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What are the 13 Best Shopify Chatbot Apps? – 
Last modified: July 4, 2022
Chatbots can be a great way to offer online customer services on your website without having to spend too much time on the live chat yourself. It can also help you reduce the need of having more staff because chatbots can automatically answer many of the common questions that are there. To offer this service on your website, you need to have one of the best Shopify chatbot apps on your website.
What are the Benefits of Using one of the Best Shopify Chatbot Apps?
There are numerous benefits of using one of the best Shopify chatbot apps on your website. The first is the fact that you can offer a service with limited investment in people. The chatbot on most websites can answer numerous questions the customer might have. For instance, they might want to know the status of the order or whether something is going to come back into stock. Chatbots can collect this information and then respond for you. It doesn’t need human intervention.
Therefore, there is a lot of scope to protect the time of your customer service agents and this can be very beneficial for your revenue. Most business’ have a huge outlay not in products or leases but in personnel. And those that are small companies that do well, still have problems with staffing as a high cost. If you can cut down the time staff are working within customer services on mundane questions, then you can get them to improve the experiences of all customers.
At the same time, Shopify chatbot apps can filter inquiries and pass them onto the right person better. They can also collect all the information from the customer so when a human representative is required, you can easily see everything about the customer and the order. This can speed up the process of dealing with the customer.
There are also live chatbots that can seem very real to the customer. Therefore, they can offer better support and customers take up less of your time.
Chatbots are used throughout the industry now. Year-on-year growth for 2022 has been 92%. And this is mostly because consumers are more likely to interact with a bot. In fact, 70% of consumers will interact with a chatbot. And an incredible 40% of users would rather speak to a chatbot than a virtual agent.
There are numerous Shopify chatbot apps available, here are the best available for you to consider.
- Tidio Live Chat
- Re:amaze Live Chat & Helpdesk
- Gorgias ‑ Live Chat & Helpdesk
- Maisie AI eCommerce Chatbots
- Floplug ‑ Live chat & Support
- WhatsApp Photo Reviews Chatbot
- Formilla Live Chat
- AI Chatbot Shopping Assistant
- Relish AI Chatbot, Quiz, FAQ
- ProProfs Chat - Live Chat & Chatbot
- Chatbot and Order Tracking
- AI Chatbot Shopping Assistant
- Facebook Messenger Bot
Tidio Live Chat
Tidio Live Chat has been found to help brands improve their sales by about 40% by integrating live chat, bots and marketing automation into one app and campaign. It improves the customer experience on your store that makes them feel happy and helps to improve the trust they have in your store. The live chat is available and active whenever you’re logged into your store. Or you could have a member of your team logged in to ensure that customers can get access to you.
You can then rely on bots the rest of the time. The AI of the app is great and it can analyse and copy 43% of the responses to the most popular inquiries on your website. Bots can check product stock levels, inform customers of expected delivery times and offer them tracking for orders. If the bot cannot answer a question, they will transfer the conversation over to a customer service agent.
The chatbots have also been programmed to help recover abandoned carts. And if the customer can’t get an answer because you’re not able to provide one at the time, you can get back in touch with them through email or Facebook messenger which is integrated into the app. It is a powerful app that can really help your business grow.
Tidio Live Chat Highlights:
- Can be used in numerous languages to help you offer support to a worldwide audience.
- Chatbots can answer nearly half of all customer queries without your input.
- Transfer challenging queries to a human operator.
- Can help recover abandoned carts.
Re:amaze Live Chat & Helpdesk
Re:amaze has found that their users can see an increase in sales of about 25% from the moment that you start using the app. The app can be applied to multiple stores, allowing you to have a strong customer service operation across multiple stores without a high cost. The implementation of the app across multiple stores can be done in less than 30 seconds and you don’t need to have any experience with website code.
