How to Do Returns in Dropshipping in [2023]

The first thing that you need to do is to establish how you’re going to deal with returns. The first recommendation is to set your website’s terms and conditions to state how long you’re going to accept returns on orders. The most used time is 14-days or 30-days. However, there are some businesses that offer returns on items that are more than 60 or 90 days old.

Remember that some items cannot be returned or have a refund processed against them. This includes perishable or customized items. That is unless there is a fault with them like a food item is delivered that is out-of-date or a customized mug has a chip on it.

Then you need to consider your returns management app. These can be very powerful. You can do a lot with these, including getting the customers to manage the returns on their own, which can save you a lot of time.

Finally, it is highly recommended that you don’t spend the money from the customer until after the return date has passed. This can be more tricky, but you can be financially worse off if you don’t do this. As your business grows, you can set up a refund bank account where you place a proportion of your income into that account for dealing with refunds, but when you get started, it is better to be safe than sorry.