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How to Do Returns in Dropshipping in [2023]

Last modified: July 4, 2022

How to Do Returns in Dropshipping in [2023]
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One of the many things that you have to consider when you’re running an eCommerce business is how you’re going to do the returns for your business. This is no more different than when you’re running a dropshipping business. While it is important that the merchant/manufacturer is responsible for the fulfillment, as the seller, it is still your responsibility to deal with customer complaints and returns. So in this article, we look at how to do returns in dropshipping.

The Setup for Returns

The first thing that you need to do is to establish how you’re going to deal with returns. The first recommendation is to set your website’s terms and conditions to state how long you’re going to accept returns on orders. The most used time is 14-days or 30-days. However, there are some businesses that offer returns on items that are more than 60 or 90 days old.

Remember that some items cannot be returned or have a refund processed against them. This includes perishable or customized items. That is unless there is a fault with them like a food item is delivered that is out-of-date or a customized mug has a chip on it.

Then you need to consider your returns management app. These can be very powerful. You can do a lot with these, including getting the customers to manage the returns on their own, which can save you a lot of time.

Finally, it is highly recommended that you don’t spend the money from the customer until after the return date has passed. This can be more tricky, but you can be financially worse off if you don’t do this. As your business grows, you can set up a refund bank account where you place a proportion of your income into that account for dealing with refunds, but when you get started, it is better to be safe than sorry.

How to do Returns on Shopify Dropshipping

Now you can learn how to do returns on Shopify dropshipping. This is really easy and all you need to do is to follow this simple line of events.

1. Customer requests that an item be returned due to an issue.

2. You request a Return Merchandise Authorization (RMA) number from the supplier of the item.

3. The customer then sends back the product to the supplier, they must include the RMA number within the address.

4. The supplier sends you the amount that you paid for the merchandise, this will be the wholesale price.

5. You pay the customer back for the item. You can learn how to do a refund in this blog article here.

Final Word: How to Do Returns in Dropshipping

Above is the steps to how to do returns in dropshipping. It is relatively easy and with good policies, it won’t cost you much at all. This is all part of running an online business.

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