Re:amaze isn’t just about chatting with your customers, although that is a large part of the program. It is also a helpdesk ticketing system and marketing automation. You can use live chat on your website to manage lots of different communications from social media to email. The app can also help you to offer responses by giving you information easily. For instance, if a customer wants to know when their order will arrive, the app will provide that for you.
The app will also offer you lots of information on the customers. You will get their browsing history and the current cart contents. This can help you determine what they’re looking at and offer them relevant responses to their queries. Finally, you can also use the live chat program to cancel/refund orders on your website without leaving the issue.
The app can also help you by using chatbots on your website. They can answer numerous questions without human intervention. According to the developers, they can reduce the need for human contact by up to 40%. Therefore, you can save lots of time to offer better service to your customers. If the customer query is too challenging, they can reroute the question to a live agent immediately. There is also a Help Center that has SEO optimized questions for customers to read as well.
Re:amaze Live Chat & Helpdesk Highlights:
- You can train your chatbot to answer questions posed by customers.
- Save about 40% of your customer service time.
- Improve sales by up to 25%.
- You can send surveys to customers to collect feedback.
Gorgias ‑ Live Chat & Helpdesk
Gorgias is a live chat and helpdesk app that is there to help you offer better customer service to your customers. There are numerous brands that use this app to help their customers get the answers they’re seeking within moments. Those that have used it have found that they can reduce ticket first response time and improve the efficiency of the customer service team.
The app is an all-in-one service. It offers email, live chat, phone, Facebook, Instagram and contact page support all in one place. Therefore, every query can be managed in one place for a better customer service system for your brand. With every query, you can get to see order details and then offer refunds, cancellations, duplications and more without having to leave your app. You’re also able to connect the app to other Shopify apps for recurring payments, loyalty systems and more functionality to make your website a powerhouse.
To save time for your customer service team, so they don’t feel overwhelmed, you can also use chatbots. These can be set up so that common questions have responses automatically sent to them. For instance, if a customer wants to know where their order is. You can also have the AI programmed so it looks for keywords within queries and marks those as urgent. For instance, you can see all the messages that are marked with refund on them at the top of the list of recent customer queries.
Gorgias ‑ Live Chat & Helpdesk Highlights:
- Integrate other apps into your customer service app to make your customer services more powerful.
- Train your AI to answer numerous questions for you, saving the time of your customer service team.
- Offer refunds, loyalty points and more to your customers from inside the chat app.
- Integrate all the communication channels into one place.
Maisie AI eCommerce Chatbots
Maisie is a store assistant that is always on hand to help your customers on your website and off it. This app allows you to engage your audience at every step of the purchasing journey with conversational chatbots. Maisie runs completely on autopilot, helping you to focus on growing your brand and servicing customers as they order.
The app can help customers find the products that they’re looking for without a problem. The bot can ask pre-sale questions and direct them to the most relevant products. If a customer is going to abandon the store, the chatbot is also able to engage with them, stopping them from abandoning and turning them into a sale. Maisie can offer them free shipping or discounts to help convert the traffic into a sale.
The app can also help your website grow its marketing list. You can get customers to opt-in to all kinds of marketing and offsite notifications that can help improve long term sale prospects.
Those that have used the app have seen good results. Conversions have increased by up to 13% with 45% higher visitor engagement. In addition, the bot has reduced support requests by about 30%.
Maisie AI eCommerce Chatbots Highlights:
- Can pick from 20 conversion optimized eCommerce chatbot templates, or create your own.
- Integrates with Facebook Messenger and email.
- Start with a free 30 days trial.
- Has proven results.
Floplug ‑ Live chat & Support
According to statistics, the average length of time that someone is on your website is about two minutes. This app turns those two minutes into something that is productive and can help improve your website’s revenues with ease. The app allows you to create a chatbot that has predefined flows and automated responses with ease. This can help improve your website’s performance, sales and profits without the need of a very high investment.
Part of the appeal of this app is that it helps convert customers who are experience confusion on your website. Their statistics show that 20% of buyers will change their mind because they’re confused about a product. The app can recognize who these shoppers are and step in to help.
