9 Shopify Live Chat Apps 2026
Last modified: September 9, 2026
| # | Image | Name | Price / month | Rating |
|---|---|---|---|---|
| 1 |
|
Gorgias ‑ Live Chat & Helpdesk
|
From $10/mo | (633) |
| 2 |
|
Tidio
|
Free + from $29/mo | (1,255) |
| 3 |
|
WillDesk
|
Free + from $16.9/mo | (354) |
| 4 |
|
Chatra
|
Free + from $31/mo | (272) |
| 5 |
|
PingMe
|
— | — |
| 6 |
|
Chatway
|
Free + from $29/mo | (265) |
| 7 |
|
BestChat
|
Free + from $10/mo | (134) |
| 8 |
|
Channel.io
|
— | — |
| 9 |
|
Vitals
|
From $29.99/mo | (2,814) |
|
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Data first, opinion second: we track usage across 3.5+ million Shopify stores daily, and have since 2017. The stats tell us what merchants actually use; our editors rank the final picks by quality, pricing, and fit.
Gorgias ‑ Live Chat & Helpdesk
Ideal for: Support at scale
Gorgias is the most used customer support app on Shopify in our data, and its live chat is built for selling, not just answering. The chat window carries the shopper’s order history, so an agent can reply and act on an order in the same place, and its AI now handles routine questions and suggests products. Chat becomes another way to close a sale.
It suits stores with steady conversation volume, and pricing rises with its tiers. See our Gorgias review for the full picture.
Gorgias Highlights:
- Live chat with order context
- AI answers and product suggestions
- Email and social in one inbox
- Actions on orders mid chat
Gorgias Usage Statistics
Gorgias adoption at a glance, from our Shopify store dataset, refreshed daily.
Tidio
Ideal for: Small and growing stores
Tidio is the approachable live chat pick and one of the most installed on Shopify. The widget is quick to add, chatbots answer common questions around the clock, and a free plan lets a small store start talking to shoppers straight away. Paid tiers add more automation and seats as you grow.
For real time chat without a heavy platform, it is hard to beat on value.
Based on live scan data across our dataset of 3,500,000+ Shopify stores, Tidio runs on 1.6% of them, and the live snapshot below shows its dataset share and rank alongside the apps most commonly installed with it, a useful check on the app stack that goes with it. The full Tidio store data page covers the store types and themes it runs on.
Tidio Highlights:
- Fast live chat widget
- Chatbots for common questions
- Free plan to start
- Automation as you scale
Tidio Usage Statistics
Tidio adoption at a glance, from our Shopify store dataset, refreshed daily.
WillDesk
Ideal for: Chat plus help center
Willdesk combines live chat with a help center and order tracking, so shoppers can chat, find answers, and check an order from one widget. It pulls Shopify order data into the conversation and adds a self service FAQ, which makes it a fuller support hub than a plain chat box.
WillDesk Highlights:
- Live chat with order tracking
- Built in help center and FAQ
- Shopify order data in chat
- Free plan available
Chatra
Ideal for: Proactive chat
Chatra focuses on proactive live chat. It shows who is on your store in real time, lets you message browsing visitors before they leave, and supports group chats for your team. For a store that wants to start conversations rather than wait for them, that proactive angle is the draw.
Chatra Highlights:
- See visitors on your store live
- Proactive targeted messages
- Team and group chats
- Free plan for a single agent
PingMe
Ideal for: Messenger audiences
PingMe routes live chat through Facebook Messenger, so conversations continue on an account shoppers already use. A question started on your store carries on in Messenger even after the visitor leaves, which keeps the thread alive rather than losing it when the tab closes.
PingMe Highlights:
- Messenger based live chat
- Conversations continue after visitors leave
- Familiar login for shoppers
- Simple setup
Chatway
Ideal for: Dedicated AI chat
Chatway is a dedicated live chat app with a built in AI chatbot, and one of the higher rated options here. The widget is quick to add and answers common questions automatically, handing off to a human agent when a conversation needs one. Shoppers reach you from the storefront, and messages from chat, email, and social land in one shared inbox.
Chatway Highlights:
- Live chat with a built in AI chatbot
- Handoff to an agent when needed
- Chat, email, and social in one inbox
- Free plan to start
BestChat
Ideal for: AI led chat
BestChat is an AI first live chat app. Its assistant answers product and order questions automatically, and hands off to a person when a conversation needs one. For a store that wants to deflect routine questions without hiring, the AI does the first line of support.
