Shopify Store Set Up

How to Delete Customers on Shopify 2026

Last modified: April 14, 2026

Updated April 14, 2026 Expert reviewed

Customers are an important part of your Shopify business. Without them, you have no income. And being able to store their information is vital for the success of marketing, especially email and SMS marketing.

However, there are times that you might need to remove customers from your website. It could be that despite lots of attempts, you can’t get in touch with a customer. Or you could have had a request from a customer to remove their details from your database. Under the laws of many countries, you have to honor this request within a timely fashion. Before deleting, consider whether you should blacklist customers on Shopify instead to prevent future orders.

To help you, Shopify offers a cost-effective and easy way to remove customers from your website. This is for customers who have placed an order on your website or for those that have not and just abandoned their cart.

Follow these instructions to remove customers from your Shopify store.

Key Takeaways

To delete customers on Shopify, first you have to log into your Shopify store to start the deletion process.

Navigate to ‘Customers’ in the Shopify admin to view customer profiles.

Select and confirm deletion of customers via the ‘Actions’ menu.

Step 1: Log in

The first step is to ensure that you’re logged into your Shopify store.

Step 2: Customers

From the left-hand side of the Shopify admin, click on the ‘Customers’ option.

Step 3: Select Customer

Then from the customer list that appears on the screen, choose the profiles of the customers that you would to remove from your database. Select them by checking the checkbox beside the name of the customer.

Step 4: Actions

Click on the ‘Actions’ option that is on the page and then select the ‘Delete Selected Customers’. You will be presented with a box that would like you to confirm your decision, and you can click on the ‘Confirm’ button.

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FAQs

How do I ensure I’m deleting the correct customer on Shopify?

Double-check the customer’s details before deletion. You can also export customer information for records before removing them from your Shopify store.
How can I prevent accidental deletion of customers on Shopify?

To prevent accidental deletions, always double-check the selected profiles and use the confirmation step wisely before finalizing the deletion.
What should I do if I accidentally delete the wrong customer on Shopify?

If you accidentally delete the wrong customer, you cannot undo the action. It’s important to maintain backups of customer data.

Effective Customer Management on Shopify

Acquiring new customers is important, but retaining existing ones is just as crucial. Effective customer management is key to any Shopify store’s success and this is just one of many Shopify customer set ups that can help.

This includes tasks such as adding or editing customer addresses, creating customer groups, sending account invites, and adding new customers-all of which can be easily done from your store’s dashboard.

For internal management, Shopify allows you to add staff members as users, giving them access to the store’s backend. To streamline operations, features like order cancellation, shipping label printing, and enabling a phone number at checkout are available. This helps collect valuable customer information and optimizes your store’s functionality.

By mastering these essential features, you’ll ensure efficient customer management and enhance the performance of your online store.

Conclusion: How to Delete Customers on Shopify

While it is not always desirable to delete customers from your database, there are always reasons when it might be necessary. You can use the instructions above to setting up your store on removing customers. However, please note that customers with orders can’t be removed. Those with orders can’t always be deleted.

If you want more help managing your customers, you can use this app here.

Written by:

Lindsey Perry

I have 5+ years of experience with Shopify and 15+ years of experiences on other eCommerce platforms. My theme reviews are designed to help store owners find the best theme for them.