There are also advanced features such as push modules, upselling and more that can help create an urgency on your website that will drive conversions. The chatbot is completely reliant to handle a wide variety of customer service queries. When it can’t they will pass on the customer to your support team.
Floplug ‑ Live chat & Support
- Engage customers who are looking confused on your website.
- Chatbots can answer customer queries with ease.
- Easy to use app with quick installation.
- Upsell to customers automatically.
WhatsApp Photo Reviews Chatbot
This app allows you to collect product and photo reviews about products using the WhatsApp program. This can increase your conversion rate, organic traffic and buyer engaging, making your business more successful in the long term through higher trust factors.
The system uses WhatsApp to collect all the reviews because these have the highest open rate of all the channels. You can automate the whole process with chatbots sending messages to customers to collect their feedback on your website.
And the app allows you to use both photo and video reviews.
WhatsApp Photo Reviews Chatbot Highlights:
- Use a chatbot to collect reviews from customers.
- Collect photo and video reviews of your products.
- Works through WhatsApp for a better engagement rate.
- Build trust on your website.
Formilla Live Chat
Formilla Live Chat is a great option for those that want to have great live chat on their website. You can converse with customers using any device as long as you’re signed into your Shopify store. The app installs instantly and can be used within minutes. The app also has real-time visitor monitoring software that allows you to see what all active visitors are doing on your website. And you can initiate any chat you would like with the customer.
The app includes a chat bot that allows you to reduce the time you spend on customer support by taking over the chats that can be sorted automatically. This includes requests for information about deliveries, orders and more. There is a powerful AI that can learn. You can also customize the app so it can suit any language.
To help with engagement, you can use smart messages that can be displayed to customers when they exhibit certain behaviors. For instance, if they are on a page for a long time, you can show them a message. The app can also be used for marketing automation.
Formilla Live Chat Highlights:
- Use a chatbot to reduce the time you need to spend servicing your customers.
- The AI is powerful can learn how to respond.
- Use the app for marketing automation.
- Converse with customers while on the move.
AI Chatbot Shopping Assistant
AI Chatbot is a specific app that is designed to offer chatbots to your Shopify store. It will engage with customers on your website and convert more of them into customers as well as handle support questions. To get started, the developers offer to complete the initial setup free of charge for you. The app can also help you recover abandoned carts, therefore, you can see a real ROI from the app.
The chatbot can recommend products, give updates on orders and engage customers who have a problem. When the chatbot recommends a product, it can offer a convenient way for the customer to add the product to their cart.
You don’t need to know any coding to get the customer chatbot to work. If you need support, there is help available from the developers. This little app is great addition that can really help you improve your website’s sales.
AI Chatbot Shopping Assistant Highlights:
- Free installation of the app on your store.
- Create your own responses to queries or have the development team design them for you.
- Advanced programming offers human-like responses.
- Easy to use app.
Relish AI Chatbot, Quiz, FAQ
This app allows you to use AI to support customers no matter what time of day it is on your website. The app can help you with many aspects of your customer service from helping customers to find the right products, find deliveries and process refunds. This allows you to turn any customer query into a happy visitor and more sales for your website. And the chatbot can offer coverage for your website every minute of the day, even when you’re not available.
The app has helped many advantages and those stores that have used the app have found that they can have a 25% increase in conversions and reduced support requests by 30%. There is a variety of sales and support templates that you can use to help the bot that can help your customers. In addition, you can create your own.
It takes just minutes to set up your first Chatbot. And there is no coding required for you.
Relish AI Chatbot, Quiz, FAQ Highlights:
- Excellent support team to help you with any problems you have.
- Improve conversions by up to 25%.
- Use chatbot templates that have already been developed.
- Reduce support requests by about 30%.