BestChat Highlights:
- AI assistant for product and order questions
- Handoff to a human when needed
- Free plan to start
- Around the clock replies
Channel.io
Ideal for: Team coordination
Channel.io blends live chat with team messaging and a light CRM, keeping customer conversations and internal notes together. It suits a store that wants support and team coordination in one place rather than juggling separate chat and messaging tools.
Channel.io Highlights:
- Live chat plus team messaging
- Simple customer records
- Shared inbox for the team
- Automation for common replies
Vitals
Ideal for: All in one value
Vitals is the all in one option: live chat via Facebook sits among more than forty tools in a single app, alongside reviews, upsells, and bundles. If chat is one of several things you want to add, Vitals can cost less than stacking separate apps, though a store focused on serious live support will prefer a dedicated tool.
Vitals Highlights:
- Chat among 40 plus tools
- Reviews, upsells, and bundles included
- One subscription for many features
- Value for smaller stores
Vitals Usage Statistics
Vitals adoption at a glance, from our Shopify store dataset, refreshed daily.
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Can I use multiple live chat apps simultaneously on my Shopify store?
While it’s possible to use multiple live chat apps, it’s generally recommended to stick with one to streamline customer support and avoid confusion for both customers and agents.
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Can I use Shopify live chat apps to provide support outside business hours?
Yes, indeed. Many Shopify live chat apps offer automated responses or chatbots that can assist customers even when your support team is offline, ensuring 24/7 availability.
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Do Shopify live chat apps offer multilingual support?
Some Shopify live chat apps support multiple languages, allowing you to provide assistance to a diverse customer base. Be sure to check each app’s language capabilities.
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What are live chat apps on Shopify?
Live chat apps allow Shopify store owners to interact with customers in real-time via chat windows on their website. These apps can answer questions, offer support, and help convert visitors into buyers.
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Can live chat apps increase sales?
Yes, live chat apps help reduce cart abandonment by offering instant support to customers who may have questions or hesitations before completing a purchase. This personalized assistance can boost conversions.
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How do Shopify live chat apps work?
Once installed, these apps provide a chat widget on your Shopify store. You can manage customer conversations in real-time, either through the app’s dashboard or on integrated platforms like Facebook Messenger, WhatsApp, or email.
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Do live chat apps offer automated responses or chatbots?
Yes, many apps like Tidio and Gorgias include chatbots that can handle common customer queries, such as order tracking or FAQs, without human intervention
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Are live chat apps mobile-friendly?
Yes, most live chat apps are mobile-friendly and allow store owners to respond to customers on the go via mobile apps or notifications
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How do live chat apps affect customer satisfaction?
Live chat apps significantly improve customer satisfaction by offering quick, real-time support, which reduces response times and resolves issues faster compared to email or phone support
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Do live chat apps integrate with CRM systems?
Yes, many live chat apps integrate with CRM systems to track customer data, previous interactions, and purchase history, helping businesses provide more personalized support.
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Can I customize the chat widget to match my store’s branding?
Yes, most apps like Tidio and LiveChat allow you to customize the appearance of the chat widget, including colors, fonts, and messages, to match your store’s branding
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Are there free Shopify live chat apps?
Yes, many live chat apps offer free plans with limited features. Tidio and Re offer free versions, though advanced features like automation or multi-channel support may require paid upgrades
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Can live chat apps track customer behavior?
Yes, many apps offer visitor monitoring tools that allow you to see which products customers are viewing, how long they’ve been on your site, and their location, enabling more targeted support.
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Do live chat apps help with customer retention?
Yes, live chat apps can enhance customer loyalty by offering immediate support and resolving issues quickly, making customers more likely to return for future purchases.
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Can I see chat history with customers?
Yes, most live chat apps keep a record of past conversations, making it easy to follow up with customers or reference previous support issues.
Choosing a Live Chat App
Start with what you want chat to do. For selling with order data in the window, Gorgias leads; for approachable real time chat on a budget, Tidio is the value pick; and for deflecting routine questions, an AI chat like BestChat does the first line of support. If your real need is ticketing at scale or the wider support picture, compare this list against our helpdesk apps and customer support apps guides.
