Customers like to know that they can contact you if they have any questions, problems or want to have some advice. Therefore, they want you to add your contact details to your website. All Shopify themes have an option that allows for a quick built-in contact form to be added to any store.

These are fairly easy to add to a ‘Contact’ page. And on these pages you can add other information like email addresses, physical addresses, telephone numbers, social media accounts and more. You can also have a live chat function added to your website, but this is different to your contact information.

To create a ‘Contact’ page with all the important information, follow these instructions.

Key Takeaways
1
To add contact info on Shopify, log in, create a contact page with details, add a form, publish, and add it to the menu.
2
Test your contact form thoroughly to ensure it’s working correctly.
3
Regularly update your contact information to ensure it’s current and accurate.

Step 1 - Login

The first step is to login to your Shopify admin page.

Step 2 - Create A Page

Now you need to create a new page by going to ‘Online Store’ and then ‘Pages’. On this menu, you should find and click on the option that says ‘Add Page’.

Step 3 - Page Title

Give your page a title, like ‘Contact Us’ or ‘Speak to us’.

Step 4 - Contact Information

Now you can add your contact information. You can make certain aspects of the contact information interactive. For instance, you could have a Facebook and Twitter button that takes the visitor directly to your product/business page on the respective social media channels.

For the email address, it is best that you don’t add your email address in the clear like [email protected]. This is often scraped by bots for use in spamming campaigns. Instead, you want to have a generic title like ‘Email Our Support Team’ and then use a link creator to add in this code:

Mailto:[email protected]

Replacing the [email protected] with your email address. This is harder for bots to scrape.

Step 5 - Add Contact Form

Now you should add the contact form. This can be done by simply changing the template of the page from page to page.contact. This will automatically add a contact form to your website.

Consider adding an FAQ section to the contact page, as it can help customers find answers to common queries quickly, potentially reducing the number of support inquiries.

Step 6 - Publish

When you’ve made all the changes that you need to, you can publish the page. Don’t worry about SEO for the contact us page. You’ll want more to also incorporate gift card options on the contact page. This not only provides an additional purchasing option for customers but also serves as a convenient way for them to inquire about gift card availability, balance checks, or redemption processes.

Step 7 - Add To A Menu

It is one thing to have the contact page, but customers need to be able to find it. You need to make sure that you add the page to at least one menu. However, it is often best practice to add the page to the top, header menu and the footer menu.