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How to Handle Print on Demand Returns
Last modified: September 20, 2023
As part of any eCommerce operation, there is going to be a time when you are going to have to handle returns for your business. So here is a quick guide on how to handle print on demand returns for your Shopify store.
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Printful
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Printify
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SPOD
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CustomCat
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teelaunch
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JetPrint
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AOP+ Easy Print on Demand
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T-Pop
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Two Fifteen
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WC Fulfillment
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Factory4me
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Pixels
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Riverr
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Print Partners
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Know the Law
The first thing to consider is the law for the region that you’re selling to. Some areas, like the UK, have laws that state returns cannot be granted for customized products. So if you offer personalization (like on fleece blankets, denim jackets or just t-shirts), you might not be required to offer returns if the customer has just changed their mind.
In contrast, however, some laws do state that if a product is damaged, then you need to be able to arrange a refund or a return.
Setup a Returns Policy
The next thing that you need to do is to create a returns policy for your store. This should detail what products you accept returns for and the grace period for your returns. Some companies allow for 28 days, others can accept 90 days.
Be sure that you also set up who pays for the shipping of the returns. Most brands now don’t offer a free returns offer now. This is to discourage customers from making the returns.
What you might find is that you want to choose which products you might be able to sell again. And if the product is damaged by the customer before the return, whether you will charge them for the product or offer a partial return.
Advertise the Returns Policy
It is a legal requirement to create the returns policy page in many selling areas. Be sure that you have this clear on your website. Most brands will locate this at the bottom menu of the website. This should be clear so the customer cannot be confused.
And you should also include a link of the returns policy within the checkout policy. And be sure that the returns policy is within the terms and conditions of your website that must be checked by the customer before the sale can be confirmed.
Check the Options of the POD Printer
Most print on demand businesses that offer printing services will offer you a return option as well. Be sure that you can operate under their returns guide. You might be charged for the product still, or you might be charged for their shipping.
It might be more affordable to accept the returns yourself and sell them at a discounted rate or in a physical store or on a weekend market stall if you operate on them.
We would recommend checking what your Shopify POD app advises on the matter.
Final Word: How to Handle Print on Demand Returns
If you’re looking for information on how to handle print on demand returns, then you can read the advice above. It is important that you use a returns management app that can be found on the Shopify app store. This can help you manage the whole process and can also automate your customer’s journey, so there is less for you to do. You should also regularly review your website’s return policy to ensure that it matches your current situation.
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