report what is currently detected, not historical installs or Theme Store / App Store counts.
Independent by design: rankings are determined solely by live detection data. Affiliate relationships never affect what ranks or how stores are counted. Read the full methodology →
Citing this data
Free to cite and republish with a link to shopthemedetector.com. Use these figures in articles, reports, and marketing pages. No permission request needed. Quote the date you read the page, since the numbers recompute daily.
ShopThemeDetector, "Zendesk Shopify app usage statistics", 2026. https://shopthemedetector.com/shopify-apps/zendesk