ProProfs Chat - Live Chat & Chatbot
ProProfs Chat is a SaaS-based live chat software combined with the ability to automate the support process. There are multiple functionalities that one can make use of with this live chat solution. Users can easily track their visitors and understand what pages they’ve viewed. This will allow them to understand visitor intent and identify ways to interact with them proactively. ProProfs Chat also enables its users to send proactive messages that encourage visitors to interact with the business.
Its chatbot feature can also help your business become proactive with visitors. It allows you to answer common questions and helps your operators avoid frequent burnouts. What’s more, this chatbot will help you reduce response and resolution time simultaneously. Besides this functionality, you can also create and implement announcements that will help you share latest updates with your visitors on upcoming events or sales.
You will also get access to detailed reports and analytics. With reports, you can track how delighted your prospects have been with the support experience. It will help you measure their satisfaction rate with the service and identify how operators have been performing during each chat. That’s not all. Reports also provide you insights on how productive your operators have been and identify areas for improvement.
Other than detailed reports, ProProfs also offers integrations with more than 50+ platforms. These platforms are inclusive of CMS, CRM, eCommerce platforms, email marketing, social media and more. Users also get the option to integrate the chat platform with their native tools like ProProfs Knowledge Base and Help Desk.
ProProfs Chat – Live Chat & Chatbot Highlights:
- Get access to detailed reports and insights on how your support team is performing and whether customers are satisfied or not.
- Allows you to automate support requests with functionalities like chatbot that help you respond to frequently asked questions.
- Assess every move of your visitors, identify their intent and initiate a proactive conversation with them.
- Integrate with more than 50+ platforms to build a sales and support suite for your business.
Chatbot and Order Tracking
This app allows you to have a chatbot that can offer great customer service without any input from your customers. The app offers 24/7 customer service with a high-level of accuracy. The eCommerce chat widget sits at the bottom of your website, in a good location that can always be found by the customer.
The app can help with returns, missing or damaged orders as well as track where a current order is. If there is a problem, and the chatbot cannot answer the question, they can then be transferred to an agent who is on standby.
You’re also able to connect your chat facility to WhatsApp for more convenience. Then they can also then take the conversation on the go and continue it while on their mobile.
Order Tracking and Chatbot HIghlights:
- Simple app that takes just a few minutes to install.
- Can handle lots of different queries without the need of an operator.
- Can be transferred to an operator when the bot can’t answer the question.
- Offers 24/7 customer service on your website.
AI Chatbot Shopping Assistant
This app will set you up with an AI chatbot for your Shopify online store. The chatbot can help customers find the right products and answer questions your customers might have. You can also use this app for capturing abandoned carts.
The chatbot can show pictures and text about products and add products to the customer’s cart.
You can analyze the statistics and use the reports to improve your marketing and increase sales.
AI Chatbot Shopping Assistant Highlights
- Initial setup is free of charge.
- Easily import all your Shopify product SKUs.
- Lots of features such as pop ups and banners.
- Asks questions and directs them to the product they need.
Facebook Messenger Bot - Inactive
This app allows you to create and send automated messages to customers using the Facebook Messenger. The app allows you to set up a series of automated, customized responses that can engage potential and current customers. It takes just minutes to set up your processes for the chatbot and it can respond instantly to your customers when they have a request for your customer support team.
The bots can also link customers to a checkout page with the products with ease. Therefore, you can see an increase in sales without too much investment.
There are numerous ways that you can start chats. You can welcome new customers to your store by replying to those that have sent a message to your page. Or you can send out specific links to initiate different types of conversations.
Facebook Messenger Bot Highlights:
- Use Facebook to have a bot to respond to customers with ease.
- Improve conversions on your website with ease.
- Respond instantly to your potential customers.
- Link conversations to checkouts to improve conversions.
Final Word: The 11 Best Shopify Chatbot Apps
Ensure that you’re engaging customers on your website all the time by using one of the numerous Shopify chatbot apps on your store. These apps can help you improve conversations, revenues and profits on your store while also delivering world-class customer support. Which of the apps will you install?