12 Best Shopify CRM Apps - [2024]
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12 Best Shopify CRM Apps – [2024]

Last modified: October 30, 2023

Integrating CRM Tools with Shopify - An illustration of CRM tools, showcasing charts, magnifying glass, and gear icons on a laptop.
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# Image Name
Reamaze Live Chat Helpdesk CRM
Reamaze Live Chat Helpdesk CRM
Drip Ecommerce CRM
Drip Ecommerce CRM
CRM, Segment, Sales Team+
CRM, Segment, Sales Team+
Skylio ‑ CRM Connector
Skylio ‑ CRM Connector
Customer Fields
Customer Fields
Mailchimp by OneSaas
Mailchimp by OneSaas
CRM Plus on LINE
CRM Plus on LINE
CM Commerce Email Marketing
CM Commerce Email Marketing
HubSpot Integration by Groove
HubSpot Integration by Groove
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Customer Relationship Management (CRM) is one of the most important aspects of marketing to help build loyalty with your customers. The more loyal your customers are, the more repeat orders you will have and the more profits you can generate. Returning customers are cheaper to convert and tend to spend more, which is why you should concentrate on finding good Shopify CRM apps.

What Are You Looking For In Shopify CRM Apps?

Shopify CRM apps come in many forms. Some concentrate on certain aspects of customer relationships, while others are more inclusive. Essentially, what you want from your CRM system is something that will help you do three things: identify, communicate, and convert.

Identify is being able to find the customers who are ready to buy and what they’re interested in. Then you need to communicate with them in order to showcase deals that are relevant to them. Finally, you need to convert the customer into a return customer. Most Shopify CRM apps will have elements of these.

CRM apps are vital for all businesses. About 74% of businesses believe that a good CRM system allows them to have better access to customer data and offers a more personalized service. More than 90% of businesses that have more than 10 employees use a CRM system.

Using CRM apps can also be a good time saver. About 32% of businesses have someone who spends more than one hour a day entering data manually. Part of this problem is that 22% of salespeople don’t understand what a CRM is.

Key Takeaways
Shopify CRM apps help identify, communicate with, and convert customers.
A good CRM system offers personalized service through better access to customer data.
Using CRM apps can save time and reduce manual data entry.

Top CRM Apps – Here’s our Selection:

Filter between free and paid



HubSpot is a CRM software program that helps businesses to build a deeper understanding of their customers. It can be used by all businesses to collect data from customers and then use it in marketing campaigns. There are numerous HubSpot supportive apps on Shopify, however this is the official one for the software. And this app works with all versions of HubSpot, including their free CRM system.

The app allows you to connect HubSpot and Shopify, syncing customers, products and deals to maximize results through powerful marketing signals. Through personalization, you can then send campaigns to current, past and potential customers to help you sell more products and grow your reach.

Campaigns can be automated to make the best use of your time. Data can also be analyzed so you can see which campaigns are working, and which need improvement. You can analyze campaigns that are on content (i.e. your blog), social media, organic search and email.

HubSpot Highlights:

  • Discover more about your marketing channels and how effective they are.
  • Syncs your Shopify store with your HubSpot database.
  • Can find opportunities to sell more to customers through numerous different channels.
  • Improve effectiveness of marketing campaigns.

CM Commerce Email Marketing

CM Commerce Email Marketing

This app allows you to completely automate your email marketing to help you reach out to existing contacts and improve sales. The app allows you to integrate your Shopify store with CM Commerce, formerly known as Conversio.

This combines email marketing with content generated by users to create engagement points that help build trust with your brand.

The app contains ready to publish automation processes. All you need to do is to customize emails for your brand and set their triggers. Triggers can be abandoned carts, upsell opportunities or other behaviors. This prevents you from sending irrelevant campaigns to your customers which will often yield poor results and may even lead to unsubscribers.

This app can also help you build customer reviews with photos. Reviews are vital for the success of your brand.

CM Commerce Email Marketing Highlights:

  • Helps to build trust with audiences through reviews and good content.
  • Segment customers to help you send relevant campaigns.
  • Automate campaigns to get better, more timely results.
  • Use personalization to build revenues.
Keep Reading

Why CRM Integration is Essential for Shopify Stores

Enhanced Customer Experience

Shopify stores with CRM integration offer a seamless customer experience. From personalized product recommendations to efficient issue resolution, a CRM system ensures that customers feel valued and understood.

Efficient Data Management

With the vast amount of data generated by eCommerce stores, managing it can be overwhelming. A CRM system organizes this data, making it accessible and actionable. This means quicker decision-making and more targeted marketing campaigns.

Improved Sales Strategies

CRM systems provide insights into customer behavior and preferences. By analyzing this data, Shopify store owners can refine their sales strategies, ensuring they target the right audience with the right products.

Choosing the Right CRM Apps for Your Shopify Store

Understanding Business Needs

Before diving into the vast pool of CRM apps, it’s essential to understand the specific needs of the Shopify store. Whether it’s tracking customer interactions, managing leads, or analyzing sales data, identifying these needs will narrow down the choices.

Integration and Compatibility

The best CRM app should integrate seamlessly with Shopify, ensuring smooth data transfer and efficient operations. Compatibility issues can lead to data loss and operational hiccups, so it’s crucial to choose an app that’s known for its Shopify integration capabilities.

Scalability and Flexibility

As the business grows, so will its CRM requirements. It’s vital to select a CRM app that can adapt to changing business needs, whether it’s handling more data, accommodating more users, or offering advanced features.

User-Friendly Interface

A CRM app’s functionality is essential, but so is its usability. An intuitive, user-friendly interface ensures that the team can make the most of the app without facing a steep learning curve.

Cost Considerations

While it might be tempting to opt for the most expensive CRM app thinking it’s the best, it’s essential to balance features with cost. A cost-effective CRM app offers the necessary features without breaking the bank.

Conclusion: 10 Best Shopify CRM Apps

When it comes to building your business, you really should look at getting one of the top Shopify CRM apps. They will help you to identify opportunities with your customers/leads and then communicate with them to complete sales. A good CRM system can therefore help you grow your business and sell more. So, which Shopify CRM app will you use?

  • How do CRM apps impact the performance of my Shopify store?

    While CRM apps provide valuable insights and tools, it’s crucial to choose well-optimized apps to ensure they don’t slow down your store’s performance.

  • Can I integrate multiple CRM apps with my Shopify store?

    Yes, you can integrate multiple CRM apps, but it’s essential to ensure they don’t conflict and that you’re not duplicating efforts or data.

  • How does a CRM app differ from a regular customer database in Shopify?

    While Shopify’s customer database provides basic customer details, a CRM app offers advanced features like customer segmentation, behavior tracking, and targeted marketing campaigns.

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