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How to Enable Option to Enter a Phone Number at Checkout on Shopify

How to Enable Option to Enter a Phone Number at Checkout on Shopify

Last modified: January 4, 2021

FAQ
Shopify

Not every order you send should only have an email address. If you’re delivering the product or order yourself, you might want a telephone number that will allow you to speak to the customer, especially if you find it tough to find your customer’s address.

Or, perhaps you might want a customers telephone number for future marketing options. This could be for SMS marketing or perhaps telemarketing campaigns. You might also want to send order updates to your customers via SMS. This allows them to see that their order is being processed.

In any case, you will want to enable a telephone number option at the checkout on your Shopify store.

This is not a default option, whereas the email address is.

Here are the instructions to show you how you can enable an option that allows the customer to enter a telephone number at the checkout. This can be in addition to the customer’s email and with additional options, they can choose how they receive notifications and marketing messages.

Step 1 – Login

First thing you need to do is to login to your Shopify admin account.

Step 2 – Settings

Then you should enter the settings option that is located in the bottom left corner of the admin page. When on this page, go to the Checkout options page.

Step 3 – Enable Telephone Option

Now in the checkout options page, you can scroll down until you find the Customer contact section. This is what determines what information your customer has to provide when placing an order with your company.

You can then tick an option that allows the customers to use either their phone number or email address to complete a transaction on your website. This allows you to collect one or the other option.

Step 4 – Save

Once you’ve made the change, you can click on the blue ‘Save’ button that is located at the top right of the current screen. It can also be found in the bottom right of the page if you scroll down. This will save the changes that you’ve made to the checkout.

Final Word: How to Enable Option to Enter a Phone Number at Checkout on Shopify

When it comes to making orders, customers are by default required to enter an email address to the order. However, not all customers want to do this. Instead, they might want to add a telephone number to their order details. You can enable this option by following the instructions above. It doesn’t take long.

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